Royal Moving & Storage San Francisco - Oakland, California

Barb R.

An excellent experience from start to finish with Royal Moving & Storage. I cannot recommend them highly enough and will use them only for all future moves. Alex, Vlad, and Sino arrived on time for our move from a storage unit to home in North Tahoe. I would mention all the usual glowing superlatives about exercising great care, attention to detail, knowledge of packing, and speed of work, but truly what made this experience unique and gratifying was their work ethos and teamwork. They were a pleasure to spend time with, personable and working together swiftly and quietly as one unit. They communicated among themselves perfectly so there were no missteps in handling even the largest, heaviest pieces. It was like watching the Ginger Rogers - Fred Astaire dance team of movers! Each knew and anticipated the moves of the others. No one was the boss of anyone, so no tension, no arguments. The packing of the truck itself was a work of art. After several hours, made longer because of having to correct the poor packing of the previous movers, they made the long drive into the mountains and worked late into the night before returning for their two jobs on Saturday! Thank you so much, Alex, Vlad, and Sino!

The K.

Such a great experience with these guys, they were very helpful and did all my moving for me. Really can depend on these guys to help. Like they helped with all the big stuff and got it all in carefully and nicely. 10/10 if I could!!!

Juniper R.

Robert the operations manager and Yordyn were incredible. They both showed up promptly at 8 am with a moving truck, lots of blankets, dollys, tape, extra boxes, ect. They came in and assessed what we needed out, and then got moving. They were very fast paced! And the whole time being careful and aware of what they were moving! We had a two story apartment with three bedrooms and they moved out dressers, beds, dissembled desks and a bed frame. And carried many boxes. They unloaded our whole apartment in under 2 hours. Then they drove to Sf and unloaded all our boxes and furniture into the rooms we wanted. 10/10 don't hire anyone else. They really care and will do a great job. We appreciate you guys thanks for making our move stress free!!! West coast moving systems is our go to for any future moves!

Bahrom A.

I recently used the services of Royal Moving for my move, and I was extremely satisfied. From the very beginning, the team demonstrated a high level of professionalism and customer care. The managers were always in touch, answering all my questions and helping to organize the moving process as conveniently as possible.The movers worked quickly and carefully, thoroughly packing all the items and ensuring their safety. The entire process went smoothly without any delays or issues. I particularly appreciated their attention to detail and personalized approach – all my preferences were taken into account.Additionally, the cost of the services was quite reasonable and matched the quality provided. I would recommend Royal Moving to anyone looking for reliable and responsible professionals for their move. They truly make the moving process less stressful and more organized.

Justin V.

We hired Royal Moving Co to help us move from SF to Palo Alto and we had a GREAT experience with Eduard and Vadim (pictured)! Our SF apartment was six flights up without an elevator and these two handled it like real professionals with a positive attitude and friendly demeanor. They were efficient, careful, and made helpful suggestions. We would recommend and use their services again.

Nina M.

I can’t say enough good things about Royal moving company! They are efficient, fast, reliable, have wizard Tetris skills, and are honest.
I didn’t think my stuff would fit in a 10x10 but these guys are magic! Highly recommend.

Ashley M.

Updated Review (1 week later): this is to reflect that Royal did reach out to me on multiple occasions for feedback and to ask what they could do to make things right. When I told them what they could do to make things right, they did it, even though it meant they would be investing a decent chunk of time as well as some money, into solving it. That’s integrity, which I appreciate.

Original Review: I have moved on average once a year, for the past 10+ years. I have used a professional mover for at least 6 of those moves. This was, by far, the worst move I've ever had.

(Also, don't make my mistake - please look at previous reviews and take note that the positive ratings are for specific crew members called out by name in San Francisco, they do NOT include East Bay or Peninsula.)

I work quite a bit and couldn't take much time off for this move, so I wanted it to be easy. I reached out to half a dozen of the highest rated local movers, including Royal. During my estimate requests, I shared that the only language I had strong enough to communicate my needs to a moving crew was English (my dad didn't speak English until after he moved to the US as an adult so I am probably more accepting than the average person when it comes to language barriers, but I cannot stress enough how important communication is during a move). I double checked that an English speaking crew would be okay during follow up calls and Royal's rep brushed it off, saying "no problem."

Come the day of the move and the foreman could understand words of English, not sentences, which meant a lot of hand holding and even then, a lot of mistakes that caused me to lose time and money (that I didn't have to lose, so it gave me added stress).

He communicated to his crew first that the couch and nightstand I was throwing away were the only 2 items they were moving to the new location (this was after I physically showed him where to throw them away). Haha, first time is funny, we correct and move on.

This happened repeatedly which ultimately caused me taking ubers back and forth from my new place to my old place to fix their mistakes, which were uncovered over the course of the day of the move as well as the day after.

While I was ubering, they were putting my bed back together, incorrectly (it doesn't even touch the ground in the middle and now makes noises it never used to before), so I have to hire someone else to come put it back together properly.

They also took a part of my old apartment's stove (it was literally connected to the stove - custom fit) and moved it to the new place. I have gone through all of the boxes and cannot find it anywhere, which means I will be fined by my old apartment building for Royal's errors.

Their customer service team gave me an hour plus an additional $20 back as a refund due to these errors. Well thanks, that covers the laundry detergent delivery and ubers. It does not cover the stove part they did whatever they did with, nor does it cover the cost of the bed that I have to pay someone else to put back together properly.

If you want to pay someone else to rack up charges with your previous landlord and stress you out, hire Royal. Otherwise, just do it yourself, it is not worth it. (I mean it - I cried 2x in 2024 after watching war footage, I've cried 3x in the last 2 days due to the stress of dealing with Royal.)

eriCa

2 men came to help and did an outstanding job. I book for the late afternoon so i knew they were gonna be tired from the morning move. The still did a great job - I pre-labeled everything with color post-its for each room and they just put everything where it was suppose to be. They wrapped up all fragile furniture and made sure that nothing would get damaged. They had to move things down a flight or stairs and then back up a flight. Make sure to have some bottle waters for them in the fridge as your cups will be packed.