Pilot Air Freight - Folcroft, Pennsylvania

Kay W.

I would give zero stars if I could, completed an order through Walmart March 29th, delivery was scheduled for April 7th and they were a no show, called on April 8th and was told their next available delivery date was April 10th between 10 am and 5 pm so I accepted that date. Called today April 10th as it 5:45 to find out where the delivery is and was told it is still sitting in folcroft pa as a driver has not been dispatched to pick up the order? Worst shipping company I've ever dealt with, I have cancelled my order through Walmart and would highly recommend that if you order from Walmart, sams club, best buy ect you check who the shipping company is before completing your purchase with them. I have made Walmart aware of why my $1200.00 order with them is cancelled and will complete the purchase through another company who is not using Pilot/maersk.

edward K.

Very nice. They got me loaded quickly and offered me use of the men's room without promoting.

Mibila M.

Maersk is not a decent logistics company. They keep cancelling pickup dates and rescheduling for one stupid reason or another. Don't recommend, if reliability matters to you.

K B.

Waited through 4 delivery dates taking off work 3 days only to receive a new dented hood ...now I know why your company stalled on delivery, If I could give -5 stars I would.

laurgran G.

Awesome experience. My TV arrived to their warehouse, which is around the corner from where I live. It was scheduled to be delivered on a day when I wouldn't be home. I walked in to ask if they could deliver it sooner. They put it on a truck and drove it to my house! I was thinking maybe they could drop it off with the next batch of deliveries, maybe the next day, but not INSTANTLY! I was very happy and the TV arrived with no damage. The driver even put it in the foyer for me.

Roxann M.

Two gentlemen from Pilot Air Freight Services in Folcroft, PA., delivered my crafting table today, and we couldn't have asked for better services.

They brought my table in, snapped a photo proving delivery, and left.

Their entire visit was pleasant and polite. I hope this review reaches their bosses and to them. The men were consummate professionals who went above and beyond.

Jennitha K.

The service for the pick up was great. The issue was that they had also picked up another item for a different pick up as well. I've sent emails, made phone calls, left voicemails and even filled out request forms and they haven't once got back to me in 3 weeks. When I finally got through after 30 minutes of waiting, I got told that I had to contact a different branch to get information on my order. Why aren't their system uniformed enough to just give me a return receipt? That's all I need. I shouldn't be waiting over 3 weeks for a call or receipt. I was even told that their customer service wait is lengthy from the place waiting for the reciept. That's just unacceptable.

Tyler P.

Dropped off 200 lb grill on our doorstep without ringing/knocking even though the Basic delivery service notes a time and signature should be required. They also left the grill facing the wrong way up, which may have caused damage (I haven’t built the grill yet to know if that’s an issue). Their customer service was also not apologetic or seemed to care about their service