Unit International - Jacksonville, Florida

Entervending V.

Being working with Unit for 3.5 years both for imp and exp departments and always get fast and professional services from each agent in the company. All people are really responsive and responsable. Thank you Milana, Michelle and Beverly.

Edward L.

Working with Unit International has been an absolute game-changer in the best way possible.

As a first time importer, I was caught in a frustrating and stressful situation with a freight forwarding company from China and their partner customs broker, which left my shipment stuck at customs for nearly two months. I was overwhelmed and struggling to find a solution, with little communication or support from the previous broker.

Then we found Unit International, and everything changed. Showing up to their office early Monday morning, Nancy and Sanyeli took us in with open arms. We discussed the messy situation and immediately, Nancy and Sanyeli were working on finding a solution for us. I felt completely supported.

Working closely with Sanyeli on the shipments, she was incredibly caring, patient, and understanding of the stress I was under. Her communication was exceptional—quick, clear, and consistent. I never had to wonder what was happening because she kept me updated every step of the way. She made me feel like I wasn’t just another client but someone she genuinely wanted to help.

On top of being kind and supportive, Sanyeli was extremely knowledgeable. She knew exactly how to navigate the complicated customs process and provided clear guidance on what needed to be done. With her expertise and attention to detail, she was able to resolve what had been a two-month problem in just two weeks.

It’s clear that Unit International operates with a culture of professionalism and genuine care for their clients. They truly went above and beyond to make sure we felt prioritized and taken care of.

If you’re looking for a customs broker who is reliable, knowledgeable, and truly cares about your business, I can’t recommend Unit International enough. They turned a stressful situation into a smooth, positive experience, and I’m beyond grateful for their support.

Jennifer K.

I have worked with Beverly and the rest of the Unit team for almost 10 years and they have been amazing for my company and my customers companies. They provide a seamless service from door to door and their customer service is top notch. They truly are a stand out group of people!

Troy K.

Michelle and her team were excellent. They made my import process easy!

Kevin M.

This was my first time bringing in a vehicle from Japan. I enlisted the services of Unit International who were extraordinary in assisting me with my needs. Michelle Pacheco was there every step of the way to answer all my questions. Thanks again!

Robert M.

I’d like to thank the team at Unit international for helping me thru the process…. Michelle was very informative and very responsive with all my questions even when I asked a lot of questions she was very patient with me and nonetheless was very professional at what she does . Grace was very attentive at what I needed and also answered my questions to get all my paperwork submitted . You guys rock and I will be doing business again with Unit international. Pat yourself on the back ladies for satisfying the customers needs.

Sean S.

Unit has been my SOLE Customs Broker for over 20 Years and have seamlessly cleared more than 400 Vehicles for me. Instant communication, and meticulous handling of my Customs Clearances.

Jay M.

MICHELLE PACHECO Was amazing. She was able to walk me through the process without any issues. Every person including the onboarding and account reps were very responsive. Thanks for helping me and i would never use anyone else.