XGS - Portland - Portland, Oregon

Yvonne A.

I can't say enough good things about this company. We had a huge shipment come in that had to be transported to a storage unit, not a service typically provided by Xpress Global. Chris, the driver, went out of his way to help us and took considerable time dragging 6 huge pallets from the truck into the unit. He was unbelievably nice and helpful throughout the whole process. Anyone else would have probably lost their sh$%&* at some point (pallets got stuck, access was ridiculously difficult and a multitude of other hurdles presented when we tried to move everything to where it was supposed to go).

The whole experience was just great. Until the shipment arrived at this company's location we were dealing with bad communication and just overall unprofessional people and were getting extremely nervous. Once Xpress Global received the goods everything went like clockwork. Dean was so helpful when it came to organizing the delivery and went through everything with us step by step.
I would highly recommend these guys. Very professional and friendly service.

Steve B.

Went to pick up a pallet of bikes in my pickup truck on a Wednesday in December at noon since they did not deliver to western Washington County soon enough for my need. The wait for the office was very short (no line), and the forklift was ready to load the truck in less than 5 minutes. The pallet was stacked very high, and the forklift operator spent 15-20 minutes making sure it fit, and helping me re-pack the load so it was not so top heavy. I very much appreciate his help. I had a great experience here.

Dan A.

Longest wait times in the universe of all warehouses. Plan to spend at least 2 hours to pick up some boxes of materials. It would be quicker for me to walk in there and hand load directly from the racks. Why have forklift drivers then?

Roman C.

Employees are very friendly, but it takes average about 45 min to get pallet of material. Office people are ussualy quick, but not enought forklift people and huge lines.
Last time it was a record, took me 1:45 to get my pallet.

Anatoli G.

Very sloooooow service.
Two hours just picking up materials. Have been here several times. Same story (.
We are picking up materials from other suppliers, spent there 30 -40 min at most.
Management should address this issue. Looks like business is going pretty well, they even don’t have to care about there customers.
Nobody cares.

Sharon H.

Artificial outdoor grass was ordered at Home Depot Dec 4th 1919. Delivery to be 12/19/19. Delivery date came, drove from a job site at Lincoln City to be at delivery site in Hillsboro. No show, no call. Checking on order found it was not traceable due to their inability to put correct tracking # on merchandise. A complete waste of a 90 min trip and loss of work time, not to mention money. Home Depot got involved and found Global Express had not entered their own information correctly, plus had put Portland zip code on order going to a Hillsboro location. Next delivery was scheduled for Jan 21st 2020, why so far out? On a another job site on the 21st, received a call from Ryder that they were going to site of delivery. Went to site for the meet. No show. They AGAIN went to the wrong zip code, somewhere in Portland. The address and zip code had been confirmed numerous times by myself and Home Depot. Upon further conversations and time spent with Global Express, Home Depot and Ryder THIRD attempt of delivery was scheduled for Feb 1st 2020, which was successful. I feel Global Express, and Ryder both should reimburse moneys for their incompetence of delivery service and time wasted.

Mike A.

Drove from the East coast to make a delivery, we were there over 10 hours before they started to unload us. I think 1 worker in the whole place, and he left at 5pm. Friendly, just need to hire more workers.

Darcy H.

Horrible customer service. There were 2 employees that sat around talking and two employees that were moving slower than turtles. If a company I purchased merchandise from said they had any part in the delivery of my goods I would cancel the order.