Americold Logistics - Lowell, Arkansas

Mike

Office staff are good to work with but loading here sucks. I’ve been here over 3 hrs and was ahead of 2 trucks that happened to be loaded before me. Now all of a sudden they’re on a “short break” and I’m still waiting. It’s dumb to have your trailer temp set and reefer unit on if the doors are going to be opened 5 hrs prior to loading.

Adrian Z.

Have some food with you, it will be a little wait. 4-6 hours at least. Got here before my appt at 9am. It does take long. They tired to scam me out of one hour for detention from my broker. That's why I asked to correct the actual time I was told to pull out from the dock, not when they closed their computer. Lady had wasn't happy about that, and she closed her window and wouldn't talk to me after I checked if my seal was correct. BESIDES, other people were nice,lots of space, some grass for the pups, bathrooms and vending machines inside. O

B H.

They have parking and a restroom. But aside from that these people are idiots. Got here hours ahead of my appt time... long wait no problem. They called me to a pull to a door, I pulled down from the parking area and waited an hour for them to pull the trailer out of the assigned door... then they to tell me, its not done being loaded.... why did I move my truck? Call the driver when the door is empty. Not before you have the paperwork in hand.

Geoffrey B.

I showed up at this facility around 4:15 p.m. on Saturday October 26th 2024. I was scheduled as a drop and hook, I was bringing in a loaded trailer and was scheduled to leave out with a empty. A problem occurred with the office staff who were very unprofessional and inconsiderate of how my company does things. They absolutely refused to give me a signed copy of the bills stating that they had received the product stamped with subject account. Even after my CSR department and dispatch told them this is exact same thing they still refused to give me a signed bill or even a bill that I could scan in with my paperwork. Because that's how I get paid and so does my company. That policy respectfully needs to be changed to where if there is a drop in hook and a company driver from any company for that matter. Brings a loaded trailer in and leaves with an empty, that y'all put on the bill subject to count and that you all received the load in that the load was delivered. Now I don't know what my company is going to do about this in the future. Because it caused a very big issue and now I don't have paperwork to scan in which I'm required to in order for me to get paid. I personally believe that is unacceptable that your company has a policy like that. Please work at doing better and change this policy to make it easier on your office staff and drivers delivering product to your facility when they are doing a drop and hook.

Michael D.

Had a bit of a wait, but it was probably more our fault than theirs.Yard was super easy to navigate. Everybody here was extremely polite and friendly. There's construction near the office so its kind of hectic there. If you check satellite pictures you'll get a good idea on the layout. We got to take a two hour nap in the upper yard while we waited.

We picked up a load. When you get here park near the curb in front of the docks (right side when you pull in). The office is in the corner on the left when you pull in. If they don't have a dock ready for you they'll have you park in the upper lot until they call you with a dock number. Docks 1-18 are on left facing South, 19-28 are on right facing West. Tandems all the way back with doors open when you back in. Driver side tires against the painted line put it square on the dock. There's room to open the doors while in your lane. I know that's not a big deal, but it's easier to see at night with the doors closed.

After an extremely fast load (less than 30 minutes) a gentleman came out and asked my wife to pull forward a bit to attach the seal. He told her to come to the back to look at her load. It could use load locks so she got them out, but he actually put them in for her. I don't know if it was because she's a lady or if their people are just that friendly and helpful. Either way it was really nice.

After the load was finished we pulled forward to the left then she went inside for the paperwork. I wish every cold storage was such a good place to visit.

James P.

No respect for drivers time. 11am check in now it’s 11pm just got a call for door. Avoid at all cost

Michelle H.

Let's start with i have been pulling a reefer 48 years and I can honestly say this is the best cold storage I have ever been too. Super nice people, listen to how you want your trailer loaded, quickly loaded, overnight parking, easy to maneuver to back in, clean bathrooms and break rooms accessible to drivers, lot assistant to keep everyone moving along efficiently. Entrance is well marked.

Checked in last night at 7 30 pm for a 6 30 am appt this morning. Called with a door at 5 30 am, loaded w paper work on the way out the gate by 7 AM .. love this place

Chris D.

I got there to pick up at 3 pm my pick up time was not till 3am. They put me in a door right away. I was on my way fully loaded vy 7 pm nice friendly staff overnight parking and bathroom