Fast Way Freight System Inc. - Spokane, Washington

Donna K.

So far very disappointed. According to Amazon my package was transferred to the carrier on March 18th. Today I get a call at 10:51 from Fastway Freight saying they have been trying to get a hold of me for the last 10 minutes. I checked my call log and I did miss their call at 10:48. He also stated he left a voicemail last week. Of course I checked again and there was no missed call or voicemail from them. My package, which Amazon said I would have tomorrow, will now be delivered on Thursday, and I HAVE TO MEET THEM WHERE THE DRIVER TELLS ME TO MEET THEM ON THE DELIVERY DAY!! If they expect me to drive out of my city I will probably just cancel the order. Oh, by the way, it's a 500 lb greenhouse that comes in 5 boxes according to the order specifications. This is the shittyist service by far!! I will update this review if everything goes well on Thursday.

Shane H.

This company transferred my shipment to their Wenatchee office 4 days ago it had a delivery date of today. I called to find out where my package was an was told they didn't come deliver cause they didn't have enough stuff to deliver in my area so I gotta wait thru the weekend to get my shipment. So 4 days they've had it but made no contact an because of something that isn't my issue I gotta wait till it's convenient for them to make a delivery.

Brandt W.

Fast Way Freight delivered my large items (over 500lbs) to my remote address on time and with great communication. I was able to speak with them to track the delivery, and when it was time for delivery day, the driver (Sean) had great communication and made the effort to deliver right to my doorstep. Great job!

Darla B.

Professional, kind and on time delivery service! Fastway reached out as I was told they would, morning of scheduled delivery. Home Depot site states it is curbside delivery or delivery dock so I asked Fastway if they could place just over garage threshold as it was a crate of ledger stone, not moveable by any human. I was told they would request a box truck with equipment to place the crate. The delivery man was very kind, and professional and I was so grateful! I wish I could remember his name.. i asked but forgot to write it down. The negative reviews on here mainly mention original shipping companies involved so most likely out of Fastway's control. I would recommend Fastway without hesitation.

Cooper W.

This has to be one of the worst freight companies I have ever dealt with. I am located in Moses Lake and my shipment has been sitting in Spokane for 11 days. T-Force tells me they passed my freight off to Fastway so then I call Fastway and they tell me my freight is on hold because of billing issues between them and T-Force so it's my understanding the customer has to suffer because the 2 freight companies can't get it together. Mind you this is research grade helium worth thousands we're waiting for. You want quality service use XPO or SAIA.

UPDATE - My freight has yet to still arrive

Courtney ?. W.

I have never heard of a company that keeps asking people for money after you sent them the amount the originally requested for shipping. Not to mention that they told me my shipping is in my state but not in my state and it’s around the corner from me but not around the corner. It’s sad how they just wouldn’t make my delivery as promised but it’s all a scam. And I’m out a thousand dollars. So don’t trust this company.

Matthew V.

I bought an 85” Tv through Walmart and was having it delivered for a reason. My order sat in one place for 3 days and didn’t have any updates on the tracking. Then I noticed I was the one who had to call to “set” up a delivery day in order to get my order. It said this package needed to be signed for. When I was buying the TV I had special instructions to have it delivered inside my home. My mom would be home but I noted that she isn’t able to help move it because she is disabled. She just had a total shoulder replacement. When the delivery driver arrived there was only 1 person to move the 85” TV all on his own. He told my mom he was going to just leave it outside in the cold. She said that we needed it in the house. He ended up making my disabled mom help him pick up the 98 pound package and move it up steps to get it inside the home. I wasn’t able to help because I was at work. Fast Way Fright needs to pair 2 people up when making deliveries like this. I’m not impressed with how they expected a customer no less than a disabled person help them move a big heavy package like this. I’m not happy with them at all.

fabien P.

According to the tracking number I was provided by shipper it took three days for my freight to cross the country by a different Carrier . It was then passed off to “ Fast Way” where it sat on their docs less than an hour and a half from me for 8 days. After three days watching the tracking not move I spoke with a company representative that said it would be delivered the next day. It was not. Over the next five days I left four messages and MANY calls that just resulted in a busy single. They would not return my calls. Once I finally got delivery in late morning of the eighth full 24 hour day of the freight being in their possession the driver was very cordial and very professional. He just delivers what he is told when he is told. I know this. I was a professional truck driver for 37 years, ten of which I was an owner/operator. I have never seen such unresponsive management and lack of care of timely delivery.
I would never use this company “Fast Way” if I had a choice.