Locomote Express - Hurricane, West Virginia

Bradley S.

Reading the bad reviews made me iffy but they delivered my kids swing set without it being damaged and it was earlier than expected! They even put the boxes where I needed them. Very polite workers.

Amir A.

I got here and they unloaded my luggage very slowly. I didn't have much luggage. I have 5 pallets and 3 hours. I lost time

Sara T.

This company has been used twice (not by choice). The first delivery was a year ago. They brought the item, and the boxes were busted to the extent that you could see the item busted, which was sticking out of the box (pictures were obtained once they brought the item in prior to unboxing). Of course, they blamed the freight company, which dropped the item off to them. The freight company responded that if the boxes were damaged, they should not have accepted and would have noticed it prior to attempting to deliver to me.

I had an item delivered today. The driver left it on a pallet beside the road. The driver was rude, unwilling to rectify the situation, and left (stating, "I don't have time to deal with this. You will have to pay more to have it moved to your driveway"). Upon calling their office to report the driver and the item being left, the supervisor was also rude and had no solution to the problem. They could, at the very least, place the item in the driveway and not on the side of the road. The very rude driver refused and left the item in the rain. The box was also damaged. I obtained photos prior to having the item brought indoors. The entire ordeal was also recorded from the numerous outdoor cameras). I made contact with the seller as this company should be liable for damages.

Sadly, when purchasing large items, the shipper gives no option as to who makes the delivery. Items seem to get left with this joke of a company for local delivery. When I order another large item, I'm going to stress that delivery will be refused if this company and their rude employees and management attempt to deliver an item.

Other companies go above and beyond. This company isn't competent enough to do their basic job.

Ramona S.

Delivery is not the only thing they need to be concerned with. Driver safety needs improvement. I was recently on a 3 lane roadway, with the Locomote truck in the middle lane. The truck took up the entire lane, from white line to white line. She continued to cross the white line on each side. She came into my lane and ran me into the curb. I immediately knew the vehicle would need an alignment. I contacted the Parkersburg office within 10 minutes and explained what happened. I was told to have the issue addressed and contact them back, in Parkersburg. I also left my name and number if they needed to contact me. The next day my vehicle alignment was completed and I was told I would need 2 tires due to broken belts. I called the Parkersburg office and was told I would need to contact the Huntington office. I contacted the safety person and was told they looked at video. They said the driver made no abrupt moves and they were not responsible. I requested to speak with the owner and to get their insurance information for a police report, they said he would not be talking to me and would not provide me with information. I will be sure that the insurance knows of the driver and the owners actions, as well as the DOT. I just want fixed what her driving tore up. So watch out for Locomote trucks on the roadway. I read a reviews and found issues with deliveries and how they treat employees as well. Ramona Snyder

Jerry W.

I had a delivery from Locomote Express and from the start everything was very professional. The two men that delivered never let the snow and ice stop them and brought the 230 lb pallet into my garage up a incline. The delivery was rescheduled several times due to enclimate weather but I was kept informed of delay. The communications was very professional and merchandise was handled with care. I would highly recommend this company for any delivery.

Artie K.

Hello😊just got my new dining room set! I had the nicest kid named Tim, he went above and beyond!!!ABSOLUTE FABULOUS SERVICE!!!Thanks again Tim!!!

Sean A.

I ordered a very large and slightly heavy, very fragile item from Washington state. To be delivered to my house. Locomote Express contacted me on Friday afternoon to verify that someone would be there to receive the box. They stated that the driver would be there between 2:00 and 4:00 pm on Monday. The driver arrived a few minutes before 2:00. The box was in excellent condition! It looked like it had just left the vendor. My wife stated that the driver was very courteous and placed the order inside our garage. I would highly recommend using this company for your shipping needs.

Gaylene S. L. C.

From my first phone contact from Tom at Locomote Express, through the delivery, I experienced nothing but clear communication and excellent service. The process was seamless. Casey Hayes went above and beyond during the delivery process...from contacting me about the delivery time, being responsive to our delivery equipment needs and offloading our cargo. This was the very best truck delivery experience we have had in 10 years!