NuGenTec - Emeryville, California

John D.

Don't mean to kick this company while they're down, as it's understandable that demand for hand sanitizer is high, and they're having trouble with their supply chain due to COVID-19 demand. They explained this up front with the order. However, the unfulfilled timelines they gave were disappointing. First it was "36 hours for processing and lead time 4-7 days". This didn't happen, and when we followed up two weeks later, we were told "yours will ship by weeks end." By weeks end the order still had not shipped.

philipmnance

I ordered two 5 gallon drums and received 2 boxes of 4 one gallon containers. Seems to me I’m two gallons short, besides the fact I didn’t get the correct order. I will say they did ship within the week of ordering, which I was happy about. The other thing to me is this sanitizer doesn’t have a fresh smell.

Kelly H.

Con artist! Do not order from them! I placed an order on 4/6/20 for a drum of sanitizer which gave me an ETA of 4/10. It is now 4/20/20 and I cannot get any response on email or on the phone and still no drum. They were happy to charge my credit card which I will be disputing.

James P.

I realize they re-geared to produce sanitizer; however, they are apparently disorganized and in great chaos with this humanitarian undertaking. I waited 20 days just for the product to leave the facility on 4/13 and it still has not been received on 4/21.
There efforts are admirable but their output is to chaotic, no means to speak with a person to rectify problem. I have now had to cancel 2 days of work at my office/clinic because of their chaos. If they would have just said, "We are to far behind, can't get anything out for 30 days" that would have afforded me the time to pursue another option.
Very suspect and feel someone is running an operation with 2 left feet and 2 right hands.
I am sure the whole process has been bumbled and am not even going to waste my time to pursue a refund for something never received - - - disappointed, angry and frustrated as this has cost me a great headache.
Be leary.

Jennifer I.

I have no idea how this company is going to stay in business. I placed an order and was told that it would be delivered on a date, one week later I still can not get a customer service rep to give me a tracking number or let me know where my shipment is. They don't answer their phones, emails or facebook messages . I have reached out to them everyday for a week. Other people on facebook have the exact same issues. Frustrating trying to run a business with suppliers like this.I would give them zero stars right now if I could. And by the way, I have never left a bad review for a company before.

James H.

I have been a NuGenTec customer for several years now. NuGenTec's Super Green glass cleaner is the only product that I can safely use and recommend for cleaning any glass without scratches or deterioration, especially computer screens.

Recently they announced another great product that I can refer to my clients. NuRinse is the only actual hand sanitizer for my clients and me. I love the fact the I can choose from three flavors and tailor the product for my clients. Since most of my clients are medical offices, 80 % alcohol, and medical-grade set the tone as the best quality on the market.

Once you use NuGenTec's products, you will agree with me and become a customer for life.

Tino M.

Company takes your money then does not ship the product or respond emails for updates. Fraud

Blessed