All My Sons Moving & Storage - Little Rock, Arkansas

Sergio R.

Worse experience ever.
I would give them Zero star if it was possible.
I want to warn everyone to avoid hiring All My Sons Moving Company. Last week, my wife and I had to move from Little Rock, Arkansas to Dallas, Texas. After speaking with several moving companies, we unfortunately chose All My Sons.

They charged us nearly $6,000 for the move. On the scheduled day, four movers arrived: two main movers and two “helpers,” as they called them. From the moment they arrived, it was clear something was wrong. The two helpers reeked of marijuana and immediately displayed a lack of professionalism.

As they started moving our belongings, they were careless and damaged several items. Here’s a list of the things they broke:
1. While moving the washing machine out of the laundry room, they scratched the floor.
2. As they moved the recliner chair out of the bedroom, they damaged the door.
3. When they were moving the refrigerator out of the house, they caused significant damage to the main door, leaving deep scratches.
4. During the process of loading the refrigerator onto the truck, they brokenthe exterior light fixture next to the garage.
5. While moving one of the TVs out of the house, they dropped it because the poorly packed box broke open.
6. This was the worst part: One of the movers, Chris, was taking the Echelon stationary bike out of the house. As he reached the two stairs near the main door, he pushed the bike so quickly that the monitor shattered. I was right there when it happened and immediately told him to be careful, pointing out that he had broken the screen. He responded by saying the screen was already loose, so I laughed and corrected him, saying it wasn’t. I then told him to show some respect, but instead, he started yelling at me aggressively, acting completely out of control.

Immediately after the incident, I called Blake, the manager in Little Rock. He seemed completely indifferent to the situation. All he did was arrange for someone to pick up Chris, and that was the extent of his involvement. Once the truck left, Blake called me again, demanding that I pay the full amount or they wouldn’t be able to unload the truck the next day. I couldn’t believe it—after everything that had happened, who would want to pay the full amount? But I had no choice. They told me that once the truck was unloaded, I could begin the claims process. The next day, the two new movers, Pedro and Angel, did an outstanding job. They even commented on how poorly the items had been packed, clearly impressed by the chaos they had to work with.

Alic B.

Do you want to pay over $100 an hour for people to break your stuff? That’s what you get with All My Sons in Little Rock. They send movers over without tools and have them destroy your furniture. The movers did not have a drill or anything to take apart furniture. After I took time to get them the tools they destroyed my bed frame by taking apart parts that had no reason to be dismantled.

Then when you complain about the horrible service they don’t do anything to help. You are better off hiring your friends to help. I had to help the movers myself as they were having a hard time moving the furniture. If I wanted to pay to move myself I would have just bought my friends pizza and beer.

Stay far away from this unprofessional service as they seem to be riddled with problems that stem all the way from the head office. If you do use them you might as well shill out for their insurance because they will destroy your belongings.

Update:

After trying to get in contact with the head office for over a week, I still have not been able to get in touch with anyone to solve the situation. I have been assigned someone to help with my problem, but every time I try to get in touch with them, they never seem to be available. So heads up for when you do have a problem with their horrible service, nothing will be done about it.

Akeira B.

They were nice yes but the move was absolutely horrible and I was quoted about $260 after paying the $100 deposit. Well I paid $549.. I think I had Billy and it was another guy with him who moved slow. Start time was 3:15pm and end time was 6:45. I moved 10 mins up the road and it took them almost 3 hours to move Bed, couch, tv stand, dresser and a few small items..

They completely broke my dresser insurance is a joke. When he placed my tv stand he placed it upright (vertical) and it goes horizontal I had to TELL HIM to place it horizontal because the shelves was literally falling out… dumb. They will charge for any and everything! I provided everything they needed but they still tried to put a mattress cover over a dang box spring I told them no because they charge $18 and Walmart is $8 a joke! They charge $75 for plastic wrap I already had that at home but they used theirs. Overall never again lol so please book someone else. I don’t recommend them to anyone.

Also he was dragged my headboard on the GROUND ripping the entire bottom. Like they need to be trained better. Should’ve had friends do the job I had that dresser for 4 years and moved all 4 years and it was never broken.

Misty H.

We moved last week and this was the 2nd time we used All My Sons moving. The first experience (2013) was great and this move was even better! Antonio and Andre were efficient, caring, respectful, and worked their tails off to get the job done! I hope we never move again 😉 but if we do, we will be calling All My Sons again!

Natalie L.

Troy and Brandon were awesome. They really took care of my furniture like it was their own and they worked very diligently. I was pleased that they were very concerned with customer service. Very nice young man. Thank you so much. I would definitely use All My Sons services again.

Dan M.

I hired All My Sons to move belongings out of my home in August. In the process, they damaged the ceiling in my living room by stepping through the attic floor while trying to angle a couch downstairs, even though I specifically told them not to move the couch downstairs if it would't fit and that I would take it apart for them. They didn't even ask permission to enter the attic. If they'd told me they wanted to enter the attic, I would not have allowed them access for this very reason. The representative I spoke with on the phone confirmed that no movers are supposed to enter a home's attic. Six weeks later, I'm still waiting for reimbursement for the repairs done to my home. They quickly allowed me to file a claim, but the contact numbers provided weren't operational. After weeks of waiting and sending emails with no reply, I had to pay for the repairs out of my own pocket. They have offered me two settlements, neither of which come close to the amount needed to repair the ceiling. I provided them a quote for the work, and they have still only offered me half the amount of the repair. My claims officer is completely unresponsive and it's obvious they're ignoring me and hoping I accept an amount that's less than they owe. I've already filed a complaint with the Better Business Bureau, and I'm looking at my legal options with the state attorney general and personal legal counsel. This is an extremely shady and untrustworthy business that will not make their mistakes right. Avoid at all costs.

Annette T.

The crew was kind and polite. They sent a text wanting a review before they even finished. Because of their kindness we gave them a five star review that day. Now 3 weeks into getting settled we have found, from the first day, many damaged places on our antique furniture. We are not pleased with their handling of our furniture. We cannot recommend them. The two stars are because the crew was nice. But courteousness is not as important as carefulness in the business of moving.

Gerald W.

Cedric and crew were excellent with their happy pleasant demeanor! Very professional with their job at hand. My move took all day. If I did it would have taken several day and being a retired senior I am no longer choosing to do this moving thing. Cedric and his crew were polite, friendly, and took the time to answer my questions and direction to what I needed done within company guidelines. They were wore out and so was I.