Trojan Storage of Woodinville - Woodinville, Washington

Holly V.

My experience at Trojan storage has great. The facility is always clean and pleasant. The climate control is a nice feature. Nancy is always a pleasure to work with. She’s always very professional and is knowledgeable about the facility. I do have one complaint. When I first moved I was told if rent was raised it might only go up by $10.00 but in less than a year my rent was raised by $100.00. I would like to know how such a gross hike in rent is warranted.

Chad S.

Nancy is great ! She moved us in with such ease. Such a nice person & even opens the entry door. Amazing compared to other companies

Ana T.

We had a fantastic experience with Nancy at Trojan Storage in Woodinville. She took the time to understand our needs and showed us the best unit for our belongings. Nancy was incredibly thorough, explaining all the details about the facility, security features, and how to operate the locks, ensuring we felt confident in our choice. Her friendly and professional approach made the whole process smooth and stress-free. The facility itself is well-maintained, secure, and easily accessible. Highly recommend Nancy and Trojan Storage Woodinville!

Alan T.

I was having difficulty getting into my unit, and Nancy and Kendall both dropped everything they were doing and made sure I was helped right away. It’s not often nowadays that you see the high level of customer service I received, and I felt compelled to write a positive review.

Sheldon G.

Nancy is the best. She helped us find a unit that suited our needs as well as a parking space. She is super friendly and helpful and the facility is great. Would recommend!

Jacob P.

5x5 Unit

4/2024 - $55 Rent + $15 Insurance/Month
1/2025 - $85 Rent + $15 Insurance/Month
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$30/Month Increase

I provided my own disc lock. Per my lease,
"LOCKS : Occupant shall provide, at Occupant’s own expense, a disc or cylinder lock for the space unless a permanent lock or
other facility required electronic lock is installed on the Space."

December 2024, Nancy (Site Manager) decided to add a cylinder lock to my unit and charged me an additional $15 for the lock.

Nancy stated the following as the reason, "There is a Disc lock on that unit, not a cylinder lock ... Please understand that a cylinder lock is required for security purpose."

Trojan Storage broke their own contract by not allowing a disc lock and forcing a change to their own cylinder lock.

Scummy ownership with rate hikes. Stay away!

Jonathan T.

Nancy and staff were truly wonderful. That said this is NOT a safe place to store your vehicle. We were vandalized twice in four months. Many rv’s have been broken into. A plumber lost all his tools. A non-functional vehicle was even towed off the lot. This place is a target despite security cameras and lights. They also only have a duty to notify you if YOUR vehicle is damaged. So beware if you are already parked here

Jeff E.

I belong to a neighborhood HOA who used this storage facility, prior to the change to Trojan Storage. Because the unit was rented by a past board member, we had trouble on multiple occasions gaining access to the unit. The staff member who is regularly there was not helpful at all. The manager of this location was also not helpful. Despite trying to put the unit in the HOAs name to avoid future issues, we ran into resistance, ultimately pushing us to vacate the unit. This unfortunately was a challenge as well. After the second attempt, we were successful.

The pricing was also inflated. When we first rented the unit, we paid approximately $40 per month for their smallest unit. When Trojan took over, we saw consistent rate hikes and were currently paying $110 per month for their smallest unit. Interestingly, the same unit is advertised on their website for $50 per month and the first month is half off, so only $25 per month. I know it is common for rate increases over time, but this seems a little much, especially since it was going to keep going up.

We will taking our business elsewhere.