Your Extra Closet - Campus - Starkville, Mississippi

Megan T.

I have used 2 different locations in Starkville, MS, and I have had stellar experiences with both. Sign up and access are quick and simple. The climate control unit on MLK is my most recent unit. After at least a year and a half of storage, all my items are in excellent condition.

Their customer service has been excellent as well. My maintenance request at MLK location was received and handled promptly. Representatives call monthly if you have not paid, giving you a reminder and time to get your payment in on time before penalty.

Employee shoutout: Yolanda was a tremendous help with my move-out process, part of which I had to coordinate from out of state. She was friendly, professional during communication, and available when I had questions, and she went above and beyond to ensure my move out went smoothly.

I would not hesitate to use another unit with YEC in the future!

Emily S.

Mrs. Yolanda is the best. She is caring. She understands. She is patient. She is a hard worker. She listens about the concerns that I have as a long term tenant. Not just a summer or one month tenant. She’s been so helpful here in July 2024. We’ve been renting a unit since February 2024.

Hope K.

Had great service with the staff when needed guidance on accessibility to the storage unit and always getting the receipts for payment and knowledge on any new updates with payments. Overall a great experience and no problems were encountered.

Mandy M.

Yolanda is very prompt and thoughtful. She made this a pleasant experience.

Rojam J.

I have had two storage units there and both experiences were very good. This latest time, my storage had a lot of spiders in it on one side when I moved out, but it happens. The customer service was excellent. She was always very nice and compassionate.

Kayley C.

I used your extra closet for 2 1/2 months. Pretty expensive but not a lot of options in town. Our gate code always had malfunctions and didn’t work pretty much every time we went. I’m only leaving a review because we paid for a medium sized air-conditioned unit and were given 3072. I just feel like we got unlucky and screwed because ours had the small door instead of the larger door for loading furniture. And our building never was cooled off because the door to the building didn’t close all the way. I originally thought they just barely ran the AC —until I stepped in the other building that holds AC 3000 units. That door shuts properly and it was a breath of fresh air when you walked into it. It was actually cooled off and felt great. If we weren’t staying for just two months, I would’ve definitely asked to switch units because that’s how different the two buildings were so I just wanted to leave my review in case anybody is placed in the building that is not air conditioned properly

MS M.

Yolanda would get a 5 start rating and was very helpful when we arrived and discover we needed a bigger unit and made switching over an easy experience. For some unknown reason the payment system would not accept payment from my card even though we checked that all info was correct. She allowed us to pay the difference at a later time. The online reservation system for reserving a unit is not very user friendly. It wasn’t user friendly when tying to go online a couple of days later to pay that outstanding balance for the bigger unit. Online issues are why I could not give a 5 star rating for entire experience.

Faith M.

Customer service is great, but the units themselves could use work. The store manager Yolanda is very kind and responded to my emails within a few hours at the longest, very prompt and professional. I did get a 5x10 that was not temp controlled, and upon arriving there were spiders throughout the unit. Had to get some serious pesticide to get rid of them and keep them out.