DHL Express Service Point Oak Creek - Oak Creek, Wisconsin

Ewanda M.

First time they delivered was on 1/31 which I missed but I was home so I signed the slip they left on the door so they can leave it on Monday when they try to redeliver. Well I got an alert again saying sorry they missed us but the tag was still on the door and there was no new one to inform us that they actually came and the camera didn’t see them come on our porch at 3 nothing as they stated! Now I wanna tell them to leave it there and I’ll pick it up in the morning but they have an automated phone. I can even go get it today before they close at 7:30 because I don’t know how long their route is and I’m sure if I go up there they’re gonna say the driver is still out on deliveries!!!

Shane O.

Worst international shipping experience ever. TERRIBLE NON-EXISTENT COMMUNICATION.

I tried to ship my package DHL to Denmark. $4000 insured recording studio item. It was supposed to arrive in 4 days.

Shipping cost over $400.

Package gets delayed in Cleveland, OH - I know this, not because DHL reached out, but because I started tracking the package. I call DHL - representative tells me it's totally normal.

Package is delayed in Cleveland for 10 days. Then I track the package again and it's being returned to me.

No email to me the shipper or recipient.
No text to me or the recipient.
No phone call to me or the recipient.

Reason for return:
No EIN number supplied for an item with that high value.

OVER $400 to ship.

DO NOT SEND ANYTHING THROUGH THIS COMPANY. THERE IS ZERO COMMUNICATION.

Harold F.

Package from family in Germany to me in Wisconsin arrived 2 months later, completely smashed box, all original contents on packing list was gone, someone shoved a large paper back book (800+pages) in place of original contents. One item is irreplaceable and extremely important. I had the worst experience with customer service. No help at all.
I will NEVER use DHL again. A bunch of incompetent thieves !!!!

Zhang

Worst Shipping Company Ever. I tried to send a package through DHL express from HK. The cost was sky high and It has been 50 days but I still don't get the package. I was supposed to get in 4 days and now it is 50. No communication at all!!! I tried to contact DHL but never got an answer. I don't know what happened on my package and how long I should wait. The tracking system is a joke. It showed "the customs released the package" in the first place but then "the package was under examination " and ""the customs released the package " again and then "the package was under examination " again. How many customs are there in the USA? The whole website is a joke and the customer service agent never said anything useful. This really sucks. I really doubt they lost my package. I used UPS for international shipping and it was way cheaper and faster. Never know how dare DHL charged so much money for this shitty service.

Joe B.

Absolutely horrible delivery service! I was watching tracking as they were just 3 stops away from me within 2.5 miles away. Then suddenly they were 25 miles away and it was marked “delivery could not be completed”. Hmmm so I call and they put me on hold and essentially hang up on me! Go ahead and LIE DHL. You were never here I have a doorbell camera and also security cameras and we’ll never even on my block! I went back and reviewed it! Guessing lazy drivers over paid. Worst service ever!!

Gavin O.

They don't follow the instruction on no signature that you sign them not to they don't knock when you did have a signature in place which I would have known if they did cause I have dogs and they also don't take care of the items or the packages when delivering them

Ron S.

I rate the online experience a zero. However, the customer service team at the Oak Creek Service Point was amazing! Thanks for your assistance!

Kay S.

Read some negative reviews prior to driving an hour to DHL, but had an excellent experience, and wanted to highlight the efforts of the quick, efficient, thorough service received by the in-store clerk Jason (I believe that was his name. Started w/ a J....younger guy...late 20s/early 30s). I arrived quite uninformed of the detailed process of mailing a package internationally. He put my mind to rest and took care of all the details. He was polite, knowledgeable, informed, helpful, answering all my questions precisely. I was out of there in 20 minutes max. Throughout the process, I was able to track the package via the 800 number. Those clerks were also great-providing details such as how the package passed certain ports and dog checks on its way to Europe. I would definitely recommend DHL in Oak Creek for your package needs and hope you have the pleasure of having Jason serve you. (For customers: Know that some countries do require duty taxes and other fees upon arrival, so be aware. It isn't DHL's responsibility to know that, but ours, as a consumer.)