Otter Self Storage - Myrtle Beach, South Carolina

Keith W.

While visiting this location for possible options I was extremely pleased with how clean the area was. The entryway and drive isles were extremely wide. For the location it is close to everything and makes the ease of storing items that much better. I had a chance to speak with the manager on site and he was so knowledgeable and helpful. He showed me a few types of units and explained the process of how to rent with ease. He was so excited to show current projects and just how far Otter has helped turn this facility into a great place to store. This facility is at the top of my list when the time comes. Great job Otter Self Storage

Carmine C.

Amazing storage units always clean and safe location,
Easy to get in contact with and the employees are very nice and good people highly recommend otter self storage

Eric R.

Silvia, at Otter Self Storage, is the absolute QUEEN of customer service.
She professionally addressed my billing concerns, in a patient, calm and clear manner.
She gets a 5 star ⭐️ ⭐️⭐️⭐️⭐️ review and my thank-you for doing her job so well.

Ashley K.

out of any storage company i called Sylvia, she was so educated and super sweet and amazing, we need more of her …she definitely needs a raise

integronica

Jan.15.2024: I’ have storage units in 3 states, and I have never submitted a review…
But I will with this one in Myrtle Beach because it probably has the BEST (and proactive) Manager that I have ever encountered since renting storage units for 14 years. new and current manager.

Beyond excellent!! George

Real E.

Generally not one to leave reviews. This storage facility was great until the transfer to Otter. I have a 15x15 climate controlled unit and a 5x10 standard unit. The climate controlled unit has lights inside the unit that “mysteriously” stopped working 7 months ago. Over the past 7 months I have called customer service (because there is no on site employee) at least 5 times requesting for this issue to be resolved. So much so, that the customer service employee, knows me by name. I did receive a call from a regional manager that gave me a free month. He also said he would have the issues fixed…… to this day, the lights do not work. Otter has steadily raised the rent on both units while 1 remained not fully functional. The facility as a whole is not in great shape. New wasp nests every time I go by. Customer service is quite nice, but nothing is being done to solve this issue. Bottom line, I would not expect to receive even moderately good service from the Myrtle Beach location. This is a great location for me, which is the only reason why I’m still there. Next step for me is moving out.

D H.

I rented a parking space here for years going back to the previous owner. Once Otter took over, I've had nothing but steady rent increases. The locks on my trailer have been cut multiple times during my stay. I've been over there and the gate was wide open and didn't close. There was also a time recently when we couldn't get in because the gate was closed and not working. The previous management was on site much of the time. Otter manages remotely. I've never seen an Otter manager or employee on premises. It got to the point that I had to put a GPS tracker on my trailer because I didn't feel it was secure at Otter's facility. In my opinion, there are much better options for storage and trailer/boat/vehicle parking in the Myrtle Beach area.

pamela S.

I have had this rental unit for about 2 months now. The day I moved in , I couldn't get in the gate. I was on the phone with customer service for over 30 mins trying to get in with the codes that they provided. The second time I went to the storage. The same thing. The gate was down and I couldn't get in. So when I get the chance. I will be moving .The only thing they are fast at doing is sending out emails for payment !