DHL Express Service Point San Jose - San Jose, California

Dante D.

I had an exceptional experience at DHL Express thanks to an amazing employee named Faith! From the moment I walked in, she was warm, welcoming, and incredibly helpful. I was shipping a time-sensitive package, and she went above and beyond to make sure everything was handled efficiently and professionally.

Faith took the time to explain the shipping options available to me, ensuring that I made the best choice for my needs. She made the entire process smooth and stress-free, even providing me with tracking updates and ensuring I understood every step. Her positive attitude and attention to detail were truly impressive.

If you need reliable and friendly service, look no further than Faith at DHL Express! She's an absolute asset to the team and makes the whole experience much more pleasant. Highly recommend!

JC S.

Thank you very much DHL, Express Service Point San Jose, CA. It was my fist time using DHL from USA to Europe and I'm very satisfied. This speaks for the German quality and precision in services. The price was reasonable and the letter arrived at destination in less than 48h, long before the scheduled date. Kate was the employee who attended me: She was very friendly, professional, and quick in the execution - a great asset that you can be proud of. I'll certainly use your services again in the future, and definitely at this local.

Monika B.

Certainly, here’s a refined version of your review and complaint:

If I could give zero stars, I would. This was the worst DHL experience I’ve ever had. I usually go to the Fremont location and never have any issues, but this time, I tried the one closer to my house. They assured me everything was in order with my shipment.

A week later, I received a message stating that my package hadn’t been cleared by U.S. customs—even though it had already made it to the destination country and passed their customs check. They informed me that the package would be returned to the Cincinnati hub and then automatically forwarded to the destination, but that did not happen.

For over a month now, I’ve been going back and forth through emails. They repeatedly said they couldn’t ship it due to missing information. Despite my efforts to provide all the necessary details, I was met with vague responses and zero solutions. Today, I came home to find my items returned to me—all that time and effort wasted.

I spent nearly $400 on this shipment, and I expect a full refund. I’m filing this complaint to prevent others from experiencing the same poor service.

Jade N.

Very pleasant service. Genuinely the nicest experience in doing postal stuff. Would absolutely come back here whenever I need to send stuff worldwide. Also the price is truly awesome! (hint: cheaper than online, so come directly to the store, do not get drop off label online).

Danny T.

Wow! I’ve never been to such an efficient and friendly shipping service. If not for the amazing prices, come for Faith’s positive attitude and eagerness to help. 5/5 this is my home store going forward

Miguel P.

Kelly and Dave the ones supporting my package, definitely were helpful on my first international packaging. I cannot thank them enough. Thankyou for the help

Aren F.

After many other visits to other shipping outlets, DHL has once again blown me away with their expert services and speed and vastly afforable prices compared to UPS or FedEx. I especially would like to give a shout out for Faith! She provided excellent professional service, even helping with repacking to make my shipment cheaper and my package was even delivered 4 days early. I would give her 6/5 stars if I could. She was amazing.

Sean A.

First time, Thursday, Got an email that it will be delivered between 2-4 pm, while heading back to home, got an email at 1:15 that attempted delivery failed, no one home.
Second time got an email that it will be delivered Labour day 4-6 pm. Rushed back home from my friend's house party at 3. At 5:45 got an update that "Delivery attempt could not be completed" with no further explanation.
Thanks for ruining two days for me so far. way to go DHL!