Diligent Delivery Systems - Dallas, Texas

unknown U.

We waited on paychecks to be delivered all day to our employees. These lazy workers here decided they didn’t want to deliver so they put a note saying wrong address when it was the right one. I call to figure out where it is and they said there’s nothing they can do when our employees are waiting on their hard earned money. Then diligent decides to hang up on me since I told them they need to figure out how to get my staff their money today since they need their money. Horrible company and we have had problems with them on over half of the deliveries we are supposed to have. Stay away from this company, they clearly don’t care.

J L.

I feel like Diligent could do better about answering calls, customer inquiries, and sticking to timeliness. We were given last Thursday between 11am and 3pm for our delivery time, our order is not here yet and no one is answering the phones. YRC said the delivery is in their hands and while I have no doubt that it will show up, but just our we expect more professionally accurate service than what's been provided. Hopefully someone reads this to someone who knows someone at Diligent to help them know how much we depend on adherence to timeliness for business.

Nemo M.

I like how it's always quick in and out here at this location. Workers are helpful thanks

Cole

If my overnight orders contain too many packages its almost a guarantee the "warehouse forgot one". Even smaller orders I am almost always short something. Customer service is of no help and mostly just there to reiterate the fact that I did not get my stuff or tell me my orders were delivered when they were not. Granted there isn't much that can be done after the fact. Currently on hold for 18mins this time. Will probably hang up since she'll most likely come back to tell me the missing items will be here "tomorrow". Would not recommend.

Denesha C.

The lady that answer diligent delivery systems phone was rude and hung up on me. I told her i been contacting one of the managers and I'm not getting a response, she said wait a lil more, I ask to speak to corporate, she said no mam and hung up? When I called back she made sure the phone said she was busy? Wow, she is handling all their buisness calls. Not good at all. This was today Tuesday the 25th of July 2023. Poor customer service skils

Jordan A.

My company has used Diligent for a while now and they always take care of business in a timely fashion and are here to assist us whenever we need. Our rep, Karen Wyckhouse, is especially attentive in assisting and solving any problems that may arrise; a huge thanks to her and her team.

Robert M.

Horrible service. Ordered a set of 200.00 fender liners from a distributor and took 5 days to receive them. 45 minute drive. First they lied and said they were delivered and signed for. Checked cameras, they never showed. Then was promised they would deliver at 10a.m. on a Saturday since that's the time we open. Shows up at 5:58a.m., no confirmation signature. Just left the package label side up showing the 200.00 value. 4 hours, that package sat at the front door 100ft from highway 80. Incompetent delivery driver. Lucky for them I'm honest cause I really could screw them over. Instead, I'll leave this one star.

b C.

real awful service while waiting on infinite hold you listen to a voice greeting and run down of company this recording speaks of how awesome their service is 27 mins into holding haven't talked to anyone yet. Here I have time to quote " looking for a dependable delivery service choose diligent with there 99% delivery accuracy lol yeah ok why are calling and placed on hold again.

5/18/2022
Still very awful service from phone service to the delivery service. The claims you make on your website and the hold prompt on the phone are a bit deceiving and just plain inaccurate.

5/19/2022 Your response is irrelevant to my comment you are clearly confused.

5/19/2022
32:06sec on hold can you explain