Copper Safe Storage - North Little Rock, Arkansas

Amy W.

Absolutely worst experience ever. The company sent us to the wrong location when our actual storage unit was 30 minutes in the other direction. We had to talk to several different people just to gain access into the unit, and then my husband got trapped inside the gate on the way out because the gate no longer recognized his phone number to the account. Very poor management. This needs to be addressed and customers should receive reimbursement for the time and money that was wasted due to the negligence and lack of concern. I'm reporting this all the way to the top so no one else has to go through this nightmare.

Maeshown C.

It was a great facility. It was a little confusing doing it online because I ended up getting a storage 2 hrs out. It was really my fault for thinking instead of confirming the location but they moved me know problem except a little more money bc the storage space was bigger which was also great bc we ended up needing the bigger space. Long story short, it was smooth sailing from there. I find it so cool that you can make it so convenient, but not even be at the site. The smart services they feature are awesome. 10/10 recommend yall.

Nathaniel D.

We use the facility off of England highway. Tonight we discovered that our unit had been broken into from the inside. The local authorities told us that we were about the 10th customers to call and report a break in. The walls were cut into down the inside of the entire storage facility. We will be taking this to the Arkansas attorney general. Compensation needs to take place for every one of us that has lost items in this heist. Totally unacceptable. Before this incident, we also had a span of two months of not even being able to have access to our storage unit because of a dead battery in the lock. We reported that on three separate occasions before that was taken care of! And now this break in.

Shermaine D.

Spoke with Hanzie in Little Rock today (2/4/2025). Was having difficulty logging into my account online. She walked me through changing my login info and was an excellent support!!!

Curtis B.

The storage unit I'm renting will not open. The electronic lock is not getting any power and will not activate. I have contacted the office 3 separate times within the last 3 weeks and they will not even call me back. It's bad enough that they've almost doubled the rental fee, now I they are holding my personal belongings hostage. Worst customer service I have ever encountered anywhere EVER.

Update: Despite this being a fenced in with a security gate, someone has cut the new lock off my unit and stolen over $2000 worth of my stuff. And wha are the "new management" doing? Not a damn thing. I take that back, they are actually raising the cost of the units. This place needs to be shut down and the owners need to apologize and reimburse.

Kenzie O.

Angela was such a help! I couldn’t get the online registration to work and she was able to help me successfully get my payment done and be able to move in today. Thank you so much

Brenda M.

My representative Gia is very professional and through. Great personality and very helpfjl in helping me make my decision.

Tammy C.

This facility has been vandalized multiple times there is no one to oversee the units poor call center I couldn’t access my old unit or a new unit no one checks the property
Renter BEWARE
I did miss a call from the copper safe admin yesterday after my post tried to return the call but once again got the incompetent call center AMAZING you can’t directly access the admin
I guess that’s where the support call center gets its customer service skills