Digital Federal Credit Union - Waltham, Massachusetts

Address: 130 Lexington St, Waltham, MA 02452.
Phone: 8003288797.
Website: dcu.org
Specialties: Federal credit union, Credit union.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 126 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of Digital Federal Credit Union

Digital Federal Credit Union 130 Lexington St, Waltham, MA 02452

⏰ Open Hours of Digital Federal Credit Union

  • Monday: 9 AM–5 PM
  • Tuesday: 9 AM–5 PM
  • Wednesday: 9 AM–5 PM
  • Thursday: 9 AM–7 PM
  • Friday: 9 AM–7 PM
  • Saturday: 9 AM–3 PM
  • Sunday: Closed

Digital Federal Credit Union: Your Partner in Financial Wellness

Located in the heart of Waltham, Massachusetts, the Digital Federal Credit Union is a premier financial institution that has been serving its members for over 80 years. With a strong commitment to community service and a passion for helping individuals achieve financial stability, this credit union has established itself as a trusted name in the region.

Main Services

  • Insurance Services: The Digital Federal Credit Union offers a wide range of insurance products, including auto, home, life, and disability insurance. Members can rely on the credit union's expert guidance to find the right coverage for their needs.
  • Investment Services: The credit union's investment team provides personalized advice and guidance to help members achieve their long-term financial goals. Members can choose from a variety of investment options, including stocks, bonds, and mutual funds.
  • Branches & ATMs: With over 20 branches across Massachusetts and New Hampshire, the Digital Federal Credit Union has made it easy for members to access their accounts and conduct financial transactions. Members can also use over 30,000 surcharge-free ATMs across the country.
  • Borrowing Services: The credit union offers a range of loan products, including personal loans, auto loans, and mortgage loans. Members can rely on the credit union's competitive interest rates and flexible repayment terms to achieve their financial goals.
  • Support Services: The Digital Federal Credit Union's support team is available to assist members with any questions or concerns they may have. Members can also access online resources, including financial education and account management tools.
  • Membership Services: The credit union's membership team is dedicated to helping new members join the credit union and take advantage of its benefits. Members can also access exclusive discounts and promotions through the credit union's membership program.
  • Free Checking: The Digital Federal Credit Union offers free checking accounts with no monthly maintenance fees, no minimum balance requirements, and no overdraft fees.
  • HSA Checking: The credit union's HSA checking account allows members to set aside pre-tax dollars for medical expenses, while also earning interest on their balance.
  • Visa Debit Card: The credit union's Visa debit card is accepted at millions of merchants across the country, making it easy for members to make purchases and access cash.
  • Greenlight Debit Card: The credit union's Greenlight debit card is designed for kids and teens, with features such as location tracking, budgeting tools, and parental controls.
  • Primary Savings: The credit union's primary savings account is a great place to start building savings, with a competitive interest rate and no minimum balance requirements.
  • Advantage Savings: The credit union's advantage savings account is designed for members who want to earn a higher interest rate on their savings, with a minimum balance requirement of just $1,000.
  • Smart Savings: The credit union's smart savings account is a high-yield savings account that allows members to earn a competitive interest rate while also earning rewards on their deposits.
  • Money Market Savings: The credit union's money market savings account is a liquid savings account that allows members to earn a competitive interest rate while also having easy access to their funds.

Location and Access

The Digital Federal Credit Union has a physical branch located at 130 Lexington St, Waltham, MA 02452. The branch is wheelchair accessible, with a wheelchair accessible entrance and parking lot. Members can also access the credit union's online banking platform and mobile app to manage their accounts and conduct financial transactions remotely.

The credit union's branches are conveniently located throughout Massachusetts and New Hampshire, making it easy for members to access their accounts and conduct financial transactions. Members can also use the credit union's surcharge-free ATMs across the country.

Featured Characteristics

* Community-focused**: The Digital Federal Credit Union is committed to serving its members and the community, with a strong focus on financial education and outreach programs.
* Member-owned**: The credit union is owned and controlled by its members, who have a say in the credit union's operations and decision-making process.
* Member-focused**: The credit union's staff is dedicated to providing exceptional service to its members, with a focus on building long-term relationships and achieving financial goals.
* Technology-driven**: The credit union uses the latest technology to provide members with convenient and secure online banking, mobile banking, and ATM access.
* Financially sound**: The credit union is financially sound, with a strong capital position and a proven track record of stability and growth.

Practical Information

* Hours of Operation**: The credit union's branches are open Monday through Friday, 9:00 AM to 4:30 PM, and Saturday, 9:00 AM to 12:00 PM.
* Phone Number**: Members can contact the credit union's customer service team at 800-328-8797.
* Website**: Members can access the credit union's website at dcu.org for online banking, account management, and financial education resources.
* Mobile App**: The credit union's mobile app allows members to access their accounts, conduct financial transactions, and receive account alerts and notifications on-the-go.

Opinions

The Digital Federal Credit Union has received an average rating of 3.2 out of 5 stars on Google My Business, based on 126 reviews. Members have praised the credit union's friendly and knowledgeable staff, as well as its convenient branch locations and online banking platform. Some members have noted that the credit union's interest rates are not always competitive, but overall, the credit union has received positive feedback from its members.

* Pros:
+ Friendly and knowledgeable staff
+ Convenient branch locations and online banking platform
+ Competitive interest rates on certain accounts
* Cons:
+ Interest rates not always competitive
+ Some members have experienced difficulties with account management and technical issues

Overall, the Digital Federal Credit Union is a reputable and reliable financial institution that offers a range of services and products to its members. With a strong commitment to community service and a passion for helping individuals achieve financial stability, this credit union is a great option for those looking for a trusted partner in their financial journey.

👍 Reviews of Digital Federal Credit Union

Digital Federal Credit Union - Waltham, Massachusetts
Destanni B.
1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Digital Federal Credit Union - Waltham, Massachusetts
Udson P.
5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Digital Federal Credit Union - Waltham, Massachusetts
Levon K.
1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Digital Federal Credit Union - Waltham, Massachusetts
Alfred B.
1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Digital Federal Credit Union - Waltham, Massachusetts
Enrique R.
5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Digital Federal Credit Union - Waltham, Massachusetts
Harshad S.
1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Digital Federal Credit Union - Waltham, Massachusetts
Phil D.
5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Digital Federal Credit Union - Waltham, Massachusetts
Garrett K.
1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.

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