Groome Transportation-Auburn - Auburn, Alabama

Address: 1530 E Glenn Ave Ste A, Auburn, AL 36830, United States.
Phone: 3348213399.
Website: groometransportation.com
Specialties: Airport shuttle service, Transportation service.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 1589 reviews on Google My Business.
Average opinion: 4.6/5.

πŸ“Œ Location of Groome Transportation-Auburn

Located in Auburn, Alabama, Groome Transportation-Auburn is a reputable company specializing in airport shuttle services and transportation. Their address is 1530 E Glenn Ave Ste A, Auburn, AL 36830, United States.

The company's phone number is 3348213399, and their website can be accessed at groometransportation.com.

Groome Transportation-Auburn offers various services such as airport shuttle service and transportation. Additionally, they provide wheelchair-accessible car parks and wheelchair-accessible entrances, making them an ideal choice for those in need of such accommodations.

The company has an impressive 1589 reviews on Google My Business, with an average rating of 4.6/5. Many customers commend the company for their courteous drivers and efficient services. For instance, one reviewer mentioned, "Groome is a great way to travel. Gets you to the airport with no problems. Drivers are always courteous. I would highly recommend. My driver Tammy was great from Opelika to Atlanta."

Groome Transportation-Auburn stands out as a reliable and professional transportation service provider in Auburn, offering a wide range of services to cater to various needs and preferences.

πŸ‘ Reviews of Groome Transportation-Auburn

Groome Transportation-Auburn - Auburn, Alabama
Neva J.
5/5

Groome is a great way to travel. Gets you to the airport with no problems. Drivers are always courteous. I would highly recommend. My driver Tammy was great from Opelika to Atlanta.

Groome Transportation-Auburn - Auburn, Alabama
Julie N.
5/5

Now I can see why the Auburn office has a significantly better rating than the Birmingham-Leeds office. We called Groome Birmingham numerous times today to get confirmation of a reservation from AtL to BHAM since we did not receive an email confirmation to verify, although the cost had been debited. No answer after waiting on hold. I decided to call the Auburn office to see if they could look up the reservation in their system. The call was answered on the first try. Fortunately, Shawn was able to find the reservation and confirm. Thank you Shawn!! You were extremely courteous and helpful.

Groome Transportation-Auburn - Auburn, Alabama
Cindy P.
5/5

The whole experience was great! Ray was our driver and very friendly. Helped a mom with small child & older ladies off/on mini bus. A man who enjoys what he does. Thanks for such a great experience for my first time. Will definately use again & recommend to everyone!

Groome Transportation-Auburn - Auburn, Alabama
Thomas M.
5/5

Groome is the professional shuttle service at ATL airport. The vehicles are clean, robust and drives good. The drivers are courteous, equipped with i-pads, timely and follow all road rules. Timely pick up and drop. Reliable.

Groome Transportation-Auburn - Auburn, Alabama
Karen F.
5/5

Excellent service. Groome is efficient. Excellent customer service. So much better than parking at the atlanta airport. Also, this is easier and more cost effective than having friends and family drop you at the airport.

Groome Transportation-Auburn - Auburn, Alabama
Matthew K.
5/5

been using these guys for years. never had a bad experience. a dependable and safe outfit, just what you want after a long day of flying.

Groome Transportation-Auburn - Auburn, Alabama
Ruby S.
5/5

The smoothest and enjoyable ride.
The drivers were superb and very professional. Thank you for this experience. First time and will continue use service for my travel experience.

Groome Transportation-Auburn - Auburn, Alabama
Alex L.
2/5

I made a reservation with Groome Transportation for a round trip between Auburn and Hartsfield-Jackson Atlanta International Airport. The reservation was intended for one person, costing $116. However, I was charged four times the amount, totaling $464, within just 2 minutes. To my surprise, I received four identical ticketsβ€”all duplicates of the same reservation I intended to make for just one person.

Upon realizing the error, I promptly contacted the Auburn Groome Transportation office to resolve the issue. Unfortunately, the experience was far from satisfactory. The agent implied that the overcharge was due to user error, suggesting I must have clicked the booking button multiple times. She offered a credit but stated that a refund required manager approval, which could only be addressed when the managers returned.

When I asked for a specific timeline or date for resolving this issue, the agent was unable to provide any clear information. She did not take proactive steps, such as contacting the IT department to investigate a possible system error or escalating the matter to a manager for quicker resolution. Her tone and attitude were dismissive, giving the impression that Groome Transportation was unwilling to address the wrongful charge promptly.

This experience has been extremely frustrating. I expected better customer service, including clear communication, immediate actions to investigate the issue, and reassurance that my concerns would be addressed. Receiving four of the same ticket for a single reservation underscores a systematic error, and the agent's inadequate response left me feeling anxious and uncertain about whether Groome Transportation is committed to resolving this matter.

Go up