SYKES Enterprises, Inc. - Malvern, Arkansas

Information about SYKES Enterprises, Inc.

SYKES Enterprises, Inc., located at Address: 1601 Hwy 270 E, Malvern, AR 72104, is a well-regarded Business Process Outsourcing (BPO) company. You can reach them at Phone: 501-701-5300. Their online presence is strong, featuring a comprehensive website at sykes.com where you can find more detailed information about their services and company history.

One of the key features of SYKES Enterprises is their commitment to accessibility. They proudly offer a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all customers and visitors can navigate their premises comfortably. This reflects their dedication to inclusivity and making business operations accessible to everyone.

When it comes to opinions, SYKES has garnered attention on Google My Business with 99 reviews, resulting in an average opinion of 3.4/5. This score indicates a generally positive reception from their clients, highlighting their strengths in providing quality BPO services. However, like any company, they have areas where they can improve, as evidenced by the feedback provided by customers.

For those considering SYKES for their business needs, it's recommended to explore their services page on their website to understand the breadth of their offerings. SYKES specializes in BPO, which includes a wide range of services such as customer care, data entry, and IT support. Their experience and reputation in the industry suggest they are well-equipped to handle various business process needs.

In addition to their professional services, potential clients should note SYKES' commitment to accessibility and customer satisfaction, as indicated by their physical accessibility features and positive online feedback. This combination of professional capability and customer-friendly facilities positions SYKES as a reliable partner for businesses seeking efficient and inclusive outsourcing solutions.

To those interested in learning more or perhaps inquiring about how SYKES can support their business needs, I highly recommend visiting their website. Here, you'll find detailed information, case studies, and contact options to get in touch with their expert team. SYKES offers a strategic partner that could significantly enhance your business operations, making it worth reaching out to discover how they can tailor their services to meet your specific requirements.

👍 Reviews of SYKES Enterprises, Inc.

Allison T.

1/5

If I could give them a zero I would. Please do not work for this company. They have no compassion for their workers. Sonya the manager is very unprofessional as well as her boss Ashley they lie to stick together. They quick to fire and hire. Can never keep workers because they are rude and wont pay if you have system issues thats the company fault.. If you have to go on leave and try to return they will lock you out no pay. They discriminate against people with disabilities. It's so much shady things this company does to their employees please find somewhere else.

Cindy

1/5

Never any raises given the pto payout is a joke only about $100 difference on your check for 5 pto days every three months. I had changed bosses 4 times within the year I worked for this company. I have developed blood pressure issues due to the amount of stress this company has put on me. When having tech issues they expect you to report to your supervisor, calm the call out line and stay there until someone answers which rarely every happens then call tech and then the call out line again and report it to your supervisor. If your equipment breaks or you are logged out of the program you are not paid. And this could take weeks to get equipment fixed or new equipment sent to you. You get told you will be put on special assignments with new bosses each time with no notice at all and you don’t know if your taking calls, doing emails, sme work, or making outbound calls. Then when I quit I was offered seasonal job to fit the schedule I had been asking for for 4 months with promises that it was submitted but never was. Then if you need off they promise you it’s submitted but it never shows on wfo a program you have to go by and they expect you to be able to use pto but never gets approved until the day of and you will have to look on the computer and wait to log in to see it. This job is pathetic! Don’t waste your time people!

Jackson A.

1/5

I don't know if I can rate this workplace low enough. AT&T is a heartless company that doesn't care about anything other than profits, and that shows in this workplace. You're constantly expected to sell things regardless of how bad the customer's circumstances. And on top of that, management constantly manipulates people with the possibility of incentives that never actually show up on your check regardless of how well you sell. And on top of all that, the managers are almost never present on the floor, which makes it almost impossible to resolve things for the more recalcitrant customers. TL;DR the staff is incompetent/malevolent, AT&T doesn't care about anything other than squeezing money out of you, and this place doesn't even work as a short-term job to build up your savings. I wish there was a rating lower than one star so I could give it.

Michelle S.

5/5

Everyone made me feel like I was a part of the Sykes Family when I was there. When I needed help with anything no matter how big or small, someone was always there to help. And they cared about what my goals in life were, and was there to help me succeed. Not trying to play favorites or anything but my trainer was the best I could've ever asked for. Trevor Rattcliff, always took the time to see that we were all on the same page in class, no-one was ever left behind or ever left not sure of what was the proper way to handle whatever situation may arise. And for that I say, Thank You for doing a great job of showing us what a trainer is supposed to be.

Hamza M.

1/5

The most pathetic company I ever worked for remotely! Management is terribly disorganized & doesn't seem to care about their employees - especially when it comes to pay rate. So please don't EVER think about seeking job opportunities there! This place deserves a rate lower than a zero 👎

Dominique R.

1/5

Wish I could give this place 0 stars. The recruiter Sharon doesnt care about the employees, just cared about making her hiring quota. Scheduled orientation and training bounces around last minute. While in training, you dont really learn anything they just bounce around different topics without understanding fully. You get written up for having your keys or really anything on you. When you say you cant come in for an emergency, they say well try to make it in as quick as possible. This place isnt worth the stress and horrible morale.

Pamela C.

3/5

They are quick to get back after your initial application being submitted. However it's been almost a week since I did my interview and have geared nothing at all back from them.

Liz M.

1/5

If I could give a zero I would they told me during my interview that I got hired for working at home to give them my Facebook info so I kept giving misleading info ! They got Into my Facebook changed my password my email and phone #!!!!!! SCAM!!!!!!!!!!! Don’t do it ! All from chatting on telegram you people are horrible people