Williams Transfer & Storage Co - Tupelo, Mississippi

Don’t M. W. M.

This is the worst company I’ve ever had any experience with in any sector of business. We have moved many times across country and have never had any damage. Rugs were stuffed into boxes instead of being rolled. The coup de grace is that a lamp was bent to fit the box as pictured below . The damages exceeded $125,000. The move was fraught with fraudulent procedures.

Sydney S.

The move coordinator stopped responding for days at a time. This happened at least three times -- there were multiple occasions where I was assured that I would have information by the end of the day, and I had to follow up to get information days later. She said, over and over, that she was sorry for dropping the ball and that it was her fault.

My delivery was a full week late, and I had to follow up, repeatedly, to get that information, and the move coordinator said, over and, that she was sorry for dropping the ball and that it was her fault.

I asked via email for my two desks to have disassembly and assembly added. Somehow, the move coordinator read "two desks" as "one big desk", supposedly, and only added one desk, so I'm being charged for the second desk after the fact despite it being her mistake. She said, over and over, that she was sorry for dropping the ball and that it was her fault.

The actual movers were fantastic - they were efficient, friendly, and cooperative. It's a shame the overall experience was so bad that I can't improve the rating based on their service.

Edit: They talk about honesty and integrity. If that's so important, why exactly am I being charged more now when the moving coordinator "misunderstood"? Just feels like one last "screw you" at this point. "Yeah, we screwed you over, and we'll do it again, too!"

United Van Lines/Williams Transfer, if you want to make it right, like you keep saying, don't charge me for the third party thing based on someone "magically" misreading. Actually look into how on earth someone could disappear for days on end, *even when I was told she would call me immediately after her lunch*, and still be able to perform their job (hint: they can't.)

J S.

We had a bad experience with Williams Transfer/United Moving. I'll concede that all service-based companies are having a hard time finding dependable workers right now, so I'll try and be as fair as possible with that in mind.

We moved from Memphis to St. Louis in June. The gentleman who performed our walkthrough and prepared our quote was professional and helpful. The quoted price was higher than I expected, but we decided to go with them anyway because we figured United was a large, reputable company that would take good care of us.

The real trouble started on the day of the move. There we were, all packed and ready to go when, at 8:30 am, I get a call informing me that we won't be moving that day after all. Apparently, Williams didn't have enough workers to perform the job. We had already arranged for childcare for the day, a hotel room for the evening, and doggie daycare in anticipation of a full day of packing. Instead, we had to scramble to move everything back a day. I've asked repeatedly for some sort of compensation for the extra expenses we incurred, but Williams has ignored my requests despite initially promising to "make it right."

Anyway, they did show up the following day, and the moving team was ROUGH. They left significant scratches on my wood floors in three different places with their wheeled dollies, and they tracked crushed red berries all over my carpets. I followed behind them all day, trying to conceal scratches and clean carpets.

We were told that our stuff would likely be delivered to St. Louis (only 4.5 hours away) within a couple of days. Once again, however, they didn't have enough workers to drive the truck and unload, so we ended up without our stuff for 9 days, having to crash at my in-laws the entire time with a dog and two young children, and essentially wasting the time that we were off work and planning to unpack/settle into our new house. Technically, however, Williams/United made their contractual delivery commitment so, again, we received no compensation. Even worse, the "customer move coordinator" spent most of the 9 days avoiding us and refusing to answer my calls, leaving us up in the air until the very few hours before the delivery arrived.

The unload team (local to St. Louis) was actually fantastic, but the load team had damaged several pieces of our furniture, including our antique dining room set. The unload team was appalled at the way the trailer had been loaded -- we saw them pointing and shaking their heads multiple times as stuff came off the truck. I went through the claims process with United and received a settlement check for the damage, but it still doesn't excuse the all-around negligence exhibited by Williams and their loaders.

In the end, I paid this company approximately $9000.00 out of my own pocket (and we did the packing ourselves and even moved several trailers of boxes on our own too), but the service was well below what we expected to receive.

Josh W.

Buyer beware. I had Williams Moving and Storage perform a one day local move with packing. All went ok until the last piece was brought into the house. It was a $3500 stainless steel refrigerator. The movers shoved it through the door, gouging and denting 3 of the 4 doors.

I was initially told it would be repaired. After multiple calls and emails for approximately 60 days I was told I opted out of the damage coverage on the agreement (I did not opt out) and would be reimbursed based on the weight (which was no where close to the damage incurred). As of today (100+ days) I am still getting stalled.

My last moves with Two Guys and a Truck were much better and resulted in a much better experience. This has been awful and their responses/communication are terrible.

Mary D.

Williams Transfer/ United Van lines did an outstanding job for me during my recent move. The office staff was always happy to answer any question I might have. The driver (Byron) and his crew were friendly, courteous and careful. I had two small insignificant items that were broken, nothing of value was damaged in any way. It is easy for me to give them such a high recommendation....they earned it. If you choose this company for your move I am certain you will not be disappointed.

Carol E.

The employees are all professional and experienced. This is my third move in three states with Williams/United, and I would recommend them with flying colors. All of my moves with them have been flawless. I can’t say enough good things about the group! Very happy with moving experience!!

Brent H.

Consider this rating of 1 and the other lower rating immediately before mine. This is certainly not a coincidence. They convinced me to allow them to deliver a portion of my goods at a later date to help them with their costs. 6 months after the promised delivery date and my numerous threats to sue them they finally and very reluctantly delivered the rest of my items. In the future I would chose moving myself over having to use them again. How they continue to stay in business is amazing.

Barbara M.

On the packing end of things, UVL did a great job!! On the delivery end, not so good. One guy spent more time on his phone than he did moving boxes and furniture. Boxes for the basements were carried to the 2nd floor. We found 2nd floor boxes in the basement. Beds were assembled very sloppily and my husband and I had to take the mattresses off and assemble the bed frames correctly. One bed, they didn't even put the wheels back on the frame. None of the mirrors were put back on the dressers like they said they would do. They just started putting boxes in the garage like they had to be finished by a certain hour. It was very frustrating. They were careful with the furniture but that's all the good I can say about them. 5 stars for the guys at the origin of the move. 2 stars for the delivery end.