JR Transportation, INC - Yakima, Washington

J

Learn from my mistakes and check the interior before signing off on your car. First off, the office staff was great and through my broker, they paid for the cleaning of my car and I appreciate that. The problem I had was with our driver. Having never moved a vehicle across the country before, I was not familiar with what to look for. Our driver lacked communication (he arrived a full day earlier than planned, didn't update us along the route and then arrived in Austin earlier than he said). I was so thrilled to be reunited with my car, I walked around the outside, saw no damage and signed away. When I got in my car and actually took a look around, I realized it was a mess. I have a light colored leather interior and there were black handprints EVERYWHERE - the ceiling, the back seats, the front seats, the head rests. He had also obviously laid our back seats down and there were scratches in the trunk of our SUV, which I can't prove occurred under his care so I didn't even try. My husband and I had the car washed and spent an hour trying to get his greasy hand prints off everything. There are still a few left but it's better now. All we can imagine is that he used our vehicle to transport something inside. Just be sure to check the inside when you have your car shipped.

Sarah C.

Welcome to Worse-Haul Auto Logistics. They delivered my car later than agreed upon. I had to pay in advance for the service and then when the car was late (which btw they did not communicate to me - I had to be the one to call and find out where my car was) I had to pay $500 for a rental car which Better-Haul did not refund. The management was incredibly rude and patronizing to me on the phone, claiming that I am living in a world where I want everything to work "my way." So customer service is literally customer disservice, where the customer is always at fault because "the transportation industry is unpredictable."

On a less important note, their hold music on the phone is so obnoxious and unprofessional it made me want to tear my hair out. It will be stuck in my head forever.

Melanie R.

Our family used this business to send a car across the country. Our experience was far from professional and when our daughter left a negative review she received a reply that was not true. We were originally told that it would take just 4 days to get her car from one side of the country to the other (not 10-14) and now, unfortunately she is not allowed to reply to the company's false relply. If (by some miracle) this review is left visible and I have no reply to the whatever the company might reply, it's only because I won't be allowed to reply to their reply for some reason. We will most definitely never use this company again.

Jared G.

Honestly out of the multiple transporters I use , JR transportation has the most organizational skills by far. The ease from booking to drop off and there pricing. I Don't normally leave reviews but I wanted to make sure I left these guys a 5 star for the work they've shown longevity wise for my business

Jason Z.

Buyer beware!!! I have been specifically dealing with the owner this business, Jonathan Ripplinger, for the last 5 months about damage that was incurred to the front end of my specialty vehicle that was caused during transport from Mount Vernon, WA, to Glendale, AZ (multiple stops along the way). The driver, John Taylor, failed to indicate on the original condition report a significant crack to my carbon fiber front splitter. He indicated a scratch to the wrong part of my front end, and not where the damage was located by me at delivery. I should warn you this particular driver runs his hands on the UNDERSIDE of your bumper and indicates scratches on the condition report. Of course there are scratches under the car!! My damage is not under the car and the part is $2600 just to be replaced, and that's not installed. When the driver was confronted by the owner about the damage, the driver said he must not have noticed as he "picked up the car at night." Unbenounced to the driver I had picture evidence of the car being loaded on the car hauler during the daytime, that the dealership had sent me to tell me the car was on its way. Deceit from the driver from the get go. Those photos were provided to Jonathan Ripplinger along with photos showing the damage was much more than just a "scratch" as those were the only damage types even indicated on the pickup condition report by driver John Taylor.

After several months of both myself and the owner of Better-Haul, Jonathan Ripplinger, trying to find a repair shop, or an aftermarket replacement for the part, we were unable to do so. Despite my proof that the driver had lied to Jonathan himself, Jonathan told me he's going to side with the driver that he appropriately documented the damage and was not going to pay to replace my damaged part. I'm not sure what else I could have done to prove my case with the owner, and I'm saddened he did not have his customers best interest in mind and do the right thing.

Be leery of doing any business with "Better-Haul Auto Logistics & JR Transportation" based out of Yakima, WA. In the event your vehicle gets damaged and it is not over $5,000, "Better Hauls" insurance won't even kick in, leaving the responsibility on the owner to make right with the customer, which clearly didn't occur in my instance even after proof above a reasonable doubt that his driver had lied to him and didn't properly indicate my damaged part on his condition report. I'm now left with the only option of taking this business to small claims court. Fun times.

-Jason Z. Glendale, Az

luis M.

My vehicles where pick up on time and delivered on the schedule with no issue,
The driver Mr. Domingo was very professional with excellent customer service,
The only down part of it is the lady how answer the phone at their office, rude person !

Eric H.

Dan and Bruce are the best general shop in the biz. Great guys and very heads up work.

Jim D.

Jason got our car from Seattle to Tucson in just a few days. Would definitely use again.