Douglas Express Delivery - Jackson, Mississippi

Douglas Express Delivery: Overview and Recommendations

When it comes to courier services and trucking companies in Jackson, MS, Douglas Express Delivery stands out as a notable player. Located at Address: 4225 Industrial Dr, Jackson, MS 39209, United States, this company not only offers a reliable delivery service but also impresses with its accessibility features for individuals with mobility challenges. The business is conveniently situated with a wheelchair-accessible entrance and parking lot.

For those seeking to understand more about Douglas Express Delivery, here's a concise summary:

- Phone: They can be reached at 6013558995, providing easy access for inquiries or services required.
- Website: Visit their official site at douglasdelivery.com for more detailed information and to place orders.
- Specialties: The company specializes in courier services and operates as a trucking company, ensuring that goods move swiftly and efficiently from one location to another.
- Reviews & Opinions: With 94 reviews on Google My Business, Douglas Express Delivery has garnered a variety of feedback. However, the average opinion stands at 2.1/5, indicating that while there may be room for improvement in certain areas, the company has its strengths.

Key Features and Considerations:

- Accessibility: Douglas Express Delivery is committed to providing an inclusive service with a wheelchair-friendly entrance and parking, making it a considerate choice for customers with special needs.
- Contact Information: For immediate assistance or inquiries, the phone number is readily available.
- Online Presence: The website offers a digital gateway to their services, reviews, and possibly online bookings, making it easier than ever to engage with the company.
- Opinions: While the average rating is below average, individual reviews highlight both the positives and areas for improvement, suggesting potential discrepancies between customer experiences.

Recommendation for Potential Customers:

If you're considering using Douglas Express Delivery for your courier or trucking needs in Jackson, MS, it's worth taking a moment to explore their website (). Although the average customer opinion isn't overwhelmingly positive, the company's commitment to accessibility might be a significant advantage for those with mobility issues. It might be beneficial to reach out directly through their website or phone to discuss your specific requirements and get a clearer picture of what to expect. Given the variability in opinions, it could also be helpful to read through some of the detailed reviews to gauge if the issues mentioned are common or isolated cases.

👍 Reviews of Douglas Express Delivery

justin M.

1/5

Get Delivery service from them 4 times a week, absolutely the worst service, unprofessional drivers with no training roughly 10-15% of my inventory they are responsible for each week is "missing" or severely damaged. Sad this is who is contracted to deliver our goods to us by the state

Emily M.

1/5

This is the most awful delivery service you can ever experience. They outright lie to you, tell you you are scheduled for delivery, then never show up. I sat at home for 2 solid weeks waiting on them to deliver my dishwasher between 8 and 5 pm that day for them to never show up after I was told I was scheduled. This company is dishonest, shows zero respect for customers' time, and plays with the customer by stringing them along instead of just telling them your product never made it on the truck that day. I don't know what kind of sick game they are playing. Do not buy from Home Depot unless you plan to pick the appliance up yourself, because these are the people who will deliver to you and you will be lucky to get all the pieces to your product if it's not damaged in the process.

Kim T.

1/5

Terrible experience with this delivery company. Called to say they were 20 minutes away at 5:20 pm when delivery window was 12:00-4:30 and I had told them I had to leave home no later than 5 pm. Then delivery guy was very rude on the phone. Said they would call me to reschedule, did not provide a contact number or way to reach them. Never called back. Then when I called Home Depot back to reschedule, they gave me a date 2 more weeks away. I had already been waiting 3 weeks. But i agreed to wait because they had promised free installation. Then when they FINALLY showed up, refused to install. Even though Home Depot had guaranteed installation. Left the washer and dryer unboxed sitting halfway in and halfway out of my garage. Absolutely abysmal service. I will not order appliances from Home Depot again because this delivery service that they use is so unbelievably bad.

Staci W.

1/5

I bought a washing machine from Home Depot in Vicksburg Mississippi. Delivery was scheduled for July 3rd. I got a call that all of the drivers had called in sick that day so they couldn't do the delivery. We rescheduled for July 6. I got a call from the company on July 6th, saying that their drivers would not deliver my washer machine because. I was told that supervisors called the drivers and asked them to deliver my washing machine. The drivers ignore the supervisors instructions and took my washing machine all the way back to Jackson Mississippi. Jordan was very helpful at this company however the drivers have no respect for their bosses and will completely mess everything up. I took two days off of work which cost me over $200, for no delivery. I finally called the Vicksburg Home Depot and ask them to change the shipment of the washing machine to be delivered to the Vicksburg Home Depot. They did request that on Monday. The washing machine was supposed to be delivered to the Home Depot in Vicksburg on Tuesday. I checked every day with Home Depot and my washing machine still has not arrived as of Friday July 10th. I just told Home Depot to cancel my order because I have to have a washing machine. When you purchase from Home Depot, be sure to ask who your delivery service will be because this one is completely terrible. I just can't say enough bad things about this company. The only helpful people at this company were Jordan and Barbara. Barbara answered the phone every time I called and was extremely polite. Jordan did the very best that he could to try and reach his drivers and make things work out for me. Beyond these two people, I havenhave respect for the company and all I can say is Buyers Beware. Now that I see other reviews about this company, I have learned a hard lesson. They weren't line lying.

Jamie M.

1/5

Horrible experience. Bought a refrigerator from Home Depot and they use Douglas to deliver. Supposed to arrive between 2-6pm last Thursday after giving us a 30 min courtesy call. Never showed and never called. Rescheduled for today (4 days later) and they never called and said we missed them and that they won’t bring it back by even though they never called and we never laid eyes on them. Cannot believe how awful this experience has been. And we STILL don’t have the fridge, which we paid for two weeks ago now, and still don’t even have an explanation for Thursday or today! AWFUL.

Bryan B.

4/5

They were an hour past the delivery time, so I google the business and saw all the terrible reviews. I assumed the worst, but my wife pointed out she could track our delivery (from Best Buy) and said "its on the truck, and there's 3 orders ahead of us." They called me about 45 minutes later and said they were headed our way. Sure, I would have liked them to be on time, but the product was delivered in tact, and the guys were friendly enough. Works for me.

J G.

1/5

Douglas did NOT give me a call 30 minutes prior to delivery as they said they would. I have ordered and had appliances delivered to houses that I manage and flip for the past 10 years. This has been the worst experience I have ever had with an appliance delivery. I will let Home Depot know that I will not order appliances from them again since they use Douglas as third party delivery. A week ago I set aside 4 hours in the morning 8-12am, for an appliance delivery to one of my vacant houses. I was told that I would get a call 30 minutes prior to the delivery time. This call did not happen and when I called Douglas it went to the voice mail. the front door had a tag on it that told me to call Douglas to schedule another time (this should not be my job when Douglas did not do their job). Many voice mails and 5 days later I set aside another 4 hours in the morning and waited for the call. I received a call at 4:15 in the afternoon while I was on the way to my evening job. After being on hold for 15 minutes and being redirected to three of the wrong people I was able to speak with the supervisor of appliance deliveries (I'll leave his name out at this time). He said on his word that the appliances would be delivered the next morning. Words weren't going to work for me and I asked him what I should do if and when the appliances were not delivered the next morning. He gave me his supervisor cell number. The next day and 12pm I had not received a call so I called the supervisor, he told me he would look into it. At 1:15 I received a call from the delivery guys and they said they were already at the house. When the appliances were placed in the house the delivery guys began to walk back to their truck and I asked them if unwrapping and unboxing was part of the delivery, they said it was and they unwrapped the appliances and began to walk to the door. I then asked them about the 2/4's bolted to the bottom of the appliances and they said they would look in the truck for the wrench, they did not have the wrench. I stayed nearby and postponed things on my schedule for a total of 12 hours, at a minimum spent 30 minutes on the phone, and now need to finish Douglas' unpackaging job. Douglas we can set this right If you pay for my time.

Cecilia P.

1/5

I got tired of worring with them on delivery. Had Home Depot cancel the order and return the stove. Most non responsive company I've ever had the misfortune of trying to deal with. Never called. I had to call them. They never delivered or called on any scheduled delivery appointment time. Wouldn't let me post with no stars.