CrossTown Courier Memphis - Memphis, Tennessee

Kandace T.

Don’t use this company! Wayfair needs to stop working with them!!!

Crosstown Courier delivered a Wayfair bathroom vanity to me in February. The delivery team could not get the vanity up the stairs and destroyed the walls around my stairs. I have called the company 10 times and sent 7 email. They always have new staff. Can’t keep their people, which should tell you something. One person replied to me in May that he will get back to me and never did. They destroy your house and don’t care!

Loretta H.

I had ordered 2 dressers thru Wayfair that I waited 4 months for. Crosstown carriers had my packages for almost 2 weeks and supposedly lost my boxes.. I went up there and the place was a total disaster. They did find 1 mirror but that was it. I was told that they would contact me if they found it if not they were reporting it was a lost shipment to Wayfair. They never got.back in touch with me. I had to get a refund from Wayfair.

Mike C.

Ordered furniture from Wayfair... Was delivered today! Awesome Guys... Very nice went the extra mile for my wife.. box would not fit through front door.... Was very patient with wife... Not a problem at all here! So glad to have the guys that delivered our furniture. Excellent Job!

Sam P.

I’d give ZERO stars if I could! I ordered a large piece of furniture through Wayfair and they shipped it to a third party delivery service, the Memphis Crosstown. It sat there for over a week before I took initiative and had to call them to set up a delivery day/time. It was supposed to be delivered yesterday 1/25 but as the other reviews on here state, my order was never delivered. I attempted to call crosstown to reschedule and was passed from voicemail to voicemail. I finally got a female on the phone and she lets me know that a truck did come in my area on the 25th for two other deliveries but they just forgot to assign a driver to my package? So I ask “when can we reschedule this?” She assured me that she would call/text me back within 15 min to resolve the issue. Two hours later I called them again only to find out that their phone had been disconnected. I called repeatedly for the next few hours and still, phone disconnected. I reached out to Wayfair and told them that they needed to use a more reputable delivery service bc I had a good feeling my furniture was more than likely sitting in the house of a Crosstown employee. The level of unprofessionalism makes me question if it’s even an actual delivery service or just a few ppl working together to steal hardworking individuals orders.

Kenya O.

My Wayfair delivery was lost but once I called Crosstown and Wayfair to see what the hold up was, Crosstown did everything they could to find my packages. Adriana was super sweet on the phone and kept her word on following up and calling me to notify me of resolutions. The only reason I didn’t put 5 stars is because the packages sat there for 3 weeks lost but I’m glad they eventually got my dining set to me.

J. M.

Wayfair should end their contract with this courier immediately. I’ve been waiting on a bed since January 12. On 1/12, they contacted me because their truck broke down and stated that need to reschedule for 1/13. On 1/13, i heard nothing from them. On 1/14, I contacted them and the dispatcher was unaware that the bed wasn’t delivered and needed to call me back to give me a new drop off time. I told the dispatcher that I was having surgery that afternoon and wanted him to know that the window of 2pm-4:30 wouldn’t be good so he wouldn’t schedule then. I never heard from him the rest of that day. On 1/17, I contacted Wayfair, who then contacted the courier and they scheduled for 1/19. On 1/18, I got a text that they were going to deliver on 1/18. HOW?! WHY?! I was UNAVAILABLE and AGREED on 1/19! I called Wayfair and they reiterated to the courier that we agreed on 1/19. I still got a call on 1/18 that the driver was 30 mins from my house and I had to repeat myself again. On 1/19, I contacted Wayfair to find out if they were coming and you guessed it! They can’t deliver until 1/24. THEY ARE THE ABSOLUTE WORST! I’d rather put the bunk bed on my back and walk it home at this point! UNPROFESSIONAL AT ITS BEST!

1/24: Update, they lost my delivery! 🎉🪄🎊

Scott M.

They will not answer the phone. My delivery has been sitting 7days now. Raymond signed for it at crosstown but they can’t find it. Steve is useless and will not return phone calls. Crosstown is a joke. Home Depot should rethink there delivery options You would really have to work hard to find a place that has a bigger group of idiots assembled in one building like crosstown

Christina Y.

Do not DO NOT order large parcels from wayfair. They will come through this company. I’m pretty sure one of them took my rug. The delivery driver called me the day it was supposed to be delivered saying they already delivered it. Then they said it was lost. Then they took 6 days to get back to wayfair to confirm. Huge waste of time. Just order from somewhere else.