GLS-US - Hayward, California

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For individuals and businesses seeking reliable shipping solutions within the United States, GLS-US presents itself as a noteworthy logistics provider. Located at Address: 30535 Huntwood Ave, Hayward, CA 94544, and reachable at Phone: 8003225555, GLS-US operates with a commitment to efficient and comprehensive delivery services. Their website, Website: gls-us.com, serves as a central hub for accessing detailed information about their offerings and tracking shipments.

Specialties: Shipping company, GLS-US primarily focuses on facilitating the movement of goods across the country. They cater to a diverse clientele, ranging from small e-commerce businesses to larger corporations, offering a suite of services designed to meet varying needs. The company distinguishes itself through a dedication to speed, security, and transparency in its operations. A key aspect of their service delivery is the utilization of a robust network of transportation partners, allowing them to provide coverage across a broad geographic area.

Other points of interest include GLS-US’s commitment to accessibility. The facility at their Hayward location boasts a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a dedication to inclusivity and ensuring ease of access for all customers and visitors. This thoughtful consideration of accessibility highlights a broader organizational philosophy centered around customer convenience and service.

Opinions: This company has 203 reviews on Google My Business. While the average opinion: 1.4/5 indicates areas for improvement, a significant number of reviews provide valuable insights into the customer experience. It's important for potential clients to carefully review these feedback points before engaging with GLS-US. Analyzing these reviews can reveal recurring themes regarding delivery times, customer service interactions, and overall satisfaction levels. The company has been actively working to address concerns raised by customers, as evidenced by their responses to some of the reviews.

Key Features and Services Offered

• International Shipping: GLS-US facilitates shipments to and from numerous international destinations, providing a streamlined process for businesses engaged in global trade.
• Domestic Shipping: Within the United States, GLS-US offers a comprehensive range of domestic shipping options, catering to varying budget and time constraints.
• Freight Shipping: For larger shipments requiring specialized handling, GLS-US provides freight shipping services, ensuring secure and efficient transport of goods.
• Parcel Shipping: Ideal for smaller packages, GLS-US’s parcel shipping services offer competitive rates and reliable delivery.
• Tracking and Visibility: Customers benefit from real-time tracking capabilities, allowing them to monitor the progress of their shipments throughout the delivery process.
• Customs Brokerage: GLS-US can handle all aspects of customs brokerage, simplifying the import and export procedures for international shipments.

Location and Contact Information

The primary operational hub for GLS-US in the United States is located at: Address: 30535 Huntwood Ave, Hayward, CA 94544. This strategic location provides access to major transportation routes, facilitating efficient distribution across the country. Customers can easily locate the facility and engage with the team directly.

For immediate inquiries or assistance, the dedicated customer service team can be reached at Phone: 8003225555. The website, Website: gls-us.com, also offers a wealth of information, including service details, rates, and frequently asked questions.

Recommendations for Prospective Clients

When considering GLS-US for your shipping needs, several factors warrant careful consideration. Firstly, it’s advisable to thoroughly compare their rates and services with those of competing providers. Secondly, reviewing the Google My Business reviews offers valuable insights into the experiences of other customers. Thirdly, utilizing the company’s online tracking tools allows for proactive monitoring of shipments. Finally, direct communication with the customer service team can clarify any specific requirements or concerns.

Key considerations for utilizing GLS-US include:

• Shipping Volume: Assess your anticipated shipping volume to determine the most cost-effective service options.
• Delivery Time Requirements: Clearly define your delivery time requirements to ensure the selected service aligns with your needs.
• Package Size and Weight: Accurately measure and weigh your packages to determine the appropriate shipping class.
• Destination: Specify the destination accurately to avoid delays and ensure proper customs clearance.

GLS-US strives to provide a positive and efficient shipping experience. While the current average opinion: 1.4/5 suggests areas for further development, the company’s commitment to accessibility, combined with its comprehensive range of services, makes it a viable option for businesses and individuals seeking reliable shipping solutions. Continued investment in customer service and operational improvements will undoubtedly contribute to enhancing the overall customer experience and elevating GLS-US's standing in the logistics industry. The company's dedication to continuous improvement, coupled with its strategic location and accessible facilities, positions it as a worthwhile partner for a variety of shipping needs.

In conclusion, GLS-US offers a shipping service with a focus on accessibility and a broad network of transportation. Potential clients should carefully evaluate their specific requirements and consider the feedback from existing customers to determine if GLS-US is the right fit for their business.

👍 Reviews of GLS-US

Jim Z.

1/5

0 star if I could

This vendor will never deliver your packages. Talk to their support team is meaningless.

I ordered next day delivery for my package and they just keep updating the tracking to next day with notes ‘NO Delivery attempted’. TIL now it’s been a week even after I called their service team right after they not attempt to deliver my package first time.

I suggest people also leave comments to whoever business using this vendor for delivery since if they use it you will never get your package.

Andreas M.

1/5

Why would a company like Dyson choose this extremely low level logistic company?

04/16/25 - Item was on the way from Hayward to my address.

I was in my apartment throughout the day. Waiting for 4 incoming packages, and all 3 were delivered except for the GLS package. Driver said they “attempted delivery” however there was no notification from my apartment call buzzer, all of a sudden it just went failed delivery. There is no way I would missed that as this was the last delivery I was waiting for.

So maybe educate your employees on how to operate a call box. And for Dyson why in the hell would you choose this useless company for last mile delivery? Baffles me.

A S.

1/5

If I could give 0 stars I would. Horrible awful service. No delivery attempts whatsoever and also marked my location as unsafe. I live in freakin Palo Alto! The most exciting thing to happen here is a speed ticket. They kept pushing delivery to next day but nothing ever gets delivered. Contacted H&M to get a refund but they won’t unless package is returned to them or delivered to me which at this point will never happen. Read all the reviews on here and surprised companies even use this place.

Lisa J.

1/5

If I could rate them a 0 I would. This company is notorious for delivering packages to the incorrect address, tracking and customer service sucks! Again my package was delivered to my neighbors back door last night and my neighbor didn't even bother to bring it to me, now they're not answering their door. This is a one of a kind item that cannot be replaced. I'm contacting the BBB.

KDG

1/5

This is the second time I have had a package valued at over $200 that REQUIRED A SIGNATURE, be dropped off at another house, presumably with the driver forging my signature, because I received a text message saying the delivery had been made and signed for at 2:19pm. First off, there was no delivery made at that time. My ring camera was on all day. It had no problem picking up the stray cat. On a whim, I checked with my neighbor and my box was there. He did not sign for it. He said he heard a vehicle in his driveway, opened the door and saw the package. The first time this happened, I never received my shipment. When I called and asked for help tracking the package, the operator assured me she would help. Keep in mind, I called ten minutes after the package was supposedly delivered. I was home. No Ring notification either - except for that cat. The driver couldn’t have been more than ten miles away and could’ve simply told me he had made a mistake. I would’ve went wherever he dropped it off. I got no reply from GLS. I called the next day and spoke to the same woman who assured me they were ‘looking into it.’ On the third day I was told by the same employee that they don’t continue searching for a lost package after three days. What complete and utter trash!!! She suggested I contact the sender and ask for a refund. Guess what? I did just that. They took my information and got back to me the same day and refunded me. GLS couldn’t provide proof of delivery or signature. For the record, I do not want to use this company and would prefer never having to do so again. My house is numbered right by the front door. It’s clearly located, black numbers on white paint. UPS and every other delivery service has no issues finding us. Once again, If I haven’t made it clear, this company is complete garbage. I wish zero or negative stars were an option.

Oleksandra N.

1/5

Why do people even use this? The absolute worst! Sadly, this service was chosen by online retailer for me. It said that my parcel was delivered 3 days ago and signed by at front desk. The image shows someone pointing at the address. And surprise, this is not our building front desk. My bet that it was not even accepted by whatever front desk it was since it was not even their building, and either taken or discarded by the delivery person.
Their proof of delivery finger image vs our lobby

Alex W.

1/5

GLS and Dyson lost both my packages and claimed I received them. Now I'm out a ton of money and waiting for GLS to resolve the dispute. Worst customer experience of my life.

Jennifer L.

1/5

Literally, 0 stars if I could. Drivers that 'attempt' deliveries without actually doing so. They keep saying 'security gate,' when there is none. I literally had to give explicit instructions "park in the street, walk up to the building, etc.." and still, no delivery.

Customer service is terrible and unhelpful. They are probably overworked and underpaid, but they are straight up lying about attempted deliveries and on their chats. Literally, the person goes, "oh you've been away for a while, good bye." It had been 1 minute. It takes them 5 minutes to even respond. What a joke.

It's all probably so they can to ship things back to the company while already taking their payment, or have you pick up in person. What a waste of time and energy.