Groome Transportation-Auburn - Auburn, Alabama

Neva J.

Groome is a great way to travel. Gets you to the airport with no problems. Drivers are always courteous. I would highly recommend. My driver Tammy was great from Opelika to Atlanta.

Julie N.

Now I can see why the Auburn office has a significantly better rating than the Birmingham-Leeds office. We called Groome Birmingham numerous times today to get confirmation of a reservation from AtL to BHAM since we did not receive an email confirmation to verify, although the cost had been debited. No answer after waiting on hold. I decided to call the Auburn office to see if they could look up the reservation in their system. The call was answered on the first try. Fortunately, Shawn was able to find the reservation and confirm. Thank you Shawn!! You were extremely courteous and helpful.

Cindy P.

The whole experience was great! Ray was our driver and very friendly. Helped a mom with small child & older ladies off/on mini bus. A man who enjoys what he does. Thanks for such a great experience for my first time. Will definately use again & recommend to everyone!

Thomas M.

Groome is the professional shuttle service at ATL airport. The vehicles are clean, robust and drives good. The drivers are courteous, equipped with i-pads, timely and follow all road rules. Timely pick up and drop. Reliable.

Karen F.

Excellent service. Groome is efficient. Excellent customer service. So much better than parking at the atlanta airport. Also, this is easier and more cost effective than having friends and family drop you at the airport.

Matthew K.

been using these guys for years. never had a bad experience. a dependable and safe outfit, just what you want after a long day of flying.

Ruby S.

The smoothest and enjoyable ride.
The drivers were superb and very professional. Thank you for this experience. First time and will continue use service for my travel experience.

Alex L.

I made a reservation with Groome Transportation for a round trip between Auburn and Hartsfield-Jackson Atlanta International Airport. The reservation was intended for one person, costing $116. However, I was charged four times the amount, totaling $464, within just 2 minutes. To my surprise, I received four identical tickets—all duplicates of the same reservation I intended to make for just one person.

Upon realizing the error, I promptly contacted the Auburn Groome Transportation office to resolve the issue. Unfortunately, the experience was far from satisfactory. The agent implied that the overcharge was due to user error, suggesting I must have clicked the booking button multiple times. She offered a credit but stated that a refund required manager approval, which could only be addressed when the managers returned.

When I asked for a specific timeline or date for resolving this issue, the agent was unable to provide any clear information. She did not take proactive steps, such as contacting the IT department to investigate a possible system error or escalating the matter to a manager for quicker resolution. Her tone and attitude were dismissive, giving the impression that Groome Transportation was unwilling to address the wrongful charge promptly.

This experience has been extremely frustrating. I expected better customer service, including clear communication, immediate actions to investigate the issue, and reassurance that my concerns would be addressed. Receiving four of the same ticket for a single reservation underscores a systematic error, and the agent's inadequate response left me feeling anxious and uncertain about whether Groome Transportation is committed to resolving this matter.