U-Haul Moving & Storage of Myrtle Beach - Myrtle Beach, South Carolina

Hubie H.

The facility seems fine but I used the after hours drop-off, so no one was there. This would have been very convenient except that the instructions, bar code and website were almost useless. It took forever to find the process for dropping off the trailer after hours. This REALLY needs improvement! Scanning the code should take me to the drop-off process, but instead takes me to the page to create a new rental. The Existing Rental page and one other (I forget which one) did not load at all. Blank pages. Phone signal was good. Other websites loaded just fine. Pages were reasonably quick to navigate on your site for the ones that worked. And easy after finding the right place. Safari on iPhone 14 with most recent updates.

Patrick H.

My wife and I made a move from Pennsylvania to South Carolina in a 26’ UHaul truck towing a UHaul trailer. Everything went a smooth as silk! The employees at both sides of the trip were outstanding and took the time to explain everything making our experience very comfortable.

Robert L.

I was thoroughly impressed with the service representatives at the Myrtle Beach location. They were exceptionally helpful and made the entire rental process smooth and effortless.

Dan R.

Excellent experience. Chelsea was awesome. Extremely helpful. This is the place to rent from. Great prices, easy to get in and out off, and right next to gas station.

Nicole T.

We went for a propane refill. The first time the lady had told us that the lady that did propane refills was not there to come back tomorrow. Then the next day we went, the same lady stated they didn’t have any propane. In the end I just don’t think the lady wanted to do her job. She also stated that she didn’t need to explain herself as to why they weren’t able to do propane with such an awful attitude. Sadly we didn’t get her name but if management is reading this she was there around 11 on 10/2/24. Needless to say we will never be going back nor will my family who visits there every year. Hopefully this post saves others from being disappointed.

Robert F.

The office staff is very helpful and courteous.
The adjusted my bill correctly after I brought the truck back. Very Professional!

Bradley /. J. M.

Review of U-Haul: Avoid at All Costs

My recent experience with U-Haul was nothing short of a nightmare. The facility itself is a chaotic maze of trucks and trailers strewn about haphazardly, making access to the storage units nearly impossible. Navigating through this mess felt like solving a labyrinth puzzle rather than a straightforward visit to retrieve my belongings.

The customer service was equally appalling. The individuals manning the front desk were not only unhelpful but shockingly rude. Their attitudes were abrasive and dismissive, as if inconveniencing customers was their primary goal. To make matters worse, their behavior was tainted with undertones of racism, which is completely unacceptable in any setting, let alone a professional business environment.

It was evident that some of the staff members were under the influence of substances, exhibiting erratic behavior and making it clear that their focus was anywhere but on customer service. This negligence and unprofessionalism reflect poorly on U-Haul as a company and raise serious concerns about their operational standards.

In conclusion, I strongly advise against using U-Haul for any storage or moving needs. The disorganized layout, coupled with the disrespectful and potentially dangerous behavior of the staff, paints a picture of a business that should not be operating. My experience was not just disappointing; it was deeply concerning

Derek J. (. S.

Staff is sadly trained and have bad attitude every time I go The place is a mess and the staff are slow to respond and can't seem to figure out what they are doing had to wait to make a payment because they didn't know how to do the payment. Try to call the place you can't know body wants to be bothered with phone calls yet they sitting on their cellphones goofing around while the customer line is clear out the door. Expect to be 30 plus minutes every time you need to pay your bill or get a new gate key that won't work until you have to go back 2 or more times. Truly sad to say that uhaul has a staff unfit for the job. The last crew was amazing fast and they all left the same day. tells that they should have found a solution to the problem because the problem is know a crew that is destroying what was a good place with happy people working and enjoying their time at work. Go sit down and watch the whole crew down there now it's like somebody died or they just zombies when they do move if you lucky enough to see them actually get up to do anything other than to order food them they fast to get they snack on. Really go ahead watch them it's great entertainment and it's a free show lol.