Travelers Auto Transport - Freeport, New York

Anna Foskin

Thanks Adam for all your help. I know I had a lot of requests and Thanks to you and your customer team my car arrived on time and with no scratches or dents. I had my doubts at first but your company transported my daughter's car from Georgia to Philadelphia and the car arrived exactly when she returned from Germany. I would highly recommend my family and friends.
Thank you.
Anna Foskin

The Cigar

Everything went smooth from beginning to end. Although I had to wait two extra days to be picked up, Johnny, Adam & Shaun all kept me up to date with the delay & I was able to make the arraignment with the dealership accordingly. I would definitely use them again

Darryl Fountain

Called Travelers to have a Chevy Corvette transported from Texas to Washington, DC. Adam was very helpful and he quoted me a great price. The driver arrived earlier than I expected and everything went great!
I would recommend Travelers to anyone considering transporting a vehicle.

Donna Herzfeldt-Kamprath

Our lead contact at Travelers Auto Transport was very open and informative about the truck transport process that we were engaging. He did return most calls/emails promptly and tried to get answers for us. It did take 11 days from the day we paid to the day that the truck was delivered (from CA to OR). It was tough waiting those 2 weekends to hear from the dispatch personnel! Also, the day the dispatch called we were told the driver would cost $200 over the order confirmation we got from Travelers! Not great! We needed the truck, so we paid it. If we had more time perhaps we would have negotiated over that. Not sure what would have happened. They are an East Coast company....not sure if that affected their ability to dispatch on the West Coast.

Tanka “Prakash” Mainali

Hello Everybody,

You will see my review until my deposit is not refunded. I have every records of my emails, calls , text. . If you need.
I will never and ever trust in Patrick ( very smart in taking your money and not responding you back )and Dispatcher Adam’s words

Car quoted 11/11/2022
Due Date 12/02/2022
Extended date 12//07/2022
Canceled and promised to return deposit
12/10/2022
Called for refund status 12/13— A lady said with in 2 business day
Called for refund status 12/20 - same said it will be with in 7-10 business days.

Not in my account yet

On 11/11/2022 , I asked them a quote to move my car from Cleveland OH to San Francisco CA area. Agent Pat(he calls him Patrick) did my quote with $1350 . Took my $350 deposit promising that he will pick my car on 12/02:2022 , that was 20 days ahead of moving time . I called every week to remind for on time. Mr Pat is very perfect to make you believe him. On the weekends of due date, they don’t even call you . I had to call several times. No response , No calls back , no return email. They had to pick my car as they promised and extended to pick up, never did instead they asked $600 more then they quoted. So I had to cancelled and searched another carrier.

Don’t waste your time , effort of trying to contact them and never expect any call back from them. And again you will see this review until my deposit is not refunded.
If they call you for quote, please ask them “what happened to my refund?”

jackie stymiest

I had an odd but ultimately successful experience with Travelers Auto Transport. We were trying to get our new vehicle towed from Pennsylvania to Maine and when we reached out they immediately stated they could do it, we gave them a deposit and then spent the better part of a week trying to get a hold of someone to inquire about the status. not only was it a headache to continuously call the car dealer and change the suspected pick up date, but it was kind of embarrassing and made us nervous we had been scammed out of a deposit. At one point when my dad was attempting to get a hold of someone/ anyone he reached an angry woman who all but yelled at him and then hung up on him! Our car came a full week later than we had originally expected but it did arrive safely and looked great. This was my first time needing/dealing with any kind of auto transport. The process was anything but straight forward so I would say if you do have any other options, probably don’t pick this as your first choice. We would have probably tried to work with someone else after things became so sketchy with not being able to get anyone on the phone, but we felt locked in by our deposit. After reading reviews here, it seems we weren’t the first to have these issues.

Chris Korneta

I am rewriting my review as requested. There was a lot of confusion and miscommunication and lack of communication. Yes I spoke to multiple people who all said they were getting me a transport. I had questioned it being the holiday and was told it wouldn't be a problem. You kept telling me you'd get back to me and then you didn't. I only got communication after leaving messages. Was told my car would be picked up Monday or Tuesday and then it never did. It's Wednesday and you still didn't have a transport set up. You only called back with one carrier after I asked you to cancel my request and refund my money and then also increased the price. Yes you came highly recommended from a friend with great experience. And you were wonderful to talk to to get this set up, but once I gave you a deposit (and before my car was picked up) you suddenly did not answer your phone or respond to text messages. I am very sorry this did not work out.

Katrina Asenato

Would give a zero star if possible. They took my deposit and kept delaying the day they would pick up our car for delivery. Eventually we could not wait anymore and they told us they would refund our deposit and that never happened. Every time you call the receptionist says she has to get a hold of a different department and it’s always very convenient because no one at that dept is ever there and they have to “call you back” which they never do. Receptionist is also extremely rude and hangs up on you. Terrible customer service. Terrible Communication. Overall horrible experience and would not recommend trusting your vehicle with them