U-Haul Moving & Storage at Lake Ella - Tallahassee, Florida

U-Haul Moving & Storage at Lake Ella

U-Haul Moving & Storage at Lake Ella, located at 1580 N Monroe St, Tallahassee, FL 32303, is a comprehensive moving and storage solution provider. They offer a wide range of services including truck rental, moving and storage, moving supply store, packaging supply store, self-storage facility, trailer rental service, trailer supply store, used truck dealer, and van rental agency. Their convenient location and diverse offerings make them a top choice for individuals and businesses in need of moving assistance.

Specialties: Truck rental agency, Moving and storage service, Moving supply store, Packaging supply store, Self-storage facility, Trailer rental service, Trailer supply store, Used truck dealer, Van rental agency

Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, On-site parking

Opinions: This company has 176 reviews on Google My Business. The average opinion is 3.8/5, indicating a generally positive customer experience. Many customers appreciate the knowledgeable and helpful staff, as well as the ease of use and variety of services offered. One customer even praised the excellent customer service and knowledge of a staff member, making their moving experience feel easy and stress-free.

For more information or to book services, visit their website at uhaul.com or call 850-222-1389.

👍 Reviews of U-Haul Moving & Storage at Lake Ella

Robin M. D. D. D.

5/5

The lady that checked us in had excellent customer service and she was really knowledgeable about the things we needed! She made moving feel easy!

Amanda K.

1/5

There was one employee working when I came in, and he was in the back. 7 people in line, waiting, with no one to help. Then he came out and left without acknowledging the line and someone else finally came in. I was there to pick up a $113 apartment kit I had paid for and scheduled for pick up 3 hours or so earlier. I waited in line almost 20 minutes behind people who were filling out paperwork to rent trucks. Then I finally made it up there and not a single item had been gathered. The employee started to help the woman behind me with her truck reservation--which she hadn't paid for yet--after he found out what I needed. But she told him to take care of me first. He loaded a cart with the items I paid for and left it by the door for me to deal with. It did not fit through the door well and I could not hold the door open and steer, so I ended up having to take things a few items at a time to my car. Finally he noticed after he finished helping the person behind me and helped me get through the door with the 2/3rd unloaded cart. He asked me why i didn’t ask for help, but he'd immediately left me to help someone else. Then he walked back into the now-empty store while I finished unloading by myself. It took me 40 minutes total to pick up an order I'd prepaid for three hours earlier. It was a terrible experience and I'll stick to buying moving boxes at Lowe's. They have my order ready when I arrive and help me unload. And their parking lot also isn't a narrow nightmare with few spaces that are mostly filled with the rental trucks.

Darryl F.

5/5

I reserved a van and appliance dolly online. The van was ready and in proper working order when I arrived. The woman handling my reservation was polite and professional. The ONLY flaw was that the appliance dolly I’d reserved was unavailable. I had to make do with a regular dolly. They adjusted the price. But I needed the appliance dolly. That was a relatively minor inconvenience. But the overall experience was good. Drop-off was convenient as well.

Jackson H.

1/5

Would give zero stars if I could. Made a reservation over a week in advance and when I arrived there were no trucks available and was told I would have to wait until the next day. It is ridiculous to not have the trucks there for reservations. There was also no effort to make it right and was practically told tough luck.

Noor M.

1/5

Doesn’t have Apple Pay or any other payment method except card or cash. I had to leave 1 box because I was $2 short and I came from a distance. One guy working the desk.
Thanks to the gentleman customer who helped me with that last box. I appreciate you.

Lillian H.

1/5

I am unclear as to the purpose of a reservation. I reserved a truck and car tow 2 months prior to needing it. I receive a call stating that I may have to drive an hour to pick up the truck OR change my date. Are you kidding me? I can understand if I walk in the day of and no reservation but I HAD A RESERVATION. I am from Miami and I have never had this issue…so maybe it is not the company rather the location? I’m not sure and nor do I care. I canceled my “reservation” and reserved with Penske who fyi, confirmed that my truck will be there.

Lavina J.

5/5

The staff was friendly, helpful and courteous. The price was reasonable. The truck was clean. The ride was smooth. The storage unit that we rented was at the location. U-Haul made the move easier and smoother for us.

Ceecee

5/5

The guy who assisted me was great it was a very quick in and out process! Online check-in makes things go much smoothly all I had to do was sign and I received the keys upon arrival. No issues.