Helms Motor Co Inc RAM - Lexington, Tennessee

Helms Motor Co Inc RAM: A Premier Automotive Destination

Helms Motor Co Inc, located at 694 E Church St, Lexington, TN 38351, United States, is a respected car dealer specializing in Ram vehicles. With a strong commitment to customer satisfaction and transparent business practices, Helms Motor Co Inc has established itself as a trusted resource for individuals seeking a reliable and enjoyable automotive experience. The company’s website, helmsmotor.com, provides comprehensive information about their inventory, services, and financing options.

Location and Contact Information

Strategically situated in Lexington, Tennessee, Helms Motor Co Inc benefits from its accessibility to a broad customer base. The dealership’s address, 694 E Church St, ensures convenient access for those residing in the surrounding area. Prospective customers can easily reach the team by phone at 7319682012. The website offers further details regarding operating hours and directions. The location is designed to foster a welcoming and approachable environment for all visitors.

Specialties and Services

Helms Motor Co Inc’s primary focus is on the sale of new Ram vehicles. However, their dedication extends beyond simply selling cars. They provide a comprehensive range of services, including wheelchair-accessible car parks, a wheelchair-accessible entrance, and convenient oil change services. Recognizing the diverse needs of their clientele, the dealership also offers a variety of repair services, ensuring that vehicles receive the necessary maintenance and upkeep. Furthermore, they accept a multitude of payment methods, including credit cards, debit cards, and NFC mobile payments, streamlining the purchasing process. The dealership’s commitment to modern payment solutions reflects their dedication to providing a seamless and convenient customer experience.

Customer Feedback and Reputation

The company’s commitment to customer satisfaction is consistently reflected in its positive reputation. As evidenced by the 181 reviews on Google My Business, Helms Motor Co Inc consistently receives high praise. The average opinion is a remarkable 4.6 out of 5 stars, highlighting a strong level of customer contentment. Customers frequently commend the dealership’s exceptional customer service, describing it as a welcome relief from the often-stressful dealership environment. Many emphasize the family-owned nature of the business, appreciating the genuine care and attention provided by the staff. A recurring theme in the reviews is the dealership’s commitment to fair and transparent practices, with numerous customers noting the lowest documentation fees observed in a decade. The best deal upfront offered, coupled with a fair trade-in value, contributes significantly to the positive customer experience. Notably, customers appreciate the lack of typical dealership ‘games’ - a refreshing change in the industry. Previous reviews by the same customer attest to a critical perspective, yet none offer a negative assessment of their experience at Helms Motor Co Inc. This consistent feedback strongly suggests a culture of integrity and a genuine desire to meet and exceed customer expectations.

Key Features and Amenities

Beyond the core services, Helms Motor Co Inc offers several amenities designed to enhance the customer journey. The wheelchair-accessible car park and wheelchair-accessible entrance demonstrate a commitment to inclusivity and accessibility. The availability of oil change services and comprehensive repair services provides a one-stop solution for vehicle maintenance needs. Acceptance of diverse payment methods, including credit cards, debit cards, and NFC mobile payments, ensures flexibility and convenience for all customers. These features collectively contribute to a positive and hassle-free experience.

Recommended Information for Prospective Customers

For individuals considering purchasing a Ram vehicle, Helms Motor Co Inc presents a compelling option. The dealership’s focus on transparency, fair pricing, and exceptional customer service distinguishes it from many other automotive retailers. Potential buyers are encouraged to explore the website for current inventory and financing options. Contacting the dealership directly at 7319682012 allows for personalized assistance and a deeper understanding of available vehicles and services. Visiting the location at 694 E Church St, Lexington, TN 38351, provides an opportunity to experience the dealership's welcoming atmosphere firsthand. The commitment to accessibility, coupled with a wide range of services, positions Helms Motor Co Inc as a reliable and customer-focused destination for all automotive needs.

👍 Reviews of Helms Motor Co Inc RAM

Joe C.

5/5

Great Customer service. This family owned business was a welcome relief from the typical dealership experience. They treat people right. They have the lowest doc fees of any dealer I’ve seen in a Decade. They have a best deal upfront. They give their best trade value, which by the way is very fair, upfront. None of the typical dealership games. One can look at my previous reviews for other places And see I’m a fairly critical person. I cannot find one negative thing to say about this experience.

Shondra G.

5/5

I have bought 2 vehicles from Helms and have had a great experience each time. Clint went above and beyond for us and Mr. Helms gave us a great deal on our trade. I highly recommend them!

Jonathan M.

5/5

Excellent customer service from the day we purchased the vehicle, to years later getting service/repair work done on it. Todd, the service manager is very professional, friendly, and did a great job communicating with us and treated us fairly on the cost of repairs. We will definitely be back to purchase another vehicle from Helms when it is time.

Tina T.

5/5

Bought a vehicle from Helm's last month. Love the new vehicle and the staff was so great to work with. Easiest process when buying a vehicle I've ever experienced.

skip N.

5/5

We broke down on I-40 and we got towed to Helms Motor Company on a Friday afternoon. The folks at Helms did all they could for us. They arranged to have our Travel Trailer towed to Parkers Crossroads RV park and supplied us the use of a car while we waited for parts and repairs. Bad batteries and a failed alternator. We waited till Wednesday morning for parts and the service department had us all fixed and ready to go by mid afternoon.
Thank you for fixing us up.
Highly recommended

Jarrod S.

5/5

I'd give these guys and gals 10 stars if it was an option. I didn't know anything about helms motor company. I was passing by and seen a truck I'd been looking for. I call and Mr Thomas answered. He was very patient and explained everything I wanted to know. He was more than happy to speak with my bank and give them any and everything they needed to know about the truck. I drove 2 hrs the next day to get my truck appraised. Mr. Steve helms came in the office and gave me an offer. Me personally. I thought it was a few thousand off. I gave my opinion and he did everything he could to accommodate me. We made a deal and he told me he could get me a better interest rate than my bank. And he did. These guys didn't hide anything from me. They worked with me and I had a great experience. Mr. John in finance took his time and explained everything to me. Again not hiding anything from me. By the way, all this was done after hours because of my work schedule. You can't and won't get a better place or people to by a vehicle. It was well worth the drive and my time to go buy a new truck here. I'd like to say thanks to the whole team for making a huge transaction enjoyable and easy. Special thanks to Mr Thomas, Mr Steve, and Mr John. I can't wait to buy my next truck from y'all. And I'd consider these fine gentlemen my friends.

Lars G.

5/5

I can’t say enough good things about the service department at Helms. Even though I drive quite a distance to get there, the experience makes every mile worthwhile.
From the moment I arrive, the friendly staff makes me feel welcomed and appreciated. They take the time to listen to my concerns and explain what needs to be done to my vehicle in a clear and understandable way. It’s refreshing to know that they truly value their customers and take pride in providing exceptional service.
One of the biggest highlights is their transparency. They give detailed estimates before any work begins, ensuring I’m fully informed about what to expect. There’s never any pressure to agree to unnecessary repairs, and they’re more than willing to answer any questions I have, which builds a sense of trust that is hard to find elsewhere.
The quality of service I receive is outstanding. Whether it’s routine maintenance or a more complex repair, I know that my vehicle is in good hands. They have skilled technicians who are knowledgeable and efficient, and I’ve consistently left satisfied with the work done. Plus, the turnaround time is impressive, allowing me to get back on the road without long waits.
The service department at Helms also goes above and beyond with follow-up communication. They check in after the service to ensure everything is running smoothly, showing they genuinely care about my satisfaction and the wellbeing of my vehicle.
Driving far to reach this dealership is a small price to pay for the level of care and dedication I receive. If you’re looking for a service department that values its customers and provides top-notch service, look no further than Helms. I wholeheartedly recommend them to anyone seeking excellent automotive care!

Don D. M.

5/5

We had our Jeep Liberty in for a major repair. Todd and Cody and the crew did an excellent job. They were very professional and the jeep is running well now. If we need repairs or service in the future we will be back. Thank-you all so much!