DHL Express Service Point Oakland - Oakland, California

Oliver L.

I live in an apartment building and had two failed delivery attempts where the driver never tried to contact me via intercom. Selecting my name calls my phone and I can receive the package (or even just unlock the door if that's going to take too long). It seems like a huge waste of everyone's time if delivery drivers don't even attempt to deliver a package. When speaking to a service agent on the phone, she admitted that drivers often lie about delivery attempts.

I ended up picking up my package here. It was pretty empty and the staff were great). The location is very far from the city center and extremely difficult to get to without a car.

Overall a terrible delivery service.

hector R.

The process was quick and efficient, making my experience smooth and stress-free. I had my toddler with me, which can make shipping a bit challenging, but the staff went above and beyond to assist me. Their helpful and friendly attitude made all the difference.

Clive S.

I went into the DHL office near the Oakland airport and everything went perfectly. Very nice, efficient woman at the desk. Easy to park and get in and out with no problem.

Aaron

I would give 0 stars if possible, I ordered a high value item (and a hard one to replace even with compensation) and paid to have it shipped with express signed service, the package took longer than expected and was left on my doorstep without a signature while I was out of town. Simply a terrible way to do business.

Carlos G.

I always request my package be left at a pickup point but they try to deliver it anyways. I always have to call, battle the bot answering calls to get through to a human being who can actually ensure my package will be left where I requested in the first place. The people at their pickup point are nice and the agents on the phone are nice. But if you call, you're going to have to battle the bot to get through.

Rich N.

DHL is the worst delivery company on the planet. 4th time a package says delivered and it isn’t here. Total scam service. Do not ever use

VV_G

Horrible service. Line was super long bc they weren’t able to help anyone in front of me. Then when I was in front and asked for my package, they said it wasn’t available for pickup, even though I called twice, and received confirmation over text that it would be available. Would definitely recommend using a different service.

hahaurcoolandimnot

It was my first time dealing with this company. My family send me some gifts from overseas. They send on 09/10/2022.DHL did not delivered the merchants. I called on 10/22/2022 to inquiring about the mail. called customer service and spoke with Steven he was extremely rude. He didn't offer any empathy about losing my goods. I was told base on DHL policy they destroyed the merchants and they can not do anything about it. I didn't get any refund or anything. I lost the merchants and the money I paid for shipping. Poor business never ever do business with DHL.