Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Introduction

Nestled in the heart of the Redwood Shores neighborhood, Provident Credit Union's Redwood Shores Community Branch offers a comprehensive range of financial services tailored to meet the needs of its member-owners. This community-focused institution stands out for its personalized service, competitive rates, and commitment to its members' financial health. Let's delve into the details of this branch, its services, location, and unique features.

Main Services

• Membership: Become a member-owner to enjoy personalized service, great rates, and access to a wide array of financial products and services.
• Checking Accounts: Choose from a variety of checking accounts designed to suit different needs and lifestyles, with features such as free ATM transactions, mobile banking, and rewards programs.
• Savings Accounts: Start building your savings with competitive interest rates and no monthly fees on selected accounts. Options include share savings, Christmas club, and health savings accounts.
• Term Share Certificates: Maximize your savings with certificates of deposit (CDs) that offer fixed rates and terms ranging from three months to five years.
• Investing and Retirement: Plan for your future with Provident's investment and retirement solutions, including individual retirement accounts (IRAs), mutual funds, and managed portfolios.
• Online Banking and Transfers: Manage your accounts conveniently with online and mobile banking, as well as person-to-person (P2P) and bill payment services.
• Insurance: Protect what matters most with insurance solutions for auto, home, life, and more, offered through their partnership with CUNA Mutual Group.
• Mortgages and Loans: Finance your dreams with competitive rates on mortgages, auto loans, equity loans, and home equity lines of credit (HELOCs).
• ATM Services: Access your funds on-the-go with surcharge-free ATM transactions at over 30,000 locations nationwide, including the ATM located at the Redwood Shores branch.
• Financial Consultation: Benefit from the expertise of Provident's financial consultants, who can provide personalized advice on investments, budgeting, and planning for your future.

Location and Access

The Redwood Shores Community Branch is conveniently located at 210 Redwood Shores Parkway, Redwood City, CA 94065, in the heart of the Redwood Shores neighborhood. This location offers easy access to nearby businesses, residential areas, and major thoroughfares such as Highway 101 and Highway 280.

• Public Transportation: The branch is easily accessible via public transportation, with the Redwood Shores Park & Ride stop located just a short distance away, serving several bus routes.
• Parking: Ample free parking is available in the branch's lot, with designated spaces for wheelchair-accessible vehicles.
• Branch Hours: The Redwood Shores Community Branch is open Monday through Friday, 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays and major holidays.

Featured Characteristics

Provident Credit Union's Redwood Shores Community Branch stands out for its unique features, aimed at providing a convenient, comfortable, and secure banking experience.

• Wheelchair Accessibility: The branch is designed to be wheelchair-accessible, with a ramp at the main entrance and a wheelchair-accessible ATM.
• Cash Advance: Members can obtain cash advances on their share accounts or credit cards at the branch's teller windows.
• Night Depository: A night depository is available for after-hours deposits, ensuring that members can conduct their banking transactions at their convenience.
• Notary Services: Notary services are available at the branch for members who need to have documents notarized.
• Safe Deposit Boxes: Secure safe deposit boxes are available for rent to provide members with a safe and convenient place to store their valuable items.

Practical Information

For the most accurate and up-to-date information, members and potential members are encouraged to contact the Redwood Shores Community Branch directly or visit the Provident Credit Union website.

• Contact Information: Phone: 650-591-7845, Website: providentcu.org
• Branch Manager: For inquiries regarding the branch manager, please contact the branch directly.
• Become a Member: To become a member of Provident Credit Union, visit the website or any branch location to open an account with a minimum deposit of $5.00.

Positive Aspects from Reviews

Provident Credit Union's Redwood Shores Community Branch maintains an average rating of 3.4/5 stars on Google My Business, based on 15 reviews. Some of the positive aspects mentioned by customers include:

• Personalized Service: Many reviewers highlight the friendly and helpful staff, as well as the personalized attention they receive as member-owners.
• Competitive Rates: Several customers praise Provident's competitive interest rates on savings accounts, certificates, and loans.
• Convenient Location: The branch's central location and accessibility are appreciated by customers, making it easy to conduct their banking transactions.
• ATM Availability: The on-site ATM and access to surcharge-free ATMs nationwide are mentioned as a convenient feature by reviewers.

By focusing on these strengths and continuously seeking to improve the member experience, Provident Credit Union's Redwood Shores Community Branch demonstrates its commitment to serving its member-owners and the broader community.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.