Alaska Air Cargo - Anchorage, Alaska

Josimar C.

The absolute worst customer service I’ve experienced. From waiting at the empty desk for 5-10 minutes even after having to be let in by ringing a doorbell to all three of the female employees talking to me rudely and as if I was beneath them for not knowing the routine there, even after stating I was there for someone else, had never used their services. The worst part was watching smile and attempt to be courteous to the gentlemen delivering Starbucks….. a fake smile and a non aggressive tone of voice are two very easy things to use and even fake if need be….

Alexandria H.

Unbelievable unprofessional behavior. They forgot to ask for a signature when paying and sent us out the door then expected us to drive 50 miles back to sign. Then told us we were fine and then 2 days later said that we needed to sign as they never shipped our package due to it being unsigned. Should be ashamed of the customer service they provide.

Elliot E.

They're the best for what they are.

Cheapest shipping in alaska. And it's very reliable.

I see a lot of bums on here crying about what happened with their Frozen Goods because they wanted something sent a particular way or blah blah blah, then don't use the last Air Cargo..

use an actual specialized service like Northern Air Cargo or the places that we all know charge two times more for a reason.

Alaska Air cargo's employees are slow and poorly trained, we know. They make the customer do as much as humanly possible and at the end of the day the parent company is a complete joke... but they are extremely transparent about that and their prices are the best, all while being extremely friendly with whatever ineptitude they're delivering.

Need a receipt? They definitely can't help with that, need to know when something's going to arrive? No clue.

But if you want to pay 200 bucks instead of $450 to go to the same destination but just a few days later with absolutely zero communication, this is the place to go.

I know I do!

Ajw_ 3.

I had a nice interaction when picking up my cargo, and they were very efficient

The B. L.

Mostly friendly. The shipping and pickup process takes way longer than it should. Wish they could figure out a faster method... Parking is always congested weather dropping off or picking up. Parking across the street is in the mud and dangerous. No other option though half of the time. Seem short staffed. But mostly how long it takes per customer...Too long everytime. Being able to make pre labels like FedEx would be nice. As other reviewers have said. They say it will be on a flight, but a week later still not. Do not depend on them for business needs. Why have a GoldStreak line if they let everyone from priority line cut in front of Gold Streak line customers. Drop off only is a long wait parking lot. Seating in all five waiting lines would be nice, seeing as how it takes so unbelievably long each time.

Joseph B.

Clean, organized, and well maintained business. All workers seemed happy and very productive as well as professional.

Jahnay ?.

Always a great service. I love the staff here they’re very friendly, knowledgeable and fast. I’ve come here about 10 times over the years.

Edward J.

When it comes to shipping from Anchorage to Bethel of non-perishable goods there pretty good. But when it come to shipping perishable goods i.e. frozen food or meats and pay for priority shipping i'd give them zero star rating if I could. I did a shipment on the 8th of August 2024 and I'm still waiting for it. This will be the last time I use AK Air Cargo for shipping food from Anchorage to Bethel to feed my family. They're completely reliable when it comes to food the last 3 time my frozen was completely thawed out.