BJ's Wholesale Club - Madison, Alabama

Shawna L.

I wish the sale items were labeled on the shelves. Product selection is not very wide. Great produce section. Very clean store. Well stocked. Employees are scarce throughout. Food court does not sell pizzas. Lots of parking. Use the app to get digital coupons.

Edit: Jan 2025
I recently realized that many of the store labels have mostly nothing to do with the items they are labeled to be. There were too many to list, but I will share 2 cases. Dried Cranberries were labeled $7.49 ' turns out the entire stock(minus 2 hidden bags) were actually for $13 and change. I just so happened to be checking the app you see if there were any digital coupons for the item. Took me forever to figure it out. I was livid ! So all the customers who weren't price aware picked up the $13 bags, probably thinking they were paying through $7 price. THAT IS BLATANT DISHONESTY. This mislabeled is rampant at this location. The same goes for some turkey patties. The price posted was incorrect, and the item was costing almost double at checkout. Had to point it out and gotten it corrected by Stephanie, a management person, who was called to fix it. She didn't even apologize. In fact, her body language appeared more annoyed that I even brought up the price discrepancy. We'll sorry for trying to rob me !

Not to shoppers- double check prices if you care to. Like I said, there were so many cases of this throughout the store. I love the proximity of this store to my residence, but I must say - I do have Sam's and Costco and in comparison to them - BJ's has a very long way to go. It's a choice to shop here, and I already only buy certain items here anyway. But, BJ's Corporate should really look into the practices at this location.

Autumn F.

I love BJs but this has to be the absolute worst BJs location there is. I spent $1000 on new tires there this past May 2024…while checking out I scheduled the date for installation. I drove all the way there for the appointment & no one showed to install my tires. I went inside the store & was met with a ton of I don’t knows from everyone including mngt. Rescheduling the appt was a nightmare. I ended up having to wait until late July to have my new tires installed. They had my money & tires for 2.5 months before they were able to put them on my vehicle bc they couldn’t get anyone in the tire dept to show up to work. They didn’t offer me a thing for the trouble & driving bk & forth multiple times. I will say once they did get employees there they seemed to be really nice (in the tire dept) & took care of me but told me all they could do was just install them. At least an I’m sorry or something for all my trouble & has bk & forth when no one showed for my tire appt would’ve been nice but nope. Sadly my experience with mngt inside the store has been even worse. First I bought a wagon there. The wheel broke on it the first day. I took it bk right away & they didn’t have a replacement. I tried 4 or 5 more times over the course of a few months but they were always sold out. I actually kept up with who I spoke with each time. Not once did anyone tell me that if I didn’t go ahead & return it that I’d be out of luck. They finally got some in so I go in to exchange it & was told too bad bc it’s over 90 days. When I tried talking to the mngr about it telling them the people I spoke with each time he snickered & said that’s not correct bc xx employee didn’t work here then…well when I told him the actual dates he was mistaken & that employee was working there then. There’s nothing I hate worse then someone making a statement like that & snickering when they are the one who is wrong. I told them I was going to cancel my membership & leave a negative review about my experience but they don’t seem to mind so my suggestion to anyone reading this review is save yourself some time & headache & go elsewhere. My mom lives in south FL & the BJs near her home is amazing. It’s sad but a store is only as good as its employees & unfortunately the mngt in Madison isn’t the best. I called & spoke with Stephanie asking for information to contact the district mngt & was told there’s no way to get in touch with anyone higher up then the store mngr lol. I could tell she didn’t like when I asked her for her name. She did eventually say she’d pass a message along to have them call me & hung up before I could even give her my number. I was being extremely nice too…nicer then I think most people would be under the circumstances. Canceling my membership & going bk to Costco. Maybe down the line I’ll revisit if the management changes/improves.
ETA: Of course I never heard from the district mngr. I can’t say I’m shocked considering how the store mngr acted but I had hoped there would be at least one person in mngr who would follow thru on their word. I’d love to find out if my message was even passed on to upper mngt. I wouldn’t be surprised if it was never even relayed. If you’re looking to get a membership at a wholesale store in this area avoid BJs in Madison.

Summer J.

BJ's is finally here, and it was super crowded on opening day. But not too crowded to not go into the store. BJ's has amazing gas prices. In addition to the gas prices, they offer coupons. The staff in the store was friendly, and they had adequate staffing in each section. BJ's has everything, and they are hands down my favorite big box store! It was so busy that I could not get enough pictures to share and shop, but here are the pictures I was able to take. This was not my first experience with BJ's, so I knew what to expect, but it was great to watch people new to the brand experience the store for the first time.

Crystal M.

Went in to consider a membership and went to the customer service desk to inquire about one. No one stopped us at the door. There was one employee working the desk, a single older gentleman who appeared to be doing a return (very slowly). We waited about 8 minutes, gave up, and then decided to just walk around the store ourselves. This place was a GHOST TOWN. When we left we noticed there were several employees standing around chatting at the registers. Upon leaving, there was no one checking receipts at the exit. I think all the customers went to the new Costco in Madison. I dont see how this place will be able to stay open. We wont be back.

john G.

Inlaws wanted me to move from Costco to here. I was in the area so I signed up for 1 day pass that's not really a 1 day pass. Apparently only good online. Nothing tells you this before you enter your personal info. They told me if I bought anything it would be a 20% surcharge at the store. Found nothing cheaper than Costco.

Lexi M.

i did an instacart order for this store and it would've been a lot better if 1) they had all 4 items my customer wanted, but they had 2. wouldn't have been as much of an issue if they had the half size pan lids i needed for the half size pans. and 2) if the guys at the exit spoke to me like a frickin human being instead of making noises at me to ensure i didn't leave w/o getting the stupid receipt marked.

i thought about getting a BJ's membership before but now i'm not so sure.

Jessica R.

Basic items out of stock regularly like chicken breasts, green beans, eggs ect.

Receipt check for 2 big obvious items is stupid.

Overpriced. So many fees compared to other wholesale clubs. Price to value ratio no there. Lack luster customer service. I'd rather drive across town for Costco.

J D.

It was nice having a BJs build a store in Huntsville, Alabama. I had some issues after its opening with how coupons are applied due to the BJ's App misrepresentation of details, and a lack of consistency with how the coupons can be applied. But like a new born baby, when you start something new, there will be some growing pains with training and systems. But recently, I experienced some significant damage to my car in the parking lot. Maybe from anther customer or a BJ's shopping cart. I approached an assistant manager the day of the incident and asked if they could review security tapes to see how this happened. This assistant manager took pictures and recorded my phone number and assured me someone call me. I have received no call back response and returned back to the store in person seeking help from management and they were not available. I have left my number again and called a few more times and still no call back. There is a problem there with this store and its more then just growing pains; consequently, I think BJ's and I have learn all we could from each other. I hope this helps you!!