ShipGo - West Palm Beach, Florida

William L.

The one star is due to a deal breaker rather than for an overall bad service.

I shipped two suitcases across the country. One arrived on time fine. The other ended up in a random part of the country, where a good Samaritan had to contact me to get it procured.

Altogether, my luggage was unattended and out in the open for three weeks.

When I received it, there was something important missing from it. However, apparently insurance doesn't cover it because "luggage is for clothes and shoes only" -- a stipulation that is not on their website.

The help team was kind and responsive, so they themselves would get a higher rating. But the overall service needs to be more transparent, and more competent before they're trusted with people's things.

Amanda L.

Had 2 suitcases picked up never received my 2 suitcases and shiptogo said that fed ex said they were delivered and it is out of there hands. They can't do anything to help. Don't use them you will pay for packages that never arrive

Michael B.

We love shipping with ShipGo. Our family visits Colorado and Utah every year for ski trips. We always ship with ShipGo. They are easy to communicate with and always make sure our bags are picked up and delivered on time. Their prices are reasonable and it's great to show up at the airport without a single bag to check!

Gretchen F.

Very frustrating to me as a Canadian that it was not clear during the process of getting a quote or making my order that it was in US dollars.

There is one place on one page, in very small letters, in grey font, that indicates that it's USD but this is easy to miss if you are like me and doing the order off of smartphone, and in addition when you Google the service it only talks about Canadian shipping... I feel it should recognize your location and ask you if you want to choose Canadian dollars or US dollars.

In addition, the website said that it would be delivered in 5 days but it actually took about 9 days.

I do appreciate that you can reach their people directly by phone and that they answer quite quickly. That is unusual and valued.

In the end, it took me 2 weeks, multiple phone calls, and $300 to ship two boxes from Vancouver to Montreal. Not what I signed up for.

I reached out to tell them about my experience and they said that it was my problem not theirs.

Audrey P.

Couldn’t recommend enough. We moved across country and shipped 11 large boxes. Day after we placed the order, we got shipment stickers delivered. Couple days later they were all picked up and made it to the front steps of our new apartment in Jacksonville, Florida in less than a week. It was cheaper than shipping through fedex directly and way more convenient.

Laurel A.

Do not use this service. Their customer support is terrible. My luggage was to be picked up in Lisbon and delivered to California. The driver picked up my suitcase in Lisbon and dropped in front of a random business. A good samaritan called me (because I had a luggage tag with my phone number) telling me he found my suitcase. I called SHipGo with the address and what happened. No one followed up on this. 3 weeks went by and the good samaritan called back stating my luggage was still at his office. It was not until I called ShipGo back AGAIN that my luggage was picked up. I received one month after the scheduled pick up date. Never again.

Dawit W.

I was deceived by ShipGo’s ad claiming next-day delivery. Initially, I ordered ground delivery, but I decided to upgrade and paid an extra $110 for next-day service. Despite this, my item arrived four days later.

I called customer support and even spoke to a manager, but they were incredibly rude and unhelpful. They refused to acknowledge their misleading ad and didn’t offer any solutions. Essentially, I would have received my bag at the same time with the standard ground delivery, without spending the extra money.

Their service was very disrespectful and unprofessional. This experience was extremely disappointing, and I would not recommend ShipGo to anyone. I would have given them negative star review if there was an option here.

Bianca P.

Do not use! TERRIBLE SERVICE! Seems like a scam!
I shipped a luggage from New York to Miami and it never arrived. Talked to Fedex and they don’t even recognize the tracking number.
Been in constant contact with the customer service from ShipGo assuring me they are doing everything they can, but nothing is been done.