Lacey Self Storage - Lacey, Washington

Bob R.

Starr at Lacey Self-Storage is an absolute rockstar. As manager, she delivers the ultimate customer service. She honestly listens and cares for her customers and goes above and beyond to ensure their storage needs are met.

We've stored with her for years. We met her at College Point Storage on Yelm Hwy., and she worked to get us the right combinations of rental units for our vehicles and belongings at a great value. She's super knowledgeable and friendly, and always follows up with a smile and fantastic service.

When she changed stores to Lacey Self Storage, we moved with her. She was able to locate a couple of units right next to each other for maximum convenience and provide us with key fobs to activate the security gate for ease of access. The units are secure, spacious, clean, accessible, and easily managed through the mobile app. I highly recommend Starr and Lacey Self Storage.

Tony G.

Raises rent at a whim and makes services members sign a contract waiving their right to move out due to deployments.

I held a 10x10 for $120/month since last summer. In January, I received a notice that my rent would increase to $190/month on March 1st. I sent an email complaining and was told, "we understand that any increase in rent is frustrating...." A 50% increase in rent is not ANY increase and it's not something you just do with a month's notice. And it's not an increase due to inflation or any improvement to my experience. It was just greed.

They asked me to call them to talk about it but I don't want to give my money to greedy people who make veterans sign away their rights. Moved out today. And, by the looks of it, I wasn't the only one. Moved into another storage place in Lacey that offered my original price for the same size unit and didn't ask me to waive any rights.

Christopher D.

This place (management) is greedy. They will raise your "rent" a lot after having being there for a few months. Our rent just went from $165 to $219 a month. That's an insane increase for only a few months of being there. Don't rent here, find a place with guaranteed rates. Also they had a real problem with homeless outside the place, and people using the loading zones as a toilet. They had to seal part of it off to try and prevent it. We've seen cops there on two separate occasions dealing with the encampments. Also they claim the units are heated but every time I visit it's just as cold inside as out. I've never seen the heater turn on. The people at the front desk are nice and helpful at least.

Gillian M.

I received helpful & courteous service from Starr & the staff at Lacey Self Storage - couldn’t have been more accommodating! I even received help when my car battery went flat & they took it to a local Auto Part Store to be jumped! Removing & replacing it also! Thanks! You guys did a great job! Couldn’t be more pleased! Gill!

Mary R.

The two people that was working in the office was extremely helpful when I changed storage units from a 7x10 to a 10x10. They gave us a loaner log so we could lock both units in the process of changing. Roy also found a cart for us so we could move stuff from one to the other. We were able to move the stuff from the smaller unit to the bigger unit in about 2 hours.
What could have been a very difficult thing for us to do turned out to be not too bad.
I would like to thank the two people working in the office for their help.

Larry
😃😃😄

Robin S.

Good location. Easy to find behind Walgreens. Secure entry gates. Very clean facility. Friendly, helpful staff. I rented a 5' × 10' storage locker. I got the space on a special 50% off deal for 2 months. Excellent loading dock area. Rents month by month. Worth checking out.

Brenda R.

I was impressed with the clean facility. Everyone was helpful with my questions. Arrangement for the move in went very smoothly. Thanks!
Sincerely,
Brad and Brenda

Chanel T.

For starters my husband is a retired disabled veteran and this company is supposedly veteran owned so that was a big part in why we wanted to do business with them. We have been using them for a little over a year and everything was good the management was very nice and flexible, really made us feel like we were family. Worked with us in hard times and still valued us as customers. But up until here recently I haven’t been very happy with my service nor communication with the employees. First there was a huge increase in my monthly bill that happened within 30days, which I kinda understand “inflation”. But what I don’t understand is the poor communication and customer service. I had an employee reach out to me to let me know my bill was 10 days behind but that it was just a courtesy call, I then let him know that I do talk with the “manager” and they know our payment arrangements. Before ending the call I did let him know that I needed to come by and do an inspection for a military move and asked would I have access to my unit, he reassured me that I am only 10 days behind and I would absolutely be able to go in. So the next couple days comes and I go to my unit and of course I am denied access to my unit. I go inside to speak to a manger and it’s a completely different person Iv never seen before. She is immediately giving attitude and barks out rental agreement terms, not even listening to what I am actually saying. Pretty much telling me that Iv never had access to my unit in the pass if my bill isn’t current, even though on MULTIPLE occasions over a course of a year Iv had access to my unit with my payment arrangement in place. She then states that she’s been her for over 2 years and she knows that I haven’t but when I call her out about never seeing her here she then corrects herself and say I was just transferred to this location because the previous managers couldn’t do their job right, hinting that them being lenient and actually working with their customers is soooo horrible and against policy. All I can’t say is I guess it’s new management so go ahead and save your time and most importantly your money cause this place is nothing but money hungry! Don’t care about their customers at all, I have to call the actual owner of the entire company just to reconcile with me and the current managers.