U-Haul Moving & Storage of Jonesboro - Jonesboro, Arkansas

Derek B.

I arrived Saturday morning 10/19 around 7:30 to retrieve my rental along with all rental equipment, including a mattress bag, and an appliance dolly. While confirming and checking out the rental, the guy at the register was more interested than talking to the customer. When asking about the rental equipment, the same guy had me looking for a mattress protector that was in another room and it was very apparent he did not want to get off his seat and help. I also asked about my equipment dolly, was told to go see if it was in the back of the rental or they didn’t have it. It was not there and he said that no others were available. He checked one room. Upon returning the rental, I was trying to find an employee in the return area, I noticed a cubby with what appeared to be 3 appliances dolly’s. The morning shift worker made it clear he did not want to be there nor did he want me there. Although I will say when I dropped off the rental, the lady at the register was super helpful, prompt, and had a good attitude. Cannot say the same for the morning man. Its just very frustrating to have to have spent over 200 on an appliance dolly instead of renting one for the day when clearly there were some available but somebody was too lazy to check.

RJ B.

The truck I had was definitely sufficient for my needs, but I would like to see some updates to these trucks. Back up cameras are cheap and should be standard. But this is more of a general suggestion. The local team was great. They made me smile and laugh and they all seem to love their jobs.

To those of you complaining about the customer service, this isn’t primarily a retail store. They rent trucks and happen to also sell moving stuff. Don’t expect door greeters, and don’t expect them to stop what they are doing to help immediately. It also helps to just politely ask someone to help. They will come right out and help

Jon S.

Slowest customer service I’ve experienced. Four employees in the store and only one if them helping customers. I did the mobile check-in, which is a train wreck of another kind, and they couldn’t take the time to just hand me my key. The one person working the counter left for 15 minutes to hook up a trailer for another customer.

Check- in was even WORSE. And then they had the nerve to charge me for fuel, when I have photos showing the before and after that prove I returned the truck with MORE fuel.

Sadly they seem to have a monopoly, or I would choose any other option.

Kevin B.

Want to rent a pickup truck you gotta have a major credit card so I go down here to help my father in law since they won’t take his debit card. They refuse to even take my debit card said it has to be a credit card. I go to hand them my credit card and he says I have to take a picture with my hat off to rent the truck. He says if I can’t take off my hat I can’t rent the truck! Most ridiculous nonsense I’ve ever heard in my life! Zero stars if I could!

Jackie D.

Rented a truck from here to clean out some old furniture from the house and take it to the local landfill. I was assisted by Steven during the pickup who was very nice and thorough in explaining the pickup and return policies.

I cannot remember the name of the gentleman who helped me during the return but he was also very nice as well. The return process was also quick and I was out of there about 5-10 minutes after arrival.

The rental base price and the price per mile were both very reasonable when compared to similar businesses in the area. Will definitely use them again when I need moving equipment.

J R.

By far the worst experience ever and will never do business with this location. Rented a U-HAUL truck to get a U-Haul truck with NO AC and was stuck with this vehicle for my travel under a heat advisory. After several days and multiple attempts I was finally able to speak to DM to get a $50 refund for my horrible experience and inconvenience. $50 dollars refund is unacceptable and an insult. If your vehicles are not 100% then tag them out and do not rent them out. Plain and simple this is extremely poor business and do not recommend. A full refund is what I asked and suggested for this horrible experience.

Joyce B.

Everyone was on time with me an very patient so I just want to thank them again

Phillip N.

Absolute zero communication between the staff. Even if you call and make a payment arrangement, they will still harass you multiple times a week. The first time the DM was supposed to call me I was at work. She did not leave a voicemail. The second time, it took her over a week to return my call. Absolutely the worst company to do buisness with.