Postal Express - DHL, UPS, FedEx, USPS Shipping - Anaheim, California

Ash ?. H.

Avoid this place entirely. Over the course of just two months, I had the following problems with this store and the owner:
They charged me $36 and mailed me someone else’s personal and financial information including bank records.
They "Lost a package" and then denied ever receiving it despite them sending me a photo of the received parcel.
They opened three of my parcels and items were “missing” from inside. Tried to tell me that this is how they received it despite again having sent me photos of the clearly sealed parcel on initial receipt.
They crushed another package destroying what was inside.
The owner has absolutely no accountability at all and couldn’t care less. Seems very clear that some very desperate and pathetic individual with deep pockets works here.
I asked them to check their security cameras to see what was going on and the owner refused. He knows exactly what’s going on. I will be reporting this to the police in addition to your shipping partners. I have read your responses to negative feedback left by others. Please don’t waste your time responding to this. You know you have a problem with the store, and you lack accountability. By receiving someone else’s mail as an agent you put yourself in a position of trust. You simply cannot be trusted.
Please take the time to read other peoples negative feedback and you will see consistency.
If you give them your personal and financial information its quite possible they will just mail it out to someone else.

James S.

Had a package sent over here because I wasn't present at my home for the signature. Came a few days later on my off day and the guy tells me that it was sent to my place instead. Despite showing him what UPS showed me and UPS support telling them it was dropped off there and the guy was the one who accepted it, he just simply shrugged and said there was nothing they could do. Couldn't even access the security cams to see what happened or if someone else picked it up.

Currently in the process of getting police involved because this was an expensive package, about $1600 worth, but they don't care. Don't trust these guys with anything!

Layla F.

If I can give a negative star review, I would. They have the worst employees I have ever seen. 😑 Just don't talk when you have nothing to say, I had to argue just to get my package since they almost give it to "someone" else.

Nat

The white guy working there is very rude. Doesn’t seem like he wants to do his very simple job. Always has an attitude.

Chris M.

I'd give Jeff more than 5 stars if I could. I could write up a multi-page review review but not sure people will read that much. I do hope you will read this somewhat long one.
In these times where we are so divided, Jeff Masud listened to the desperation in my voice and really heard it. He went well above and beyond to help me out and I will be forever grateful. If he's willing to do this for a complete stranger from across the country, just think how well he'll treat you as one of his neighbors.
This is my story:
We are an East Coast printing company with a client at a trade show in Anaheim. Found out on a Saturday night there was an issue with material needed for Monday morning. I contacted no less than a dozen places. Jeff Masud was the only one to call back. This was Saturday night. We communicated back and forth that evening. Jeff went in the next day, Sunday, and began working on what was needed for Monday. In the meantime, it was discovered I needed more material for Tuesday. Jeff said no problem. I'd love to say things went perfectly, but they did not. Jeff ran out of ink, then ran out of material, but that did not stop him. He was committed to getting it done for me. And he did. Not only did Jeff get it done under a very tight deadline, but props to his associate Andrew who made multiple deliveries to the conference center both day and night. Jeff even communicated directly with my client on timing and couldn't have been better with that. He kept in contact with me, always answered my text or call asking for an update. He didn't hide the issues he was having but was honest and upfront. And never gave up and said "oh well, I tried". He kept going. I don't think there's much more you can ask from a business owner. Give him a call!

J C.

If i could give zero stars i would, i came here to get some copies on Tuesday around 6:20ish and the young guy with a small beanie, he was super pissed off as soon as i showed up, then didn't want to print my copies because he was in a hurry, started getting possessed hitting stuffed turning the monitor of the computer like a crazy person, n didnt wanna print the right copies for me. These guy has big issues, also smelled a lot like weed in there. Ill NEVER ever come back here, he made me feel so little and afraid with all the yelling and grunting from being so mad, he also close the big metal curtain on me as soon as i walk inches away from hitting me, slammed that thing super hard. I use to be a regular but never coming back . He always closes early not the first time this happens and there was more people trying to get help another white guy and he told him he was closing in 5 mins that he couldn't help him, it was 635 at this point.

Nicole C.

Jeff from Postal Express and staff were kind, attentive, patient and thoughtful. They helped me past the closing time without rush or pressure. It is rare to find places where the people seem genuinely happy to help you. 4 stars all the way!!

Shaun M.

I was specifically searching for a mailing/shipping place who’s reviews stated they had stellar customer service, and of course found this gem. I had to ship something that had me very frustrated and I had more than a few Q’s that I was not able to ask prior at USPS because of the looooong line behind me and I just couldn’t hold everyone up because of all the Q’s I had.

My experience here was a very pleasant one, which I sincerely appreciated! I could tell that the store clerk was genuinely feeling bad for me because of the high rate I was getting. I was not happy with that, but it wasn’t their fault and I can say without a doubt that he really took his time with me and tried multiple different options to see if he could do anything.

The service I was given was top-notch, and definitely matched all the previous reviews. I don’t mind paying a little bit more for extremely good service all around. Good customer service nowadays is rare, so thank
You guys!!