Colonial Van and Storage - Sacramento, California

Ramona M.

Our move ran smoothly using Colonial Van Lines . Movers were courteous , professional and handle our items with the utmost care . Great communication all the way around . We had a long distance move from WI to California . I would use Colonial Van Lines again !

Alberto C.

Robert and Bovar were in charge of delivering our household goods and they were excellent 😄 I can say we are very happy we trusted Colonial Van and Storage with handling our household goods.

Thanks again Robert and Bovar for handling our furniture with care and being so friendly. My fiance and I really appreciate you guys!

Jo B.

One day spent packing and half a day to load it. This was super smooth process. Taylor, Bobby, Raquel and Thomas were very professional and efficient. I could tell they enjoy their jobs and take pride in what they do. I would 100% recommend using this group!

LynnAnn M.

I can't say enough about the great experience I had with Colonial. They were always on time, easy to reach, and true to their word. Their moving team wrapped and unwrapped everything carefully and were efficient, hard workers. Kudos to Kevin for a spot-on estimate, Matt for running a tight crew and Thomas for overseeing a great operation. I bid 4 companies and they were competitively priced and by far the most professional every step of the way.

Moni D.

I am very satsfied with my move! The guys were professional, friendly, clean, and courteous. They were really quick and padded everything well. I have an overseas move and they pack everything into big wooden crates. To have these crates Tetris-ed together firmly so nothing moves is the key to less damage. Mine were pieced in so well I have confidence it’ll all arrive well. Angel was amazing as he did 3 days of work in my household pack up and I can’t speak more highly of him and his team!

Heather D.

Theae guys did a wonderful job. Very professional, thorough and took extremely good care of my belongings. Would highly recommend.

Andrew M.

Incredibly efficient, clean, friendly and helpful team. They were even constantly throwing the ball for our dog whilst packing! Would definitely recommend 👌🏼

Emma A.

Our experience with Colonial Van Lines has been a nightmare. On the phone, we were quoted 5-10 days to move our belongings from Houston to California. We paid the $1600 deposit. On January 2nd, 2022 our movers showed up. They told us an 18 wheeler couldn’t fit there and they need a special shuttle to get our belongings for about $400 extra even though our previous company used an 18 wheeler and just parked it on the street. Then, when they showed up we realized the job had been contracted out to a small mom and pop mover called Cal Van Lines (we were not given a heads up about this). AFTER loading our stuff that day they told us our stuff would arrive in 10 days because they had to go to Florida first. (Houston->florida->california?). On January 18th we got multiple calls from Colonial saying our stuff would arrive that day. I reserved the freight elevator but never got a call. I called Cal Van Lines directly and they told me that was completely false, that the van was currently in North Carolina, the driver had covid, the route had been impacted by winter storms AND the driver would be making a stop in New York before going to california. ? I just got a call from them extending my delivery date for a FOURTH time. It is currently February 2nd, 2022. This marks one full month sleeping on the floor or an air mattress. I have had to repurchase my bed, pillows, pots and pans, utensils, clothes, and everything I need for a working setup from home (chairs, everything). Thank god I do not have kids that I would have to put through sleeping on the floor, and that we are young and healthy, but imagine another customer with a disability, or who is elderly, getting this kind of service from Colonial Van Lines. At this point, we are not even sure if we will ever get our belongings back or if they have been trashed or stolen. We already paid $1600, and the moving company is asking thousands more upon delivery which I am trying to negotiate away. I am beyond frustrated, because of Colonial Van Lines my move across the country was stressful and uncomfortable. My new home does not feel like home. I regret ever contacting Colonial Van Lines. Please do not use their service.
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*UPDATE** My Items arrived 6 weeks later after initial pickup. Most of it arrived safely. Donna called me from the resolutions team. She helped me get a small refund in exchange for changing my review to 5 stars. However since I don’t think that’s ethical, now that I received the refund I’m moving it back to 1 star to reflect the quality of service provided by this company.