Evans Transportation Services, Inc. - Delafield, Wisconsin

Emily B.

We've had the pleasure of working with Evans Transportation, and I have to say, they are truly exceptional brokers. Their service has been consistently reliable, and the communication is always on point. A special shoutout to our representative, Nate Reetz. He’s been amazing to work with—professional, attentive, and always going above and beyond to ensure everything runs smoothly. We really appreciate his hard work and dedication. If you’re looking for a great broker, Nate and the Evans team are the best!

Hakuna M.

First of all they can never be reached, waiting timea are forever and then they just hang up on you or you get disconnected. Second they have such an annoying double audio info playing while you are waiting and you can understand nothing. It seems poorly ran conpany to me. They are in the list with tql in terms of doing business

Ike T.

17 minutes on hold, they answer, I give them the lane and they hang up
Edit: Phil Wenzell reach out and did show that the company cares about their carrier partners. I do not question their intentions of elevating the customer service to the next level during these hard times. Hope we can move some freight together!

Dylan H.

The guy I spoke to here was very unhelpful and didn’t give any information other than “there’s nothing I can do for you.” If you guys “strive for lifetime relationships”, I suggest you start with your CUSTOMER SERVICE department actually giving CUSTOMER SERVICE. I specifically called customer service. Technically I can be dirty and took business from you guys local to me. Anyway, anyone needing transportation, and want it with CUSTOMER SERVICE, I’d go somewhere else.

Freight D.

Every time the same problem!
Really poor communication, trying to reach the broker regarding the load (the picture is attached) 2nd day in row and no answer!
This is not the first time. They always post a loads and when you're trying to reach them you need to wait on hold for 10-12 min and when it comes to your turn they simply hang up on you!
Just wasting of my time!

Rebecca M.

←Update →
I originally left a bad review, I acknowledge it was written while very frustrated at the situation, however it was accurate information about our experience with our first load with this broker.

I am upping the stars based on the communication I received 3 hours after it was written. That in itself speaks volumes about a company that truly cares about feedback in a way that they can use to improve customer relationships (not just to get a bad review taken down). Phil took the time to find out who we were and what load we were on to simply ask for a second chance to make a good impression.

If you deal with new brokers often, then you know most of the time you are just another truck, another load, another dollar...so I did not expect a supervisor to respond in such an empathetic manner. We will now definitely give it another shot with Evans if the opportunity arises, based on our phone conversation. If the next one goes well I will update again. Thanks for taking the time to listen, Phil!

---original 1 star review ---
To sum up a rather lengthy review... if the booking agent had owned up to his mistake that cost us time and money, in any kind of genuine way, this would have just been chalked up to its trucking and sh!t happens.

Sandra G.

Thank you so much Phil. I really appreciate all your help. Your the Best!

Fred D.

Good broker, Especially worked with Olesya Sukmanovska

She assisted with even smallest discrepancies we had witout any delay.