Beacock Music - Vancouver, Washington

J K.

We went in to purchase an electric guitar setup for my son’s 17th birthday. We were lucky enough to meet Riley who was absolutely incredible. He spent a lot of time with us, kept us under our budget while still getting quality items, and the guitar was absolutely perfect and exactly what he wanted. Thank you sooo much!

slappyrats

These people that work here are some of the best people and the most honest people you will know. This place is the kind of place that will help you out and if there's a better deal somewhere else they'll tell you to go somewhere else to buy it. They have such a great selection as well! Jesus one of the employees rocked out and freestyled with me on his guitar while I was playing cello and it was such a blast. This kind of community is far and few between would completely recommend.

Lawrence V.

Took a bass down for a setup with my own special order strings. Told them to check the truss rod adjustment, drop the action a little if possible and set the intonation dead-on. When I picked up the bass on the way to rehearsal, the action was about the same, but what really got me was on two of the strings they only put ONE wrap on the pegs! I told them I've never seen this done except by some kid who is stringing his first guitar.
I asked for the "tech" who did my bass and was told he was there but "not available at the moment". Instead they pulled over their other "bass expert", who told me one wrap was fine as long as it stayed in tune. Refused to give me a discount, a refund or offer to make it right. Just "if it doesn't stay in tune then bring it back".

I then took my bass to rehearsal and the intonation was still off, and now I had fret buzz on the A string! $86 and a set of $40 strings down the toilet.

Stick to trumpets and tambourines, guys.

charles W.

All-around great experience buying my first guitar at Beacock's. Josh provided valuable insight and helped us find a couple guitars that fit my needs. We went to a couple different spots and Beacock's was the clear winner, great selection and customer service.

Moigle1

I told a staff member that my guitar's truss rod wasn't turning properly. He asked me how old the strings were, and wanted me to pay for a re-string, claiming that old strings can cause the truss rod to not work properly... ridiculous. They have a good merchandise selection.

Jasmine S.

I walked in to check on the status of my account to rent a Trombone for my son. Because I did it online first.

The first employee that helped me, really didn’t. He looked at my account and said it’s not done yet & left it at that. Had some attitude and he was short with his responses. Didn’t like that experience at all.

Before I left I had another question & a gentleman named, Jesus helped us. He was very positive, welcoming and super friendly. He looked up my account & worked on it immediately. Which I was shocked because the first employee told me No & I would HAVE to wait until they contacted me. Mind you my son is joining band late so we wanted to secure his instrument as soon as possible. Jesus not only spoke to us parents but he spoke to my son because it was for him. Jesus made my son’s first experience amazing. We even all cracked jokes and it was just all around the best experience. We are so thankful Jesus was the one to help us & this store needs more employees like Jesus.

Score would have been a 5 if it wasn’t for the first employee giving me a negative experience when I first walked through the door.

Rick S.

Riley and all staff have shown top tier customer service skills. I had my Fender Pro II Strat setup to detailed specs. and preferences...I bought a gorgeous Ibanez nylon electric guitar from this location and proudly become a regular customer!

Ricky W.

I needed some new jazz picks and Greg was super nice and helpful! They have great prices and variety. This place is legit. I’ll definitely be coming back for anything music related.