Forest Hill Ace Hardware. - Pacific Grove, California

Kelly A.

I went in and needed some advice on plumbing some guy called for "Lorenzo" to help me. He eas so nice and very knowledgeable.
As he was helping me I notice they kept calling him over the intercom to assist other customers. I thought gee is he the only one who works here? I just want to say what a nice man and when I do go back to ACE I will ask for Mr. LORENZO!

Marina S.

There’s two Ace Hardware‘s in Pacific Grove the one at the top of David Avenue and the one at the bottom the one at the top don’t bother going they’re rude. They make it seem like you’re an inconvenience them as a customer, although it may be larger and have more of the items you’re looking for it’s not worth the attitude of the employees go to the one down the hill

Sam W.

Very helpful staff. Items on th shelves were a Lil dusty. Not a lot of choices for a Hardware store in th area

Kristen K.

*Edit* Recently, the store has seemed much more organized, and the rude cashier (with a chip on his shoulder) is nowhere to be seen. Great improvement!

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*Edit* Stopped by again this week and had a much better experience. The staff were friendly though I still didn't end up with quite what I needed.

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The website lists products in stock that they don't have. There are no sales reps on the floor. If you wait in line at the register for help, they take offense and are rude. One star. Do not recommend

kristin B.

Horrible service for how many people are “working”. The absolute worst.

Mishkat A. M.

Today, I stopped by the Ace Hardware Store located at 1136 Forest Ave to get a bar shortened. John helped me and he was amazing! Highly experienced with a friendly attitude. He even didn't charge me for the cut becasue it was a small. I also noticed that the store manager was very friendly and helpful. I highly recommend this store for anyone who needs help with Hardware.

John M.

We came from out of town and had an engine part come lose, so we desperately needed nuts to reattach it since it wasn't safe to drive (especially since we were driving back across state that afternoon). The two gentlemen working the registers (Francisco and Marcos) were very helpful, and Marcos was kind enough to come out to my car to help me figure out the right size since I couldn't detach the screws.

The store made about $2 off the sale, but the world would be better off with people like these two and I'm grateful for their help.

John B.

I think what I expect from this store is far below what they achieve.

I have come in a few times, because they had a few things I was interested in. I could not find anywhere in person. The teams are really nice folks, that have always taken their time to help me out with anything I am looking for.

I went out of my way to spend some more money here because they really are a decent experience. Not too busy, but fairly flowing. a rugged team that at least makes me feel like they are talking to me. Not through me.

I haven't had a bad experience in any way. I always seem to leave with a smile and the teams have done a wonderful job keeping the shop up to pace.

I am not looking for super clean, super duper organized or even somewhere with all the new things. What they do have? An awesome selection of plumbing equipment without a hundred kids running around. They have an awesome bolt and nuts location with everything easily accessible not locked away. With fun little bags to keep tabs on what I'm picking out.

I like being left alone too and just wondering and I found this place was fun to find some new projects to think about.

Again, they do a wonderful job for me and I'm super happy when ever I stop by.

Some of the younger guys have been really helpful and consistently see them helping others. Older guys do a wonderful job with the right knowledge. The ladies in the shop are wonderful and helpful as well.