Roadrunner Freight - Charlotte, North Carolina

bruce M.

picked up daughters car in San Diego, 6 days later arrived CLT NC. Driver kept me informed of delivery times, roadrunner charged a fair price and it was seamless transaction. These folks are great for car transport.

Jeff S.

Absolutely terrible communication. They set this up to pick up on 12/4, then I hear 12/5. Here it is 12/9 and still no car. I have spent over 7 hours on hold with many calls in and can not get a manager to call me. Sad thing is, this is the 3rd time with this company and unfortunately, this will be my last! Dominick in the sales team does not reply to calls or voicemails. STAY AWAY!!!!

Jacob C.

I keep hearing that my package will be delivered today but then nothing comes to it. I've now had to reschedule my delivery 3 times. Would not recommend this company. Jabril leaves my messages on read and won't message me back about these issues.

Sneha R.

Very poor delivery service. Driver left the very large boxes (dining chairs) at the bottom of the driveway, did not even bring to the front door, and left a heavy wooden palette as well. Had I been home alone I wouldn’t have been able to carry everything in. Dismal service

admin F.

The worst company I've ever met, we ordered 4 pallets to be delivered from Texas, they come for the first time and refuse to pick up the pallets because they don't like how it's packed. We packed it up again and called them to come again, they refused again, I recommend closing your garbage company and not providing services and not wasting people's time!

reed R.

The worst trucking company by far. We are a distribution company and receive LTL shipments frequently. Roadrunner takes 8-10 days, where every other company only takes 2 days. Roadrunner shipments are almost always damaged. Their website always says estimated delivery date, and then it takes two days past that. They never actually deliver the product, they hire someone else to deliver to our facility. Our vendor pays our freight bill and they insist on using this terrible company otherwise I would switch companies. I do not recommend them.

JH

Zero customer service and they farm out the delivery to folks who do not arrive on time. Do not ship with this company. They talk to you frequently until the deal is done and then they ignore you when you have a question as to where your asset is at.

Stay away

D M.

They were pleasant when speaking on the phone. They kept me updated. Package arrived when they said it would. The driver was super friendly and actually brought my 400 lb package to the bottom of my steep driveway.