Spot, Inc. - Charlotte, North Carolina

L M.

They deducted $75 from the rate con due to the driver being late. It was never communicated to us that the load was a Just In Time delivery or that a late charge would be assessed if late. Just a poor way to conduct business. Based on other reviews, this is typical of them.

James

Don't book a load with these people. They lie big time about appointment time. I've hauled three loads for them in three weeks not one appointment time was correct. This was the last load. Also the receiver I'm at said Spot,Inc does this to all the time to drivers loads. They tell you your appointment is at 8am but when you race to get here you find out your appointment is 1 pm in the afternoon messing up your schedule for other loads. They need to be sued and put out of business. Terrible and dishonest people.

SLAY

Be careful booking loads through them . They will book you for a load. Then cancel the night before then send you a email saying your rate is 15% higher than normal to go on app to revise rate. For you to get load at a lower amount one thing about me I'll wait for the next opportunity God sends my way. I will not accept anything that I know is worth way more. Especially if it's heavy. A tire cost way more than what they trying to pay on these loads stop excepting low payments when us drivers are worth way more. With out us they will not get anything moved!

P A.

DO NOT book with these thieves. They stole $250 from us. We had a breakdown so the load was delivered 2 days later. We were charged a late fee.

PAGNALI T.

I used to love working with Spot Inc., but after my recent experience, I can no longer recommend them. On July 25th, 2024, I booked a load from Ada, OH to North Carolina with Austin B. Everything seemed fine until we encountered a major engine failure about 200 miles into the trip. We immediately informed Spot's after-hours team, provided all necessary documentation, and assured them that a recovery truck would be on the way as soon as possible.

The following morning, Austin called me, and his behavior was shockingly unprofessional. He was aggressive, dismissive, and seemed completely indifferent to the situation. Despite explaining that the truck was still attached to the trailer and couldn't be moved, he insisted on repowering the trailer, showing no understanding or concern for the challenges we were facing.

Our recovery truck arrived on Friday evening, and had the receiver been open on Saturday, we would have delivered then. Unfortunately, they weren’t, so we had to wait until Monday. Now, on August 30th, we’ve been hit with a short payment from Spot, charging us $500 for a late delivery on a $1,200 load. This penalty was never mentioned in the rate confirmation, nor was it indicated that this was a critical load. Moreover, the receiver was first come, first serve.

This experience has been incredibly frustrating, and I would strongly advise against working with this company. Their lack of communication, professionalism, and fairness is unacceptable.

Steve H.

Spot has really been a solid piece in sustainability in this volatile freight market!!!! My good buddy over @ Spot, Mr Jackson Alford checks in daily to help up keep our trucks moving!!!! Thank You 🙏🏽 Jackson, and Thank You Spot Freight!!!!

Martha Y. M. D. F.

I am totally disappointed in you, you are looking for any excuse not to pay the detentions.

F R.

So far we have had a fantastic experience with Spot. They're a newer trucking partner for our organization and it was a little nerve wracking at first because we ended up having 2 reps leave within 2 months of each other. We are now with Lawson and he is absolutely wonderful. He's super diligent, communicative, and makes sure that our needs with trailer specifications and appointment times are met. The first 2 reps we had were good and did their jobs well but Lawson goes above and beyond.