AutoVocity Transport - Houston, Texas

Anna B.

Update August 7, 2019:
The owner's response below is a lie. See attached images. I received several emails from AutoVocity confirming the pickup. United Auto Transport was the carrier.

And I don't divulge my name on the internet unless it's necessary, so I have redacted my identity. The docs speak for themselves.

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Some of these reviews below are obvious shills.

My car was transported from Houston to Philadelphia by AutoVocity a.k.a. United Auto Transport. Why did they change their name to AutoVocity? Too many complaints or something?

They state they charge your deposit when the driver is "dispatched". I booked 5 days in advance and the driver was "dispatched" within an hour. The deposit is non-refundable after the driver is "dispatched". WTF?

They state door-to-door service. Nope. Another lie. I called them from the road and told them I had a 1-2 day delay and they said no problem.
But then the next day they called and said that my driver had to go to New Jersey and they didn't want my car going to New Jersey on his rig. (The driver told me when he picked up my car in Houston that he would get to Philadelphia before me and my car would go into their storage area. And that his route was Philadelphia--Houston. So these guys were bald-faced lying.)

When I arrived at my new home, I called about getting my car delivered but I was told I would need to come to their storage area and pick it up. They would not deliver it because I was "late", even though, as I said above, the driver told me he would be getting to Philadelphia a couple of days before me and my car would go in storage.

I called numerous times to try to set up a time to pick up my car, but they don't have normal business hours, you have to go when it's convenient for them. Or when someone answers the phone and tells you when they will be in the office.

So I had to take a $40 Uber ride to their "facility" on State Street. And even then, they did not bring my car to their office curbside. I was escorted across a dirty, rocky football field+sized lot where my car sat, so covered in filth that I could barely see through the windshield to drive it back home.

After they get your deposit and your car, they don't give a phlying phuck. I will be filing a complaint against them with the Federal Motor Carrier Safety Administration as well as posting this complaint on all social media.

ELISHA P.

This is one of the Best shipping company around. My agent was Jersey. He was excellent to work with. My mom passed away in Texas and I had to get her car back to New Jersey. He even met me to take hold is the car on his day off. This man was responsible, trust Worthy, and met every challenge my life had to offer. The car arrived in 2 days without any Incidents. He followed up just to make sure I was satisfied with the service provided.
The price was excellent and the service was exceptional. Thanks Jersey you will be highly recommended.

Monica P.

I had a car shipped from Chicago to Arizona. AutoVocity was prompt, true to their word, easy to deal with and efficient from start to finish. This was truly a seamless experience. Their professionalis...

Eseose O.

I had the pleasure of working with AutoVocity Transport after doing EXTENSIVE research on other companies for car shipping. Let me first say that I am beyond grateful to have chosen this company. I was extremely nervous, but everything went smoothly! From James' customer service, to my prompt, accurate, and safe drop off of my vehicle, I am grateful to have worked with this company. For the distance my car was traveling, the price was decent and I would definitely use this company again. I recommend!

Godsgift T.

Please do not book with them. I should have done more research to see that this is a car transportation agency, and they lack customer service.

I shipped my last week and my car is still not here. The truck bringing my car broke down which is understandable. However the lack of communication was despicable. I called to to let them know my situation and I was told my rep would call me.

From the day I made my deposit to this day I have not gotten a call back from anyone from this car shipping agency, or any communication to resolve this.

Thankfully someone from Route44 the actually car shipping company contacted me, and I’ve been able to communicate with him. Regardless, there is still no resolution, I still don’t have my car. I handed them my keys on the 11th and this is the 19th and I still don’t have my car.

I have been patient and respectful throughout this process but the lack of care and customer service for a client and their property is ridiculous.

Iris S.

I love this company! I called at least 8 other companies and felt the absolute best about James and AuVocity Transport. He totally took care of all of my questions. I thought the price was very reasonable. He explained how the process worked and everything has gone exactly as planned ALL THREE TIMES I have used them. First was a new car from a dealer in Houston. Then we had to ship a car to Atlanta for the summer and it just arrived back yesterday. I never thought I'd love an auto transport company but I do. I hope James works there forever. He remembered me from the first time we sent a car. He kept me informed and came though on everything he said he would all three times. I highly recommend.

Avi F.

The good: the sales guy explained the process and the vehicle was more or less picked up and delivered without issue.

The bad: The claims process to recoup damages and the time & effort to do so.

One major piece of advice: Meticulously record the damage the car has at the time of receipt on the driver's record sheet AND file it with the company as soon as possible (I believe they have a 24-hour window to claim damages). Inspect the INTERIOR & EXTERIOR (don't forget about the interior)! Don't feel bad for the driver or the company, just do it. It will protect yourself from costly repairs. Check their website for the exact process to claim damage AHEAD of time, so you'll know how to proceed if there is an issue.
I made the mistake of not meticulously looking over the car when it was received; I noticed some minor damage and let it slide (not marking it on the driver's record). I also neglected to inspect the interior and noticed seven chips in my windshield... Unfortunately the sales rep failed to explain the proper process how to request a claim. Needless to say, the company refused to do anything about this, claiming it was "prior damage," even though it's not plausible and wasn't on driver's record of pre-shipping damage.

Bottom line: Decent shipping broker, but make sure to protect yourself by knowing the process to filing a claim and doing it ASAP in the event there's an issue.

In response to the owner's response: If the damage was indeed prior damage, it would have been noted by the driver. The massive number of chips on the windshield was clearly due to the placement of the vehicle at the front of the car hauler on the top level. I've already reached out to the company and they were unwilling to accept the claim. In my mind, an upstanding company would take some ownership and do something to remedy the situation.

In fact, my claim was made after receipt of the vehicle (when else is it supposed to be made?), but it was made within 24-hours, but it was sent to the salesman's email address instead of the official claim address. Hence the emphasis to the customer to have a thorough understanding of the claim process should it be needed.

To future customers, please do your homework and know how to make your claim in order to prevent something like this happening to you.

d F.

I just used them to ship a new (used) car across the country. I'm really happy with their service. The price was great, and they were really good at staying in touch with me. I probably called them way too much but they always answered and were really patient with me. My car arrived in great shape, and would not hesitate to use them again.