Salmon Creek Ace Hardware - Vancouver, Washington

tony G.

I was assaulted and not allowed to leave the store and when I try to I was grabbed by my clothes by my neck and slammed against the concrete floor with excessive floors I wasn't stealing I wasn't doing anything I just was trying to leave because the owner told me if I wasn't going to buy anything at the very second I needed to get out.. normally you are able to shop around and look around to figure out what I want for my project but within 5 minutes of being in the store he told me I had to get out because I wasn't buying anything very rudely and was getting very handsy with me.. plan on taking legal action

kendra K.

A really nice gentleman at Ace Hardware helped me look for something, a stopper for a juice press. We couldn't find exactly what I needed so I bought something that was close that might work. Then I bought a whole bunch of other stuff. The stopper did not fit and when I tried to return it, less than a week later, they created all kinds of drama. I had to wait more than 30 minutes to see two different employees and then the owner of the store. The owner was very rude and not great at communicating. He refused to refund my purchase. And he waved his hand at me in my face in dismissal. The stopper was $3.50. So for $3.50 he lost a customer for life by being difficult and offensively rude.

R J.

The perils of shopping local...I'm surprising my parents as a thank you by redesigning their office. I tried going to Ace (to rally in support of buying local), but it was a mistake. DO NOT buy your paint here.

The first few workers I dealt with were all great, but something has to be off with their paint machine. 5 visits, and two wrong colors later, I am out a lot of $$$ and time. In the end, the sample can of the color I chose did not match the gallon they gave me by several shades (see photo - the two should match) yet they refused to try to correct the color or reimburse me. They sampled it themselves right there in the store and proved the discrepancy yet did nothing. Not even the manager.

I've painted many homes, I'm also an artist/muralist, and have never had an issue like this with a paint store. No other hardware or paint store would leave a customer hanging like this, they always correct the color or reimburse. Not Ace. BUYER BE WARNED. I'm stuck with the wrong color paint and out of the $. It ruined this gift I'm trying to give my parents, and I left Ace Hardware feeling completely unheard and uncared for as customer.

Dustin M.

I absolutely hate doing this but I just can't get around how awful most of the staff were, especially the manager. He was a short, slightly older guy who within about 5 minutes of my entering the store accused me of attempting to steal a pair of gloves. Why? Because he found a tag on the ground near the gloves section that I'd been looking at. Now that might sound reasonable until I pointed out to him that the tag wasn't from an actual pair of gloves but was THEIR STORE PRICE TAG that is posted on the end of the hook they were hanging on. In other words, it wasn't a tag someone had ripped off a pair of gloves, it fell off their display. You'd expect the mgr on duty to know the difference.

And from that point on, he literally followed me for the remainder of my time in the store and was constantly telling me I needed to hurry up because they were trying to get out of there. It was 7:30pm and they closed at 8pm. Had it been 7:50 or later, sure i get it. But being told to basically hurry the hell up with a full half hour before closing is just ridiculous. AND THERE WAS NOBODY ELSE IN THE STORE. I saw at least 3 employees and apparently they couldn't work on their end of day duties with a single customer in their store.

I will NEVER shop here again. I'm a maintenance supervisor for a large apartment complex and this is the kind of store I would spend A LOT of $ in....but absolutely no way would I come back. At least not this location.

"Ace is the place with the prickly hardware folks"

Jason C.

Helpful Friendly Staff. Large Hardware store, have a bit of everything. They have “HWY 99 Auto License” located in the back corner of the store. JB “Kwik Weld” cost $8.23. Seems to be a reasonable price.

David N.

Called ahead for an item and they put it on hold, very nice employees, no issues 10/10

Bryan K.

They sell poor quality lawn equipment and don't offer warranty or return.

Clara C.

I walking into the outdoor garden section with my well behaved 7lb. Dog on a leash minding my own business wanting to buy flowers and the elderly garden lady so rudely spouts out if your dog breaks any stems you’re going to have to pay for them. I’m like, why would you just pick me out of all the customers around and blurt that out to me. I felt blindsided like the lady was prejudice. She had such a bitter look on her face. I went on and read the other reviews about this store and how other customers have been treated and looks like a patern. I sure do hope management will hire more quality employees to replace the ones that are giving there store a poor reputation. I will not be returning to that store for sure.