U-Haul Moving & Storage of Rogers - Rogers, Arkansas

James V.

12/15 Abby was able to extend our reservation for us from the glitch in the system - thank you guys again for making our move so easy and worry free!!

12/13 James, Tamara, and Damian were all superstars today. A scheduling glitch happened and our reservation was thankfully moved from another location to here for a hitch install. James (our installer) came back in to install the hitch for us. Damian and Tamara were helpful and informative throughout the entire install process for any questions and made the pickup and install a breeze. Very thankful they were able to squeeze in a hitch install and a trailer pickup on such short notice for a glitch in the U-Haul system that wasn't originally at their store.

Sarah B.

We really appreciate James and his help! We booked our reservation online last minute after a reservation with a different company fell through. We called to confirm and James was extremely helpful and ensured we had a truck before a cross-country move. Within 15 minutes the truck we needed was parked and waiting for us.
He was professional and kind and helped us navigate a stressful situation. Thank you James!

Drew T.

Friendly service. I had a hutch installed, and it looks good. Work was done quickly, and they were ready at the time of my appointment.

Steve G.

The staff were personable and proactive in helping me get the truck and car hauler returned. Very nice! Parking lot was large and easy to maneuver in also.

Soramis P.

I was charged a fee of $300 for returning a truck rental at a another location that was not the one I had picked it up from and I was not told that I needed to return it to the same location where it had been picked up when I left. When I called the manager of the store and explained what happened and asked her to help me remove the fee she said that there was nothing she could do. The service fee was more than the cost of what was due for the rental and miles used together. I ended up with a bill of $444.00 for a 30 mile use. No one at any of the U-Haul stores I called and went to and asked for help with the bill did anything to help me. They just lost a customer.

Aashish P.

I visited this location for a hitch installation on 07/29. They took my car, and after two hours, they informed me that they could not install the hitch because there was rust on the frame. I understand that, based on their policy, they cannot install a hitch if they find any rust. However, they did not inspect the car before starting the wiring. After completing the wiring, they checked the car and stated that the installation could not be done based on U-Haul's policy.

I waited there for over two hours and was charged for both the wiring labor and parts. I am left with no hitch and useless wiring. To make matters worse, the owner suggested that I buy the hitch and other parts from them and then take them to a mechanic for installation. I feel that I have wasted both my money and time.

Rik H.

Everything from pick up to drop off was a breeze. Very knowledgable staff and very well trained in customer service.

sal M. (.

Zero stars. I returned the truck on Sunday Aug 4th. They didn’t check it in until Tuesday the 6th and they charged me $300.
The whole experience from picking up the truck in Georgia to returning it it Rogers was the worst. Every step of the way was a surprise after surprise, and not good ones. These people are either deliberately dishonest and criminal, or just the stupidest, laziest, underhanded group I’ve ever experienced.