TForce Logistics - Denver - Aurora, Colorado

Sean L.

TForce Freight is the worst freight service I have ever used. They tried delivering on a Sunday at a business center, didn't notify me or update their online tracker, and when I called multiple times I was told I would get a call to schedule a delivery appointment. I had to call back to schedule and they still didn't deliver it when they said they would. I needed to get the retailer I purchased my goods from to go after TForce for them to call me to schedule the delivery for a 3rd time. After I politely asked why my goods were sitting in the same city they needed to be delivered in for 2 weeks, I was rudely met with a passive aggressive, "Well they are being delivered now, thank you." End of call. They were eventually delivered, but we paid $200 for me to spend 2 hours on the phone and 2 weeks delayed shipment, which delayed our projects. Wish I had the option to not use them with this retailer.

Chris E.

What a racket of an operation. Customer of mine arranged shipping for special needs equipment that we refurbished for them. The only interaction I had with T-Force was saying hello to the driver as they picked up the crate. Now a year and some later, a collections agency is approaching me, the owner of the pickup location, saying they I owe T-Force $500 some odd dollars. The documentation that the collections agency provided (the literal Bill of Lading) even shows the shipment was paid for, with a payment confirmation and everything. If you are a business owner, insist that your customer NEVER use this company. It will haunt you.

Larry H.

A total disaster, avoiding this carrier is strongly advised. We were invoiced $1,938.42 for a 300 lb 5.72 ft3 class 60 crate from 49201 to 80501. Customer Service promised to reissue corrected invoice @ $242.76 after receiving a “Letter of Authorization” to do so. Sent requested document 11 December, date of request. Did not receive corrected invoice.

Monday 6 January received a delinquency notice for the original $1938.42 invoice. Referred to the previous 18 emails with Customer Service complete with “case number” and pro number. Customer Service requests a “Letter of Authorization”, re- sent original 11 December document, they requested yet another change. Advised we will not after 1.25 hours admin time (@ $350./hr). Cc our corporate legal team, complaint with FMCSA for deceptive business practices in preparation.

To date over 26 emails and five telephone calls, to no avail. This company should be avoided at all cost.

Xana M.

Believe the other reviews, they're a horrible company. You can tell by the cookie cutter response they give to reviews. Zero help, zero recourse, zero communication, zero sincerity, and they lie to your face. Don't even bother replying to my review with the cookie cutter response. I wouldn't lose sleep if the whole company went under and everyone lost their jobs because you guys don't do em anyway.

Stacie S.

My package has been sitting at the facility for 2 weeks! I've called customer service 3 times now, every time I've been told I'll get a call back... what I've gotten is attitude for calling more than once. I got the phone number for the facility to call them directly, I can hear them pick up the phone and then hang up without saying anything.
How hard is it to put the package on a truck and drive the 30 minutes to deliver it?!

Owner response is to reach out for any further assistance, but there's nothing/no one to reach out to. Customer service is useless, nobody answers the phone at the facility and the email link evidently doesn't work.

UPDATE
Called customer service, again, and was told that my package won't be delivered due to weather.... the weather here is sunny and 90 degrees. Come on guys, really!!!! At least try to give a believable excuse. The only reason you're not getting a 0 star review is because there's not an option for that.

Scott P.

Terrible quality of business. Missed a scheduled freight delivery 3 days in a row. Talk to the company and they have really no idea when they will put my item on their truck. Upon arrival it was easy to see why they could not make delivery.

I am calling all my vendors and making sure nothing gets sent via UPS for my accounts in the future.

Tyler M.

Don't bother calling if a driver doesn't come for a pickup request. Just fill out duplicate request after request until somebody comes. Their customer support is completely worthless and won't help you anyway

Matthew A.

If your job is to deliver and you can't do that what are you good for? I have a shipment that was in Denver on Monday and each day there is a new excuse. "We tried to call you" Huh - My caller ID shows no new incoming calls that were not answered. "We are trying to fill a truck" Hmmm - How is that my problem after days of waiting? "No one was available at the delivery address" Strange as it's being delivered to a business that is open EVERY DAY from 8 am to 9 pm.

They always have an excuse, reason or lie but never a delivery.