Crest Acura - Syracuse, New York

len ?. D.

Our salesgirl was the absolute best... Nicolette is on a whole other level of awesome. We get asked about our car almost every single day, & while we rave about how much we love it, we also can't help but boast about how amazing it was to work with you. Hearing about how other dealerships approach customers so aggressively makes us appreciate your style even more.

You’re brutally honest, real, & relatable. You knew your facts, & if you didn’t, you made it a point to research & get back to us promptly. You didn’t just provide the information we needed—you guided us toward the car that fit our needs & stayed within our budget. We couldn’t have asked for a better experience, especially as I checked off a major bucket list item: getting my first brand-new, showroom car.

We can’t recommend Crest Acura & Nicolette enough. Thank you for everything!

Matthew G.

Took my car into service for an oil change and tire rotation. Bobby helped me out and was excellent. He was even able to get my brake fluid flushed free of charge. Furthermore, when I picked my car up the outside was detailed along with the interior. Outstanding. Thank you Bobby for you help.

Jeanine K.

I had my car serviced yesterday, and I have to say Bobby Jones is the best service writer out there. He was kind, attentive, honest, and funny! The Crest Acura service department goes above and beyond every time. From Matt Wright in the parts department, to Tyler the tech and Bobby as I already mentioned. I adore this group of people! Keep up the great work. 🙂

Dennis P.

Thank you Matt for your time and expertise, you really help me and my wife find the perfect first EV. I appreciate how patient you were answering all our questions, you explained the features so clearly and I feel confident in my decision. We’re so glad we got to work with you, you made the car leasing experience much better. We will definitely recommend all our friends and families to come visit you and see your amazing costume service skills and acknowledgment.
Please visit Crest Acura on your next vehicle purchase.

Regards
Dennis Perdomo

Jewel B.

Very easy experience, simple sales people. My Salesperson Alisha was very clear and upfront with me from the get-go. Only reason I didn’t do 5 stars is because if the wait time to actually take my vehicle home due to the service department being backed up. Turned what possible could have been a 1 hour transaction into several hours purely based off wait time of the service department. Overall an amazing experience

Sajra S.

After my accident, I was in a dire need of a vehicle. I came across Crest Acura online m, which is about an hour from me. Matt reached out to me after requesting information online. He wasn’t pushy and answered all my questions. Offered me a lease deal I couldn’t refuse. With this being my first lease ever it certainly won’t be my last at crest Acura. I did all this remotely and only had to go to Syracuse once, that’s when I picked up my ZDX and to sign lease deal. Excellent service!

John J.

I’m done. For recalls I’ll drive to Rochester, and won’t set foot in Crest again. Overall the policy (set at the top I’m willing to guess) is to dismiss and ignore the customer once their money has been collected. I encountered this pattern in both the service bay and the business office. Purchase experience was ok (I’ve had better and I’ve had worse) but after-sales care is insultingly bad.

Andrew G.

They don't stand by their product and schedule recall service 18 months out (other NYS dealers can manage this in weeks). Buying experience also could be improved, car I arranged to see was not available when I arrived. Normal dealer nonsense about we can't go lower (they can) and make offer quick etc. Had to walk to get deal done.