Ace Hardware of Northeast Fresno - Fresno, California

Sarah R.

This location is STELLAR! Clean, organized, with friendly and helpful staff. Mordecai took my call requestinginformaton on a product and physically left the phone to run and check out the thing I was looking for and some alternatives. He was able to give me sizes and prices super quick and when I got apologetic over being choosy he helped me feel better. I came in to pick up my products and met Ryan, the manager who was very helpful and happy to hear me gush about the service I received. Ryan is a great listener. I have zero complaints, and all of the thumbs up! This place has truly earned every star it has!

DJ A. J.

Thomas was great gets 5+ stars but Amber was not great with customer service and lied to my face which I do not appreciate and want to give her no stars. If it wasn’t for me walking 3 laps around the store and finding Thomas myself, I would’ve not got his expertise and be headed back to Ace once again. He helped me solve my issue and the problem is fixed because of him. Glad I didn’t listen to Amber that he wasn’t there and unfortunately her bad customer service takes away from this review.

Brenda M.

Nice place to shop for hardware needs . Easy to find help , store employee walked me to were items I needed were, he was very polite and helpful ,

Bill R.

I've always liked shopping at Ace Hardware because the staff are usually friendly and super helpful. It's a great spot to grab supplies and get advice for my DIY projects. I think this personal touch is what helps Ace stand out against bigger stores like Lowe's and Home Depot.

However, my experiences at this Northeast location have been a bit of a mixed bag. While some employees, like "Emily", are fantastic and really eager to help, I’ve also run into a few who were quite rude.

For example, one Saturday, I approached a woman in the paint section—she had blue hair (I have nothing against blue hair), but I can’t remember her name. I greeted her with a smile and tried to explain what I needed, but she was really short with me and even rolled her eyes when I struggled to find the right words. It felt like she didn’t want to be bothered at all. While she mixed my paint, I said, “I guess this will take about 15 minutes, so I'll just walk around.” She snapped back, “Yeah, you know I just got here!” I was really taken aback by her response, especially since I was just trying to be polite. I had to do a self-check to think I if had behaved or said anything that would invite her treatment. At any rate, I kept my mouth shut.

Another time, my daughter wanted to get some car keys duplicated. "Jessica" was at the counter, and it seemed like she was having a hard time getting it done. After waiting patiently for about an hour and a half, my daughter asked how much longer it would take so she could plan her day. Jessica snapped, “If you saw what I’m seeing here, you wouldn’t be asking that question!” It was disappointing to see such a lack of professionalism. My daughter was too shocked to say anything as well.

I'm patient with service industry workers, as I lead one myself. This "ghetto" demeanor is not acceptable at all, especially in this part of town! Disrespectful...If Ace wants to keep customers coming back, they really need to address this. I've spent thousands of dollars in this location, but going forward, I’m not going back. I'll just go to Lowe's or Home Depot from now on - not as friendly as Emily, but 'would receive more predictable service.

Michele M.

Recently placed two orders and both were cancelled within seconds of placing. I decided to call the store and Henry from gardens was extremely rude and unprofessional. He kept talking over me and assumed I was asking if they had the items I was looking for, which I knew they did as a different associate had already confirmed this for me before transferring me. Only after repeated interruptions, I had to speak over him to explain I already knew they had what I needed and that I only needed them to hold the items for me as I would be heading in person to pick up and pay for in person. I also mentioned to him that I had another order that was successful but that the ones I needed were not and were canceled and that that’s the reason I was calling. To make sure I’d be able to pick up the ones in question in person. He then rudely said they’d only be able to hold until the day of the day, to which i responded that I’d be heading over shortly after the call. I was placed on hold and when he came back, he said he had only found one of the two items I was inquiring about. BOTH items were confirmed in stock by previous employees before the transfer. Regardless I didn’t argue and agreed to this and waited for a response back but there was nothing. So I then asked him to please hold the item in the front so when I head in the store it’d be easier for me to pay for the item, pick up my successful mobile order and asked for him name. I then repeated it back to him to make sure I had heard it correctly and he then rudely responded “yeah it’s Henry.” before hanging up the phone. Never have I experienced such customer service before. I know the standard as I am a federal government employee. Ace do better. Train your employees better.

blunder B.

They helped me fix a couple of strings of Christmas lights even though they were past the warranty date. The lady at the returns counter spent 20 or so minutes working on them and managed to get 1 strand working again. Very thoughtful friendly service

Richard D.

Great people are helpful, friendly, willing to help. ,clean, has restroom, Great garden place, the best hardware to chose from Richard.

Donald W.

Friendly and welcoming staff who are highly knowledgeable in the area of the items you are looking for and are eager to assist you in locating them.