Mcconnell Brothers Transfer & Storage - Columbus, Mississippi

Lacey W.

We’re a military family who was assigned them to pack and transfer our household goods. Their packers were lazy and awful. They were supposed to pack for 3 days. They finished in a day and a half because of how poor they did. They taped and transferred dishes, glass, and priceless family heirlooms dolls (while ruining the boxes with tape) without putting any of that in a box. Literally sent that stuff with no protection. My Christmas dishes arrived without a box as well. The previous moving company we had used before put every single one of my storage tubs in a box to protect the tub during transit. This company did not. All my tubs are broken from transit. Instead of providing me with actual paper to review their notes, they handed me an electronic piece of equipment where I couldn’t read their notes. They marked every wood item I owned in their notes as scratched even though some of it was brand new. They also stripped my bed frame when they came to take apart my bed. Also instead of a parts bag that you label and store they threw all my bed hardware loose into an open box. If I could give zero stars I would. Military families beware and try to get your company switched if you’re assigned them.

*Edit: I’m not the military member so my name wouldn’t have been used. I’m the spouse who received all the household goods by myself and unpacked all the boxes. I’ve attached a picture of the paperwork where this company is listed since they don’t believe me 🙂 I would also like to add, the inventory was done very poorly. The company that unloaded our goods was in shock my high value items weren’t inventoried correctly under which boxes they were in. We literally had to guess and open tons of boxes to make sure my high value items were there. Didn’t label what boxes at all for them, and inventory was very very vague.

Greg B.

Several pieces damaged, absolutely destroyed my maple office desk, several things left behind. Damaged the walls in our new home moving items in. Not what we were expecting for the $15,000 we were charged to move from Mississippi to South Carolina. The ladies are pretty good as far as packing goes but the guys that did the moving were horrible. I didn't even want to file a claim so I wouldn't have to have anything else to do with them. Find a couple of out of work sheet rock hangers and rent U-hauls to move your stuff before you hire these people.

Will M.

Do not use McConnell Brothers for your move. I’m a military member who had them contracted for me for my non-temporary storage (NTS). The movers themselves were nice and did an okay job. They used paper stickers that are nearly impossible to remove from hard surfaces and, when my wife called and asked if they had advice for removing them, she was laughed at on the phone. When we received our items at our destination, 41 items were missing including a 65” TV, dresser, antique cabinet, antique coffee table (family heirloom), 2 oversized chairs, 2 dining room table chairs, several boxes of books (including our wedding album), all my military challenge coins, so many kids toys, etc. The list goes on and on. I was understandably upset and after they “looked” in the warehouse, they said they could not find it. Not happy with that answer, I asked if I could come look. My wife was crying while I was on the phone, made a comment to the lady about losing our stuff to which the “customer service” expert replied: “She ain’t gonna talk to me like that”. It only got worse from there. I filed a formal complaint and they were written-up.

I made a similar review on a facebook page where, dozens of local residents shared similar stories from McConnell Brothers losing their items and horrible customer service. The OWNER of the company proceeded to blast anyone with a negative opinion of their business, giving his bad reputation an even worse look. I am currently in the claims process trying to get reimbursed for them losing over 500 pounds of my property.

I’m sure the owner will try and respond to this and salvage any reputation but, please, do me a favor, use another mover. After the claims process, I fully intend on contacting my local congressman and senator, the congressman and senator representing Columbus, MS., the Inspector General’s office, and whoever else I need to. My hope is to ensure they never receive another government contract.

RynxXK5

Do not use.

Damaged Hunt Housing Property and proceeded to say the damage was there before. Gave documentation showing that the floor that was damaged during moving day was actually replaced a month before I even moved in so damage occurred after this. Changed their story to say I damaged it after. Again, I submitted property damage document within the 7 days I was given for it to be valid. They did not read the print at the bottom nor cared that I followed the directions. Flip flopping their story, not taking responsibility, and shifting blame instead of just "doing better." Zero integrity. All emails towards me regarding their owner was very unpleasant and attempted to bait me into a childish argument. All documentation was saved so when I move out, I'm handing it over to housing authority so they can proceed with legal action regarding the damage.

Moving staff was less than pleasant. Addressed my wife in an unprofessional manner, complaining about how difficult their job is and how hot it is. Attempted to guilt trip me into feeding them because they didn't bring their own lunch. Laid a king size mattress on my 65" TV when the box was clearly labeled, "Do not place flat." Multiple items were broken or just missing. Already have a DPS case filed with the TSP.

Owner is known to personally attack people on Columbus FB pages all while deflecting criticism of his company instead of internalizing it, all while employing childish behavior to bring you down to their level of argument.

Most replies to reviews on here again are deflecting without regard for internalizing criticism or accusing people of "being a bot," or "only complaining."

Contacted my Congressman and had a good chat with the staff and they feel the issue needs to be taken more seriously and that property damage should eventually be handled between the government and the company and not just limited to the civil level.

Move occurred 4 months ago, original review would not post, finally got around to writing my experience on here. Again do not use, if your military, get with your TSP and implore them not to use this company, or Suddath for that manner.

Also, before you reply, no I am not a bot, no you will not find me in your system as I do not use my real name on here, and yes this is nothing more than a complaint regarding your company and no I will not take it down.

Have a pleasant day and I hope this helps someone in the future.

Edit to response: Please read the 1st sentence of the 2nd to the final paragraph again. In response to the rest, sure you do.

Nelson P.

Professional moving companies in the South have to know better than to store household goods in a non-climate controlled facility. Moreover, cloth couches and chairs, etc should be wrapped and protected. There should not be obvious, ridiculously dirty hand prints on every one. The workers that did the move were very courteous and professional, and cleaned their hands frequently. The handprints and extensive dirt were clearly from the storage facility. Also, there was extensive mold throughout the couches and chairs that was not there when picked up. We’ll see how the claims process goes.

Patricia L.

Where to start! First I will say the guys who actually did the work were great guys. First, even tho their representative had been out to our home to see our items to be moved, and saw that we live down a narrow gravel road, they sent the biggest tractor trailer to load our belongings. ( our things ended up filling about half or less of the truck ) They tore up our neighbor’s front yard trying to back in. Even got stuck in their yard, requiring a tow truck to come pull them out. ( never offered an apology or compensation) I had one item that was important to me. They had a special form for me to fill out describing the item. It is a 100 year old secretary/curio cabinet that belonged to my grandmother. ( they did offer additional insurance for another 450.00...my feeling was if I’m paying them 2,500.00 to move us 220 miles then I should get my things down there in one piece) They were scheduled to deliver our items on a Thursday. They called to tell us it would be Friday. Ok. They arrived and unloaded and all was well until one of the guys came in and handed me the entire front leg to the secretary. No, it shouldn’t come off. It was snapped off. They also crushed the top to our shredder but I wasn’t upset over that. I didn’t make a scene. Just filed a claim for the damage. Today I got my check. 27.00 for the antique secretary and 4.00 for my 60.00 shredder. I would avoid them if you can. And carry your precious things yourself!

Porsche M.

Lonnie and Jamie were such professionals; they really took the stress off the move. Very well mannered, approachable, talked and laughed as well as worked with clarity and certainty. Definitely handled all items with care, even the small things. HIGH RECOMMEND THESE TWO! THANK YOU!

Jenny H.

Mcconnell Brothers moved antique furniture and family heirlooms, including a set of dishes from Starkville, MS to Tacoma, WA.

They did a wonderful job in all respects. They efficiently packed and moved the furniture into the truck in about 3 hours. They kept me informed of the location and progress of the truck in transit. They notified me when the movers were to arrive at my daughter's home. Upon arrival at my daughter's home. The movers unpacked the furniture and placed it where she wanted it. Everything arrived intact.

Very professional company. I very much appreciated the work they did.