L & W Safe Storage - Yelm, Washington

Ruth B.

Keep getting broke into, and they'd rather paint the place than make it more secure. They don't care ,cause they're not responsible for your stuff getting damaged and stolen. Just don't be late on your payment. The caring, friendliness left when Miss Debbie passed. I miss her 😔 and our talks.

Anonymous

Friendly, old school storage place. Decent price too

Jessica M.

DO NOT RENT A STOARGE UNIT FROM THIS COMPANY UNLESS YOU WANT TO BE TREATED POORLY AND BE LOCKED OUT OF YOUR UNIT. I have had my storage unit for a month. Every time I get into my unit I have to call the front desk to come fix the door so it will properly open and close. Tuesday 10/29/19 the 90 year old female worker came out and messed the door up even more then it had been previously. She told me to leave my storage door open and unsecured until Friday when another worker came in and she would leave a note for them to fix it. No note was left. I came back Saturday morning when I had time. The manager temporary fixed the door again and asked us to wait for the owner to arrive. I waited at the storage unit for an hour and a half for the owner to tell me they needed me to leave MY personal unit keys so that they could take things out of my unit and fix it in the next few days, or at my personal convince. I have been promised this for a month. When I expressed my displeasure with the entire situation the owner told me flat out that she doesn’t care. This is uncalled for and unprofessional business. My family’s entire life is currently in this storage unit because we are preparing to PCS with the army. This storage facility is completely ghetto and useless. Take your money and belongings elsewhere for safe keeping.

D J. (.

We have been Tennant's there for quite a few years and have had no problems even though there are a number of issues.

Why the 3 stars?

- Access to your storage unit is subject to when the office is open.

- To make the claim of "Secure" implies gated entry which requires a code or something similar.

- They only accept Cash, Check, and Money orders. The only exception to this is when the COVID lockdown was going on and they then accepted cards.

- The buildings need improvement, and the slides for the locks need updating.

Rose M. S.

I am the second longest storage renter at this facility. Over 15 yrs have had no problems with theft , management, 2 increases in unit price. Other then a occasional mouse which they have delt with on my request promptly and a reduction in the times are units can be accessed everything has been great.

Andrew J.

Cash or check is the only form of acceptable payments, creating a minor inconvenience, but easily manageable. Fortunately, there are numerous banks less than 1 mile away. Staff is very friendly and honest. Have not come across anything cheaper.

Christopher T.

Only open till 6 pm and is cash only. Non-heated units. Would make things easier if they took card over the phone. I live an hour away, which makes getting there to make my storage payment on time a total pain.

InDeath W.

Nice facility, kind staff, good prices, very relaxed place. As far as I know I took the last one. If you want good prices and right in the middle of yelm. call and see if there's an opening they go fast.